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“Had A Great Time, Would Like To See Lower Costs” 3 of 5 stars
Review of KeyLime Cove Indoor Waterpark Resort

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KeyLime Cove Indoor Waterpark Resort
3.5 of 5 Resort   |   1700 Nations Drive, Gurnee, IL 60031   |  
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Hotel amenities
Special Offer
Grandparents Month
Ranked #1 of 12 Hotels in Gurnee
GreenLeadersSilver level
Antioch, Illinois
1 review
“Had A Great Time, Would Like To See Lower Costs”
3 of 5 stars Reviewed February 23, 2014

I loved the water park,, but I'd like to see more water attractions for adults. Or at least divide the kids water games with the adult water games. EXTREMELY slippery, fell and twisted my ankle a few times there. The resteraunt had good food, it was a little confusing at first because there was no explanation on how the food was served. The room was awesome! Very spacious and very cozy. For 2 people, it cost us over $300 to be there for just 1 night. I feel it was a little over priced, at least for just 2 people. I could understand like 4 people, but we just looking for a relaxing night out. The gift shop was also expensive. The spa wasn't even open when we got there, I wanted to check it out. Like I said, if it was less expensive we would definately be going again soon.

Room Tip: BOOK IN ADVANCED! And be prepared to spend lots of $$$
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, February 25, 2014
Dear redheadedmess,

Thank you for sharing your feedback on our resort. We are pleased to hear that you loved our indoor waterpark, Lost Paradise. There is one attraction, within our waterpark, that’s for adults only and that is our adult’s only hot tub. We are surprised to hear that you slipped in our waterpark as we recently installed brand new non-slip flooring that helps prevent incidents of slips and falls. It seems like you rather enjoyed your overnight room. Based on your room rate, it appears that you stayed in our King Jacuzzi suite. It features one king sized bed and a jacuzzi tub in the room. If you are looking for a discount on a future stay you can always sign up for our email program, Club KeyLime. As for our spa, they are typically open 6-7 days a week. The hours of operation for all of our outlets, including the spa, are given to each guest at check-in. We highly suggest scheduling an appointment for a spa service in advance, as they tend to book up on weekends. Thank you again for sharing your comments on your recent stay with us. We hope to see you within our walls of paradise again soon!

Have a splash-tastic day!
Your friends at KeyLime Cove
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894 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
West Allis, Wisconsin
1 review
4 of 5 stars Reviewed February 21, 2014 via mobile

Had an awesome time. Hotel was clean and well maintained. Nice rooms. Food was surprisingly good. Crazy Toucan Maragrita Grille was awesome. Service was impeccable. Waterpark was a little on the small side, but probably seemed more so with a busy weekend. Temps in waterpark in spots were on the cool side, you were always having to find the warmer water or air. I think part that was due to the much cooler temps outside.

Stayed February 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, February 25, 2014
Dear Michelle H,

Thank you for sharing your FUN-tastic review! We are thrilled to hear that you enjoyed your stay with us in paradise. It seems like you found everything to be very clean and well maintained. We appreciate that you enjoyed dining in our restaurant, The Crazy Toucan Margarita Grill. Thank you again for sharing your feedback. Hope to see you and your family again soon!

Have a splash-tastic day!
Your friends at KeyLime Cove
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hammond, Indiana
1 review
5 of 5 stars Reviewed February 19, 2014 via mobile

Great service and friendly staff! Very clean! Many dining choices! Will recommend to others! Has great location in Chicagoland area. Short distance from Milwaukee and Indianapolis is only 3 hours away, Michigan is a 2 hour drive. Great short or long trip getaway! There's a lot to do around this location. Six Flags Great America a couple blocks away in the summertime. Huge Gurnee Mills mall, over 200 stores. Could spend the whole day there. Many restaurants to chose from nearby. Also, Rivers Casino and Chicago Outlet mall is only about 30-40 mins away. Would stay here again!

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, February 21, 2014
Dear Thomsmith23,

Wow, what a splash-tastic review! Thank you for sharing your feedback with us. We are pleased to hear that you felt our staff was very friendly and helpful during your stay. It seems like you found everything to be very clean. With 7 food outlets on property, it can be very convenient to dine with us onsite rather than driving offsite in the cold winter weather. Hopefully, you took advantage of our free shuttle service that takes guests to and from Gurnee Mills Mall. Thank you for your recommendation of our resort. We are looking forward to your next stay with us in paradise!

Have a fun-TUBE-ulous day!
Your friends at KeyLime Cove
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oswego, Illinois
1 review
5 of 5 stars Reviewed February 19, 2014 via mobile

Everything is so perfectly and excellently done, its a WOW experience, the convienance of not carrying you wallet everywhere just paying through your wristband a great idea, we go there atleast 2 to 3 times every winter, everything is so perfectly done wouldn't want anything to change, it is a perfect WOW experience.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, February 21, 2014
Dear Shekharabhatti,

Thank you for sharing your fun-TUBE-ulous comments! We are pleased to hear that you believe our resort delivers a “wow experience” to our guests. It seems like you thoroughly enjoy our wristband technology. Our wristbands not only act as your room key and gain you entrance into the waterpark but they can be used to make purchases around the resort. Thank you again for your wonderful recommendation of our resort. Looking forward to having you and your family within our walls of paradise again soon!

Have a splash-tastic day!
Your friends at KeyLime Cove
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, Illinois
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed February 17, 2014

I went with a group of teen aged girls (30+) and didn't really like it. The room was clean but the pull out sofa bed was a joke. There was no sheet to cover the mattress. All I had was a flat sheet and a blanket. The security knocked on our door to tell us we were too loud. There were 5 girls and myself in the room laughing. We weren't having a party. They gave our group a hard time. It is a waterpark with kids around. You cannot be completely silent. We were in our room laughing and talking.
The floor right outside the waterpark was so slippery. As my friends and I sat waiting for our daughters, we saw at least 20 people slip and fall on the wet floor. Yes there are signs saying the floor is slippery, however a plastic runner of some kind should be placed on the ground. Upon leaving, it had snowed the night before and the walkway wasn't shoveled. It was very icey and snowy and I figured that it would have been nice to have the walkway cleared.We decided to walk to our car in the street. It was a disappoing trip and I wouldn't recommend going.

  • Stayed February 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, February 20, 2014
Molly1429,

Thank you for sharing your feedback on our resort. We are sorry to hear that your group didn’t enjoy your stay with us. We do store extra pillows and blankets in the dresser drawers in all of the overnight rooms but if you are ever in need of more, please feel free to call our front desk and they will send someone from housekeeping up right away. As for our security team, they strictly enforce the quiet hours on all floors. If the front desk receives a call from a guest that the neighboring room to them is rather noisy, the security team will respond right away. The safety of our guests is very important to us. If you ever see a particular area in need of attention, such as a puddle on the floor or a snow-covered passageway, please inform a crewmember right way. They will contact someone to tend to the issue immediately. We strive to exceed the expectations of all of our guests and it seems that we failed to do so with your party. Thank you again for sharing your comments. We can only hope that you and your group would consider staying with us again in the future.

Kindest regards,
Your friends at KeyLime Cove
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West Bend, Wisconsin
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 17, 2014

Keylime Cove has a wonderful indoor waterpark. Especially considering how inexpensive it was, I was really impressed with the size and all the slides. Even on a Saturday, lines for the slides were almost nonexistent.

The rooms are also nice and big in the hotel. My only complaint is that the walls are very thin and it's a pretty loud hotel with all the kids running around.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, February 18, 2014
Dear Cassie T,

Thank you for sharing your splash-tastic comments on our resort! We are happy to hear that you were very impressed with our indoor waterpark, Lost Paradise. It also seems like you found your overnight room to be the perfect size for your family. Please feel free to contact the front desk if you ever feel the hallways or neighboring rooms are a little noisy. The agent will send someone up right away to address the issue. Thank you again for sharing your experience with us. We hope to have you and your family within our walls of paradise again soon!

Have a fun-TUBE-ulous day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 13, 2014 via mobile

The keylime cove is Excellent

This hotel is very nice and my kids loved so much and it is very clean and for the rooms it is wonderful and the service excellent he was a first class hotel and restaurant very nice and breakfast was wonderful I wish I can visit the hotel a second time This is the third time I this hotel and will visit him many times because it is really beautiful and wonderful

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, February 18, 2014
Dear ronialbazi,

Thank you for sharing your fun-tastic review! We are thrilled to hear that you enjoy staying with us in paradise. It seems like you find everything to be very clean and our staff to be friendly. We appreciate that you found our buffet breakfast to be wonderful. Thank you again for your recommendation of our resort. Looking forward to seeing you and your family again soon!

Have a splash-tastic day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about KeyLime Cove Indoor Waterpark Resort

Address: 1700 Nations Drive, Gurnee, IL 60031
Phone Number:
Location: United States > Illinois > Lake County > Gurnee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Gurnee
#1 Green Hotel in Gurnee
#2 Family Hotel in Gurnee
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — KeyLime Cove Indoor Waterpark Resort 3.5*
Number of rooms: 414
Official Description (provided by the hotel):
KeyLime Cove offers something for everyone at its all thrills, no chills indoor oasis. The Key West inspired resort is a perfect getaway that’s within an hour drive from Chicago or Milwaukee. Relax in a resort-style suite or guest room, or rejuvenate at Paradise Mist Spa. Featuring a 65,000 sq ft Indoor Waterpark other resort amenities include an arcade, dining and entertainment, shopping and so much more! For a family vacation that's a million miles from ordinary, reserve some "KeyLime Time!" ... more   less 
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Also Known As:
Keylime Cove Resort And Water Park Hotel Gurnee
Keylime Cove Gurnee

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