I'll agree that Great America just isn't what it used to be. Part of this is probably that I'm older. I think it's probably a great place for older kids & teens, as well as young children, since there are plenty of attractions like Wiggles World and Looney Tunes National Park.
The lines are long and food is overpriced. I'll agree that employees seem nearly comatose and sometimes incapable of controlling unruly or confused guests. There was mass confusion on the Superman ride, since some of the riders in one of the groups did not speak English and the attendant was having a great deal of trouble communicating with them that one of the seats on the ride was not functional and one of the group members would have to stay behind.
Overall, I had a good time, but I only stayed until 5 p.m. due to lines and overall exhaustion. In this time, I only managed to get on 6 rides. Skip the Dark Knight, it's terrible. The Eagle used to be one of my favorite coasters, but it's so rickety right now, it almost seems unsafe. I missed plenty of coasters.
If you like smaller rides, they're pretty easy to get on, as are the older coasters.
Pack a lunch and skip the "premium" parking. At $15, the back lot is adequate (although still ridiculously priced). You won't get the Disney treatment here (or even the Universal Studios treatment), but consider the location and the vast number of employees that need to be hired. I think if Great America were to pay a bit more, they'd have more employees to choose from. It's seasonal, so you can't get people who aren't college students or teenagers to work there.








