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“For fun for all and good time” 4 of 5 stars
Review of KeyLime Cove Indoor Waterpark Resort

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KeyLime Cove Indoor Waterpark Resort
3.5 of 5 Resort   |   1700 Nations Drive, Gurnee, IL 60031   |  
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Hotel amenities
Special Offer
Grandparents Month
Ranked #1 of 12 Hotels in Gurnee
GreenLeadersSilver level
Roselle, Illinois
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“For fun for all and good time”
4 of 5 stars Reviewed March 3, 2014

We arrived early, and the hotel was able to accommodate putting us in a room thus allowing us to enter the water park early, and enjoying the water park. The staff at the front desk was helpful and attentive to me and my family. The room was ready and even with the fridge temperature outside the rooms and hallways were comfortable. The water park was fun and enjoyable. The slides were all open and the wait was short for all but the vortex. The crew is extremely cautious almost to a fault, but this is probably a good thing to keep all safe. After playing for several hours int he water park we were hungry. We went to the crazy Toucan restaurant. We approached the front host stand and were greeted with a friendly smile. We were seated right away. The table was clean. We ordered some food for the family which arrived hot, and was tasty. The staff was friendly, but a little slow in getting the food out to us along with refills on the drinks. After diner we went back to the room and into the water park. The amount of customers in the water park was considerably less so there was no waiting at all. The tubes were fun yet scary as they were pitch black, but what rush. Again the life guards and staff were outstanding on keeping everyone safe. The rooms were comfortable, but the beds were very soft. The heating unit would kick in, and can cause a bit of noise, but overall the room was not bad. We awoke and went to DW's for breakfast. The breakfast was very good and the staff was very friendly and helpful. The manager Jake was very attentive and discussed items about the property we were unaware of. The restaurant had large booths and big tables for all guests. We left and went back to our room to get ready for the water park. The park open exactly on time at 9 am. The park was ready with exception of the body slides they had ice on the inside of them so they closed them to customers. We checked out, and this was a painless process. All in all this was a fantastic stay. There was only two issues.That need to be addressed.

1 The rooms need to be cleaned better. The back splash by the sink had old Cheerios on it. There was a cap for a water bottle lid under the bed. The couch had dirt under the cushions.

2 The drain in the shower was very slow and you were standing in soapy water.

Other than these two small items the rest of the stay was great.

Room Tip: See if you can get your room on the 1st floor since this is the same level as the as the water park.
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  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, March 7, 2014
Dear The_Kid_John_B,

Thank you for sharing your FUN-tastic feedback on our resort! We are pleased to hear that we were able to accommodate your family in your overnight room early so that you could begin utilizing the waterpark right away. It seems like you found our front desk staff to be very friendly and attentive. The temperature within the resort and waterpark seem to have been a big hit! We are happy to hear that you enjoyed splishin’ and splashin’ around in our waterpark. As for our lifeguards, they take the responsibility of protecting the safety of our guests very seriously. It seems like you found the food in our restaurants, The Crazy Toucan and D.W. Anderson’s, to be very good. Please don’t hesitate to contact the front desk if you ever feel that your overnight room needs additional cleaning. They will send someone from housekeeping up right away as we strive to remedy all guest concerns immediately. Thank you again for sharing your comments with us. We hope you and your family consider staying with us in paradise again soon!

Have a splash-tastic day!
Your friends at KeyLime Cove
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894 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Aurora, Illinois
1 review
5 of 5 stars Reviewed March 3, 2014

Me and my other half had a blast we plan to do again real soon if we come across some more great deals. maybe even bring a few friends the staff was friendly and down to earth. they kept everything bouncing and the drinks are awesome! most people think its a place for kids or there might be to many kids running around but if you go at the right moment you can experience all the adult activities. the lines where amazingly short so we rode the slides multiple times back to back. I have visited this place once a year for the past 3 years now and its a different experience each time all are good though. =)

Room Tip: if your a couple the king spa suite is the best choice, so you can have a private hot tub and if yo...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, March 6, 2014
Dear mamabear0411,

Thank you for sharing your splash-tastic comments! We'd like to believe that couples can have just as much fun as families staying at our resort and we are pleased to hear that you feel the same way. It seems like you thoroughly enjoyed our indoor waterpark, Lost Paradise. Our tropical drinks also appear to be a big hit. We appreciate that you find our employees to be very friendly. Thank you again for sharing your feedback. Looking forward to having you with us in paradise again soon!

Have a fun-TUBE-ulous day!
Your friends at KeyLime Cove
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Chicago, IL
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 2, 2014

I took 20 kids to Key Lime Cove for a birthday party. They had the time of their lives! I felt they were all safe in the water park. The employees really helped make this fun as they were so helpful. We'll be back!!

Room Tip: Pack snacks and drinks for the water park. It will save you a lot of money!
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, March 5, 2014
Dear familyof14,

Wow, what a splash-tastic review! Thank you for sharing your comments with us. We are honored that you chose our resort to celebrate your Lil’ Limers birthday! It seems like they had a blast splishin’ and splashin’ around in our waterpark. We are happy to hear that our crewmembers helped make the day extra special. Can’t wait to have you back with us in paradise!

See you in the FUN-shine
Your friends at KeyLime Cove
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Lake Geneva, Wisconsin
1 review
5 of 5 stars Reviewed March 1, 2014

I just took my son on a mini overnight vacation for his birthday. Planned on bringing both my sons, but one was sick, so I left him with my parents (as I already had paid for the reservations). 3 adults and 1 child 7 years old.

Waterpark was WARM :) Definitely the 83 degrees they said it was. Prices for food was very reasonable. We had dinner at the crazy toucan. Dinner was decent. Good portions. We had a fishbowl (alcoholic drink served in a huge fishbowl container that is to be shared) and 4 entrees and it was $80 something dollars. VERY AFFORDABLE!!!!! Our waiter was really nice and they sang to my son for his birthday and gave him a nice size birthday sundae.

Free activities in the leapin lizards kids place. Played free bingo and they even got prizes.

I will be planning another trip again for my family, so that my other son can enjoy the resort.

Room Tip: I did get a room on the third floor. There was the occasional kid running down the hallway, but I be...
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, March 5, 2014
Dear AshleyBudder,

Thank you for sharing your fun-TUBE-ulous review! We are pleased to hear that you chose our resort to celebrate your son’s birthday. It seems like everyone enjoyed our 84-degree indoor waterpark, Lost Paradise. It can be quite a nice escape from the cold winter weather. We appreciate that you found our food and drink pricing to be very reasonable. It appears that you took full advantage of our arts and crafts activity center, Leapin’ Lizards, that has free scheduled activities throughout the day. Thank you again for sharing your comments. We are looking forward to having your entire family visit us in paradise again soon!

Have a splash-tastic day!
Your friends at KeyLime Cove
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed February 27, 2014

For the price... The rooms could be better. We stayed in a double queen. Comparable to a Motel room.

The bathrooms have no locks- okay if it was just me and my husband but with a toddler it's very annoying. The toilet overflowed, right onto to the carpet. Maintenance simply plunged it, then housekeeping came up. But the carpet was wet. The tv was mediocre... The tubs are very small.

The pool was nice, but on a Saturday- not so much. Not enough tubes for the lazy river and no tables and chairs to keep your stuff.

They provide towels, life jackets for the kids (best thing!).

I will never go here for full price again, I will definitely wAit for a groupon offer.

Stayed February 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, February 28, 2014
Dear Barbv83,

Thank you for sharing your feedback on our resort. We are sorry to hear that your overnight room fell below your initial expectations of our resort. Our most popular standard room is a Queen Deluxe Stateroom that has two queen-sized beds, a pull out sofa, mini fridge and flat screen television. We sincerely apologize for the toilet in your overnight room malfunctioning. When issues occur that are out of our control, we strive to remedy them immediately and we are pleased to hear that maintenance and housekeeping addressed it right away. As for our waterpark, we apologize if you felt that it was rather crowded. We do tend to be much busier on the weekends than during the week. It seems like you were very pleased to see that we supply pool towels and life jackets in our waterpark. The safety of all of our guests is very important to us. If you do decide to stay with us again, you can always sign up for our email program, Club KeyLime, that sends emails with discounts on overnight stays about once a month. Thank you again for sharing your comments with us.

Kindest regards,
KeyLime Cove Management
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Bristol, Wisconsin
1 review
5 of 5 stars Reviewed February 27, 2014

Typically, I don’t post reviews, but the wonderful experience that I had with the staff at Key Lime Cove in Gurnee is worth writing about. I run a non-for-profit organization and had a two day strategic planning session at Key Lime Cove this past December. The customer service was exceptional, in particular the service and help of Jake Kitzerow. Jake went far and above the call of duty in making sure that all of our needs were met. He answered calls quickly, checked up on the accommodations regularly and displayed a sincere concern for our group’s needs. We hold events in many different hotels and convention centers, but the service that Jake and the rest of the staff provided at Key Lime Cove, was beyond our expectations. We host our planning at Key Lime Cove so that the families of the board members can enjoy the water park while we work. It is a great place to have a meeting and I would highly recommend it to anyone. Thank you Jake! Hope to work with you again this year.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, March 4, 2014
Dear April T,

Thank you for sharing your fun-tastic comments! We are thrilled to hear that you had a wonderful experience working with our banquet team. Our entire staff strives to make sure that every event runs very smoothly and it seems like your organization’s planning session went off without a hitch. We hope the families of the board members enjoyed splishin’ and splashin’ away in our indoor waterpark, Lost Paradise. Thank you again for your recommendation of our resort. We hope to work with you again in the future as well.

Have a splash-tastic day!
Your friends at KeyLime Cove
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jal1975
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 26, 2014 via mobile

Because it seems no one else there does.
We checked in on a Friday at noon(paying the extra early check in fee) and hit the waterpark. It was busy, but not terrible. Had a good afternoon and then left the premise for dinner. We could tell when we returned it was very crowded. Our young children(and us) turned in to bed early. However we were unable to sleep. Kids ran up and down the hallway until at least midnight or later. I called and complained, I'm not sure security ever did anything about it. The people in the room next door decided to have a conversation between 3 and 4 am. The walls are paper thin, surprising for a newer place with such a high price point. It was very disappointing, and that night caused us to check our early skipping our planned second nights stay. We were charged $35 for the cancelation of our second night. The management felt they were doing us a favor for only charging us the $35.
Not everything that happened was the management fault, people in general have little respect for others or will take the time to actually watch their children. Many kids were completely unwatched by their parents in the waterpark. The lifeguards were good and made sure everyone was safe, but still things were crazy.

Stayed February 2014, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, February 28, 2014
Dear jal1975,

Thank you for sharing your feedback. We strive to exceed the expectations of all of our guests and we are deeply saddened to hear that we failed to do so with your family. We can assure you that we take our quiet hours policy very seriously and our security team investigates every noise complaint. We are sorry to hear that you chose to end your stay with us early. Our standard cancellation policy does not allow guests to cancel their reservation within 72 hours of their date of stay. However, because of your concerns, our management staff cancelled your second night minus a $35 cancellation fee. We appreciate that you found our lifeguards to be very good. They take the responsibility of protecting the safety of our guests very seriously. Thank you again for sharing your comments on our resort. We can only hope that you would reconsider staying with us again in the future so that we may improve upon your initial impression of our resort.

Kindest regards,
KeyLime Cove Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about KeyLime Cove Indoor Waterpark Resort

Address: 1700 Nations Drive, Gurnee, IL 60031
Phone Number:
Location: United States > Illinois > Lake County > Gurnee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Gurnee
#1 Business Hotel in Gurnee
#2 Family Hotel in Gurnee
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — KeyLime Cove Indoor Waterpark Resort 3.5*
Number of rooms: 414
Official Description (provided by the hotel):
KeyLime Cove offers something for everyone at its all thrills, no chills indoor oasis. The Key West inspired resort is a perfect getaway that’s within an hour drive from Chicago or Milwaukee. Relax in a resort-style suite or guest room, or rejuvenate at Paradise Mist Spa. Featuring a 65,000 sq ft Indoor Waterpark other resort amenities include an arcade, dining and entertainment, shopping and so much more! For a family vacation that's a million miles from ordinary, reserve some "KeyLime Time!" ... more   less 
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Also Known As:
Keylime Cove Resort And Water Park Hotel Gurnee
Keylime Cove Gurnee

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