We have used this hotel on prior occasions and were satisfied with our stays, but this past Thanksgiving weekend was a disaster caused by a barking dog directly above our room. We checked in on November 27, 2013 and went to visit relatives for the evening. It was'nt until 6:30 AM the next day that our trip began to go downhill. We were awakened by a small barking dog above our bedroom. We called the front desk to report the problem and were told that they could not contact the tenant on her cell phone. After three hours of continued barking, we resolved ourselves to an early start to our Thanksgiving day.
We arrived in our room that evening and went to sleep. At 10:45 PM the barking started, again, and was not resolved by the hotel until after midnight. Friday morning I spoke to the manager, Edgar, and was told the hotel would adjust our bill with a credit for the night. We spent Friday out of the hotel, Saturday morning the barking started again and continued until we checked out at 11:45 AM. The hotel is nice, but the management staff is inept at best. DON'T TRUST ANYTHING THEY SAY.
- Official Description (provided by the hotel):
- Be near the top attractions and businesses of Lake County when you book your stay at the Country Inn & Suites Gurnee. Our hotel's location opposite Six Flags Great America means fun for everyone, and we're also just one block from I-94 so you can easily travel between Milwaukee and Chicago. Our hotel is within a few miles of Gurnee Mills Mall, Waukegan Sports Park and Field House, Waukegan Regional Airport, Great Lakes Naval Base, Lake Michigan and corporations in the area such as WMS, Medline, NyproMold, Sterigenics, Domino Amjet and Watson Pharma. During your stay at our pet friendly Gurnee hotel, you'll enjoy comfortable accommodations and convenient services, including free Wi-Fi access, the complimentary Be Our Guest breakfast and business services. Book your stay online at the Country Inn & Suites, and discover what sets us apart from other hotels in Gurnee, Illinois. ... more less
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- Also Known As:
- Country Inn & Suites By Carlson, Gurnee Hotel Gurnee
- Country Inn And Suites By Carlson, Gurnee
- Country Inn Gurnee
- Gurnee Country Inn