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“Can't Recommend it Enough” 5 of 5 stars
Review of KeyLime Cove Indoor Waterpark Resort

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KeyLime Cove Indoor Waterpark Resort
3.5 of 5 Resort   |   1700 Nations Drive, Gurnee, IL 60031   |  
Hotel website
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Hotel amenities
Special Offer
St. Patricks Day Special
Ranked #3 of 12 Hotels in Gurnee
GreenLeadersSilver level
Pewaukee, Wisconsin
1 review
2 helpful votes 2 helpful votes
“Can't Recommend it Enough”
5 of 5 stars Reviewed 3 days ago NEW

This place runs like a well-oiled machine. The staff - in particular the lifeguards - take their work very seriously. They are incredibly attentive to their responsibilities and dedicated to ensuring the safety of all swimmers, making me feel very safe, even with an autistic child.

  • Stayed February 2015, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, 2 days ago
Cnoelk,
Thank you for your wonderful review! We pride ourselves on our top-notch lifeguard staff, and we’re thrilled to hear you had such a positive experience with our team. Our top priority at KeyLime Cove has, and always will be, the safety of all guests. Every lifeguard stationed in our 65,000 square foot waterpark undergoes an intensive training program. Considering the swimming abilities and unique needs of each guest is a crucial aspect of this program. We always strive to ensure that everyone staying at our resort has a Splash-tastic time!

We truly appreciate your feedback and can’t wait to welcome your family back to paradise very soon!
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974 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (247)
Date | Rating
  • English first
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English first
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We decided to try this place, have already been to several water parks with the kids, so we had some preset standards for a good experience. I could list each interaction, but the bottom line is that the teenagers that work here do not give clear directions, and we wasted time looking for what we needed. At one point I needed a quarter for a personal item machine and was told by two separate employees they could not open their register. Do you know how annoying that is?
Another employee was making, baking, cutting and boxing pizzas while also being the one and only cashier, thus handling dirty money while taking orders, then going back to touch food. The restaurant where we had dinner was playing extremely loud music, and I just wanted a nice quiet dinner after swimming for hours in a noisy water park.
I emailed Key Lime Cove but got no response.
There are better indoor water parks. Next time we will drive up to Wilderness Lodge in Wisconsin Dells.

Room Tip: We got one with 2 beds and a pull out sofa.
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Green Features: They recycled. That was a good point. Staff training on green practices Energy-efficient lightbulbs Leftover materials (e.g. food) donated or re-used Temperature set to save energy Toiletries w/ recycled packaging Recycles
  • Stayed February 2015, traveled with family
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, 3 days ago
Cristine A.,
Thank you for taking the time to review our resort. We’re glad that you noticed we are an eco-friendly property. We are committed to keeping our resort “green” and have many measures in place to do so. We give guests the opportunity to re-use their bathroom towels if they wish, specially regulate the water in our waterpark, are diligent about recycling, and more.

At KeyLime Cove, we strive to deliver nothing short of outstanding customer service. I’m so sorry to hear that we failed to meet your (and our own) high expectations. Our mission has always been to go above and beyond to provide excellent service for each and every guest.

We want to reassure you that our food and beverage team take a great amount of pride in cleanliness and sanitation when handling and serving food. We thank you for bringing this to our attention as all comments are utilized for training purposes.

I would love the opportunity to speak with you further regarding your stay. Please email me at hwest@keylimecove.com .

I am looking forward to hearing from you, and thank you again for your feedback.
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Northbrook, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Threw my 7 yr old a birthday party. All the kids loved it! Mr. Sasso Made sure my kid had a sugar rush to remember! The Adults had a good time near the 3 bars they have spread around. Definitely wear swimming clothing if your going inside the pool area! Didn't dress for the occasion was very hot. The rooms are amazing as well especially the way they decorate your towels =).

Room Tip: Stay on the 3rd floor get a suite!
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Green Features: Offered the green program also their was a sign saying they recycle and clean all the water???
  • Stayed January 2015, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, 1 week ago
Dmitriy_Khimchak,

Wow - what a fabulous review! At KeyLime Cove, we’re pleased to offer a variety of Key-riffic birthday packages to suit every need and budget. It sounds like your son and his friends had a blast celebrating with us.

We always strive to provide the best possible service for our guests, and we’re thrilled to hear that Mr. Richard Sasso helped to make your stay even more special.

Our dedicated housekeeping team enjoys adding little in-room touches for our guests, and we’re glad that your group enjoyed your “amazing” suite!

Yes, KeyLime Cove is an eco-friendly resort. We are committed to keeping our resort “green” and we have many measures in place to do so. We give guests the opportunity to re-use their bathroom towels if they wish, specially regulate the water in our waterpark, are diligent about recycling, and more.

Thank you again for your feedback, and we look forward to welcoming your family back to the Fun-shine soon!
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Antioch, Illinois
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We came for the Fat Tuesday celebration on 2/17/15. Arrived at 3pm and happily got into our room an hour early to put our swim suits on and enjoy the water park before dinner. Had a good dinner at Crazy Toucan. They served the kids favorite... chicken strips with ranch dressing and apple slices with caramel sauce on the side. We had time to visit the shops before the juggler started his show and a cute parade followed at 8pm handing out colorful Mardi Gras beads and candy to all. Nice family friendly evening. Spent the night and headed back to the water park the following morning to have more fun. Water park is the perfect size for 3 and 5 year old kids!

  • Stayed February 2015, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, 1 week ago
Connie,
Thank you so much for joining us for our annual Mardi Gras celebration! It sounds like your children enjoyed their dinner at The Crazy Toucan, one of our full-service dining options.

We’re glad to hear you enjoyed our Mardi Gras festivities. This year, we were pleased to offer our guests custom face painting, a juggler, a mime, and a stiltwalker! Of course, no Fat Tuesday celebration at KeyLime Cove is complete without our parade followed by King Cake.

Thank you so much for celebrating with us! We’re looking forward to welcoming you back to a little slice of paradise soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evanston, Illinois
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been here several times in the past year. The first two times, my family and I stayed on the weekends, and the resort was very busy. Our last stay was during the week and the resort was significantly less busy.

My family and I had meals at DW Anderson's (where, on the weekends, you will find a gentleman who makes THE BEST OMELETTES AROUND!). We also had assorted drinks at the various bars (all non-alcoholic of course). The prices for food and for drinks can be a little pricey (nearly ten dollars with tip for two virgin pina coladas; the staff behind the bar was very friendly however) but that is the price you pay for very good food and drinks.

The only issue I have had at the location during the weekends was the fact that there were several older kids (10-12 year olds) who were running rampant in the "Lazy River" who nearly dumped my infant son into the water. This issue was brought to the attention of the lifeguard supervisor, and to management, who took care of the situation. During my recent stay (during the week) my wife and I had a Jacuzzi Suite, and the drain stop for the tub got stuck in the closed position in the tub, requiring a call to the maintenance department, who responded quickly and took care of the issue.

Aside from the above mentioned problems, my experiences at Key Lime Cove have been very positive. The staff have been nothing less than fantastic, and any request I have made (including requesting some of their tropical-themed toiletries to bring home with me) have been granted with a smile. The rooms, even the basic ones, are well equipped, the beds are very soft (you will have one of the best nights sleep in the beds), the televisions are very clear and have lots of channels for your enjoyment (why you would be in the room when there is many things to do in the hotel is beyond me!) and the views (from the rooms I have had which face the inner courtyard) are very nice.

All in all, I would recommend staying there, but bring some extra cash for the many activities that Key Lime Cove offers, and for the fantastic food and drinks.

Room Tip: Honestly, I have only had two types of rooms, and they have been more than satisfactory for my needs...
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  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, 1 week ago
Dear Greg,
Wow! Thanks for splashing with us! It sounds like you enjoyed your accommodations at KeyLime Cove. We recently added new bedding to all 414 of our rooms and suites, so we’re especially happy to hear you always have a great night’s sleep with us. We’re glad your family enjoyed our dining options, including our two full-service restaurants.
We are so sorry to hear about your son’s experience in our waterpark, but we appreciate that you alerted our head lifeguard. Safety is, and always will be, our #1 priority at KeyLime Cove.
Thank you for letting our maintenance staff know about the drain stop in your Jacuzzi suite. Our staff always strives to ensure the best possible experience for all of our guests.
Hope to welcome your family back in the Fun-Shine soon!
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Overland Park, Kansas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Visited during Presidents Weekend and had to book a two day minimum. Also pricey because each guest requires a band for the indoor waterpark. They also only give a room key wrist band to guest over 16 years of age, which means every time a child needs to go to the room you have to go with them because of the wristband and leave other kids. Children did have fun but arcade $$ add up fast.

Room Tip: Parking can be crazy and not close to front door so a lower level room east wing allows you to get t...
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  • Stayed February 2015, traveled with family
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holly W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, 1 week ago
Dear Cheryl,
Thank you so much for taking the time to review our resort. It sounds like your children had a Key-riffic time!
Our 65,000 square foot waterpark, complete with a Hurricane Vortex slide and other Splash-tastic activities for kids of all ages is available exclusively to resort guests. When booking your room, your rate adjusts accordingly depending on the size of your party and includes waterpark wristbands for each guest. This is done to prevent overcrowding and ensure overall guest satisfaction in our waterpark.
Your feedback is appreciated, and we hope to welcome you back to KeyLime Cove soon.
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Chicago, Illinois
Top Contributor
167 reviews 167 reviews
69 hotel reviews
Reviews in 60 cities Reviews in 60 cities
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Took the little kids to this resort in January and had a fun time. The water park is small, but if your kids are small, it is totally sufficient for your needs. The food and drink offerings at the resort were pretty decent and well-priced. The hotel room, however, really left a lot to be desired. They were musty and didn't feel clean. The rooms were truly basic, including the toiletries. The beds were not altogether comfortable. We will return because it's so conveniently located from home, but we won't expect too much from the rooms.

Stayed January 2015, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlyn B, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, 2 weeks ago
Dear tshissler,
Thank you so much for your feedback. It sounds like you had a great time with your family at KeyLime Cove! Our Indoor Waterpark, Lost Paradise is 65,000 square feet and offers a combination of activities and areas for kids of all ages. We’re glad you enjoyed our dining options on site. At KeyLime Cove, we offer six dining establishments including two full-service restaurants. We’re sorry to hear you were not satisfied with your accommodations. Should you ever feel uncomfortable in the future, we encourage you to call our front desk staff and we will work to rectify the issue immediately. We also wanted to let you know that we will soon be installing brand new beds and bedding in all 414 of our rooms and suites. We hope to welcome you back for another trip in the Fun-shine soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about KeyLime Cove Indoor Waterpark Resort

Address: 1700 Nations Drive, Gurnee, IL 60031
Phone Number:
Location: United States > Illinois > Lake County > Gurnee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Gurnee
#1 Business Hotel in Gurnee
#2 Family Hotel in Gurnee
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — KeyLime Cove Indoor Waterpark Resort 3.5*
Number of rooms: 414
Official Description (provided by the hotel):
KeyLime Cove offers something for everyone at its all thrills, no chills indoor oasis. The Key West inspired resort is a perfect getaway that’s within an hour drive from Chicago or Milwaukee. Relax in a resort-style suite or guest room, or rejuvenate at Paradise Mist Spa. Featuring a 65,000 sq ft Indoor Waterpark other resort amenities include an arcade, dining and entertainment, shopping and so much more! For a family vacation that's a million miles from ordinary, reserve some "KeyLime Time!" ... more   less 
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Also Known As:
Keylime Cove Resort And Water Park Hotel Gurnee
Keylime Cove Gurnee

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