We arrived early, and the hotel was able to accommodate putting us in a room thus allowing us to enter the water park early, and enjoying the water park. The staff at the front desk was helpful and attentive to me and my family. The room was ready and even with the fridge temperature outside the rooms and hallways were comfortable. The water park was fun and enjoyable. The slides were all open and the wait was short for all but the vortex. The crew is extremely cautious almost to a fault, but this is probably a good thing to keep all safe. After playing for several hours int he water park we were hungry. We went to the crazy Toucan restaurant. We approached the front host stand and were greeted with a friendly smile. We were seated right away. The table was clean. We ordered some food for the family which arrived hot, and was tasty. The staff was friendly, but a little slow in getting the food out to us along with refills on the drinks. After diner we went back to the room and into the water park. The amount of customers in the water park was considerably less so there was no waiting at all. The tubes were fun yet scary as they were pitch black, but what rush. Again the life guards and staff were outstanding on keeping everyone safe. The rooms were comfortable, but the beds were very soft. The heating unit would kick in, and can cause a bit of noise, but overall the room was not bad. We awoke and went to DW's for breakfast. The breakfast was very good and the staff was very friendly and helpful. The manager Jake was very attentive and discussed items about the property we were unaware of. The restaurant had large booths and big tables for all guests. We left and went back to our room to get ready for the water park. The park open exactly on time at 9 am. The park was ready with exception of the body slides they had ice on the inside of them so they closed them to customers. We checked out, and this was a painless process. All in all this was a fantastic stay. There was only two issues.That need to be addressed.
1 The rooms need to be cleaned better. The back splash by the sink had old Cheerios on it. There was a cap for a water bottle lid under the bed. The couch had dirt under the cushions.
2 The drain in the shower was very slow and you were standing in soapy water.
Other than these two small items the rest of the stay was great.
- Official Description (provided by the hotel):
- KeyLime Cove offers something for everyone at its all thrills, no chills indoor oasis. The Key West inspired resort is a perfect getaway that’s within an hour drive from Chicago or Milwaukee. Relax in a resort-style suite or guest room, or rejuvenate at Paradise Mist Spa. Featuring a 65,000 sq ft Indoor Waterpark other resort amenities include an arcade, dining and entertainment, shopping and so much more! For a family vacation that's a million miles from ordinary, reserve some "KeyLime Time!" ... more less
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- Also Known As:
- Keylime Cove Resort And Water Park Hotel Gurnee
- Keylime Cove Gurnee