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“Rip off” 1 of 5 stars
Review of Country Inn & Suites By Carlson, Gurnee

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Country Inn & Suites By Carlson, Gurnee
2.5 of 5 Hotel   |   5420 Grand Avenue, Gurnee, IL 60031   |  
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Ranked #7 of 12 Hotels in Gurnee
Peoria, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Rip off”
1 of 5 stars Reviewed December 18, 2013

My two sisters and I have stayed at this hotel for around 15 years over Veterans Day weekend. This year had to change reservations, and when we called to cancel 1st reservation, their computers were down and we could not get a cancellation number. After we got home, they had charged me an extra day on my credit card, even though my name was never on the reservation (two sisters were making the reservations). After spending two weeks disputing the charges, and the hotel never returning calls (or caring about my problem) I had to dispute it through my credit card company. They clearly don't care about their customers. They basically told me I had to prove I didn't stay there! Worthless. Will never stay there again.

Stayed November 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, Gurnee, responded to this review, December 23, 2013
We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service. We understand how frustrating it must be to not have your phone calls returned. We are sorry to hear we did not meet these expectations. To discuss your concern further, please contact Corporate Customer Care at CCare@CarlsonRezidor.com ~Dana
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125 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Minneapolis, MN
Senior Contributor
24 reviews 24 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 11, 2013

We have used this hotel on prior occasions and were satisfied with our stays, but this past Thanksgiving weekend was a disaster caused by a barking dog directly above our room. We checked in on November 27, 2013 and went to visit relatives for the evening. It was'nt until 6:30 AM the next day that our trip began to go downhill. We were awakened by a small barking dog above our bedroom. We called the front desk to report the problem and were told that they could not contact the tenant on her cell phone. After three hours of continued barking, we resolved ourselves to an early start to our Thanksgiving day.
We arrived in our room that evening and went to sleep. At 10:45 PM the barking started, again, and was not resolved by the hotel until after midnight. Friday morning I spoke to the manager, Edgar, and was told the hotel would adjust our bill with a credit for the night. We spent Friday out of the hotel, Saturday morning the barking started again and continued until we checked out at 11:45 AM. The hotel is nice, but the management staff is inept at best. DON'T TRUST ANYTHING THEY SAY.

Room Tip: Stay away from rooms at the end of the halls. That where they place the occupants with dogs.
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  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, Gurnee, responded to this review, December 15, 2013
Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize for the barking that kept you up. Your feedback helps us prevent situations such as this in the future. I would like to assist you further. Please contact us at CCare@CarlsonRezidor.com ~Dana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waukegan, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 25, 2013 via mobile

You can feel the warmth when you walk in. The apple water was really good! Breakfast was good compared to other hotels that charge more. Our television had one channel and the next morning, we were upgraded. Thank you for the way you take care of your customers.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trc19931
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 18, 2013

Simply cozy. We stayed over the weekend for a mini-honeymoon. Our tv only got one channel. When we called the front desk, the manager gave us an upgrade! Outstanding! Everyone behind the desk was very friendly, professional and always smiling. I shall return.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
3 of 5 stars Reviewed October 13, 2013 via mobile

Booked online. Package included shopping gift card. Checked in and was told this was an old promo and card not given out anymore. Staff accommodated by giving aaa rate. Still this should be taken off website. Shuttle service advertised on website. Shuttle service hours 7 am to 3pm. Should be longer hours. Flat screens advertised but none. Big box outdated tv. Pool has sign capacity of 33. Too small. More like 10 and thats kids. Fitness room had 1 tread and 1 bike. Breakfast is best part of the stay. Daily cookies were good. Would consider staying again after upgrades

  • Stayed October 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wisconsin
Top Contributor
57 reviews 57 reviews
9 hotel reviews
Reviews in 28 cities Reviews in 28 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed September 30, 2013

What the hotel lacked was made up by the front desk customer service. We stayed for a family reunion and had about 20 folks at the hotel. These folks were so accomodating, everything from letting us take over the breakfast area one evening to giving us extra towels, serving utensils, cups and silverware to taking our large amount of garbage out. The hotel does not however use their air/heat properly. During breakfast it's perfect but the balance of the day, the halls, sitting area were unbearably hot. The rooms are a bit dated but the air conditioner was just so loud and it was hard to keep the room cool. Nice outdoor sitting area, great cookies, and such wonderful front desk folks!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Top Contributor
52 reviews 52 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 22, 2013

Stayed here for a weekend visit to Great America - so convenient being directly across from the entrance.
We were in a room on the second floor. The beds were comfortable, bathroom towels and linens great, decor updated. Two minor inconveniences - the air conditioner was really loud and we had to go to the front desk to request a list of available TV channels.
The pool was small, but really comfortable bath temperature. Unfortunately new codes in the county resulted in all hot tubs being removed.
Breakfast room decent size and food was varied and plentiful.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Gurnee

Address: 5420 Grand Avenue, Gurnee, IL 60031
Phone Number:
Location: United States > Illinois > Lake County > Gurnee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 12 Hotels in Gurnee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Gurnee 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
Be near the top attractions and businesses of Lake County when you book your stay at the Country Inn & Suites Gurnee. Our hotel's location opposite Six Flags Great America means fun for everyone, and we're also just one block from I-94 so you can easily travel between Milwaukee and Chicago. Our hotel is within a few miles of Gurnee Mills Mall, Waukegan Sports Park and Field House, Waukegan Regional Airport, Great Lakes Naval Base, Lake Michigan and corporations in the area such as WMS, Medline, NyproMold, Sterigenics, Domino Amjet and Watson Pharma. During your stay at our pet friendly Gurnee hotel, you'll enjoy comfortable accommodations and convenient services, including free Wi-Fi access, the complimentary Be Our Guest breakfast and business services. Book your stay online at the Country Inn & Suites, and discover what sets us apart from other hotels in Gurnee, Illinois. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson, Gurnee Hotel Gurnee
Country Inn And Suites By Carlson, Gurnee
Country Inn Gurnee
Gurnee Country Inn

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