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“Great stay for the price” 4 of 5 stars
Review of KeyLime Cove Indoor Waterpark Resort

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KeyLime Cove Indoor Waterpark Resort
3.5 of 5 Resort   |   1700 Nations Drive, Gurnee, IL 60031   |  
Hotel website
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Hotel amenities
Special Offer
Family Getaway Package
Ranked #1 of 12 hotels in Gurnee
GreenLeadersGold level
West Allis, Wisconsin
1 review
“Great stay for the price”
4 of 5 stars Reviewed February 21, 2014 via mobile

Had an awesome time. Hotel was clean and well maintained. Nice rooms. Food was surprisingly good. Crazy Toucan Maragrita Grille was awesome. Service was impeccable. Waterpark was a little on the small side, but probably seemed more so with a busy weekend. Temps in waterpark in spots were on the cool side, you were always having to find the warmer water or air. I think part that was due to the much cooler temps outside.

Stayed February 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, February 25, 2014
Dear Michelle H,

Thank you for sharing your FUN-tastic review! We are thrilled to hear that you enjoyed your stay with us in paradise. It seems like you found everything to be very clean and well maintained. We appreciate that you enjoyed dining in our restaurant, The Crazy Toucan Margarita Grill. Thank you again for sharing your feedback. Hope to see you and your family again soon!

Have a splash-tastic day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

767 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
  • English first
  • Any
English first
Hammond, Indiana
1 review
5 of 5 stars Reviewed February 19, 2014 via mobile

Great service and friendly staff! Very clean! Many dining choices! Will recommend to others! Has great location in Chicagoland area. Short distance from Milwaukee and Indianapolis is only 3 hours away, Michigan is a 2 hour drive. Great short or long trip getaway! There's a lot to do around this location. Six Flags Great America a couple blocks away in the summertime. Huge Gurnee Mills mall, over 200 stores. Could spend the whole day there. Many restaurants to chose from nearby. Also, Rivers Casino and Chicago Outlet mall is only about 30-40 mins away. Would stay here again!

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, February 21, 2014
Dear Thomsmith23,

Wow, what a splash-tastic review! Thank you for sharing your feedback with us. We are pleased to hear that you felt our staff was very friendly and helpful during your stay. It seems like you found everything to be very clean. With 7 food outlets on property, it can be very convenient to dine with us onsite rather than driving offsite in the cold winter weather. Hopefully, you took advantage of our free shuttle service that takes guests to and from Gurnee Mills Mall. Thank you for your recommendation of our resort. We are looking forward to your next stay with us in paradise!

Have a fun-TUBE-ulous day!
Your friends at KeyLime Cove
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oswego, Illinois
1 review
5 of 5 stars Reviewed February 19, 2014 via mobile

Everything is so perfectly and excellently done, its a WOW experience, the convienance of not carrying you wallet everywhere just paying through your wristband a great idea, we go there atleast 2 to 3 times every winter, everything is so perfectly done wouldn't want anything to change, it is a perfect WOW experience.

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, February 21, 2014
Dear Shekharabhatti,

Thank you for sharing your fun-TUBE-ulous comments! We are pleased to hear that you believe our resort delivers a “wow experience” to our guests. It seems like you thoroughly enjoy our wristband technology. Our wristbands not only act as your room key and gain you entrance into the waterpark but they can be used to make purchases around the resort. Thank you again for your wonderful recommendation of our resort. Looking forward to having you and your family within our walls of paradise again soon!

Have a splash-tastic day!
Your friends at KeyLime Cove
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, Illinois
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed February 17, 2014

I went with a group of teen aged girls (30+) and didn't really like it. The room was clean but the pull out sofa bed was a joke. There was no sheet to cover the mattress. All I had was a flat sheet and a blanket. The security knocked on our door to tell us we were too loud. There were 5 girls and myself in the room laughing. We weren't having a party. They gave our group a hard time. It is a waterpark with kids around. You cannot be completely silent. We were in our room laughing and talking.
The floor right outside the waterpark was so slippery. As my friends and I sat waiting for our daughters, we saw at least 20 people slip and fall on the wet floor. Yes there are signs saying the floor is slippery, however a plastic runner of some kind should be placed on the ground. Upon leaving, it had snowed the night before and the walkway wasn't shoveled. It was very icey and snowy and I figured that it would have been nice to have the walkway cleared.We decided to walk to our car in the street. It was a disappoing trip and I wouldn't recommend going.

  • Stayed February 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, February 20, 2014
Molly1429,

Thank you for sharing your feedback on our resort. We are sorry to hear that your group didn’t enjoy your stay with us. We do store extra pillows and blankets in the dresser drawers in all of the overnight rooms but if you are ever in need of more, please feel free to call our front desk and they will send someone from housekeeping up right away. As for our security team, they strictly enforce the quiet hours on all floors. If the front desk receives a call from a guest that the neighboring room to them is rather noisy, the security team will respond right away. The safety of our guests is very important to us. If you ever see a particular area in need of attention, such as a puddle on the floor or a snow-covered passageway, please inform a crewmember right way. They will contact someone to tend to the issue immediately. We strive to exceed the expectations of all of our guests and it seems that we failed to do so with your party. Thank you again for sharing your comments. We can only hope that you and your group would consider staying with us again in the future.

Kindest regards,
Your friends at KeyLime Cove
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johnson Creek, Wisconsin
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 17, 2014

Keylime Cove has a wonderful indoor waterpark. Especially considering how inexpensive it was, I was really impressed with the size and all the slides. Even on a Saturday, lines for the slides were almost nonexistent.

The rooms are also nice and big in the hotel. My only complaint is that the walls are very thin and it's a pretty loud hotel with all the kids running around.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, February 18, 2014
Dear Cassie T,

Thank you for sharing your splash-tastic comments on our resort! We are happy to hear that you were very impressed with our indoor waterpark, Lost Paradise. It also seems like you found your overnight room to be the perfect size for your family. Please feel free to contact the front desk if you ever feel the hallways or neighboring rooms are a little noisy. The agent will send someone up right away to address the issue. Thank you again for sharing your experience with us. We hope to have you and your family within our walls of paradise again soon!

Have a fun-TUBE-ulous day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed February 13, 2014 via mobile

The keylime cove is Excellent

This hotel is very nice and my kids loved so much and it is very clean and for the rooms it is wonderful and the service excellent he was a first class hotel and restaurant very nice and breakfast was wonderful I wish I can visit the hotel a second time This is the third time I this hotel and will visit him many times because it is really beautiful and wonderful

  • Stayed February 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, February 18, 2014
Dear ronialbazi,

Thank you for sharing your fun-tastic review! We are thrilled to hear that you enjoy staying with us in paradise. It seems like you find everything to be very clean and our staff to be friendly. We appreciate that you found our buffet breakfast to be wonderful. Thank you again for your recommendation of our resort. Looking forward to seeing you and your family again soon!

Have a splash-tastic day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 11, 2014

My son had a basketball tournament in the area, so his club recommended KeyLime Cove for a club pizza night and overnight stay. Kids had a wonderful time in the waterpark. Parents had several comfortable locations to chat and have drinks or sit within the waterpark to keep a watch on kids. Resort was clean. Rooms were clean and comfortable. Room rates were very reasonable. Great place for a big group.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, February 12, 2014
Dear urlaubannarbor,

Thank you for sharing your splash-tastic comments! We are thrilled to hear that the children in your group had fun splishin’ and splashin’ around our indoor waterpark, Lost Paradise. It seems like you and the other parents enjoyed relaxing in our beach chairs with key-licious drinks. We appreciate that you found everything to be very clean and the overnight rooms to be comfortable. Thank you again for sharing your feedback. Hope to see you again soon!

Have a fun-tastic day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about KeyLime Cove Indoor Waterpark Resort

Also Known As:
Keylime Cove Resort And Water Park Hotel Gurnee
Keylime Cove Resort And Water Park Hotel
Keylime Cove Gurnee
Address: 1700 Nations Drive, Gurnee, IL 60031
Phone Number:
Location: United States > Illinois > Lake County > Gurnee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Gurnee
#1 Green Hotel in Gurnee
#2 Family Hotel in Gurnee
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — KeyLime Cove Indoor Waterpark Resort 3.5*
Official Description (provided by the hotel):
KeyLime Cove offers something for everyone at its all thrills, no chills indoor oasis. The Key West inspired resort is a perfect getaway that’s within an hour drive from Chicago or Milwaukee. Relax in a resort-style suite or guest room, or rejuvenate at Paradise Mist Spa. Featuring a 65,000 sq ft Indoor Waterpark other resort amenities include an arcade, dining and entertainment, shopping and so much more! For a family vacation that's a million miles from ordinary, reserve some "KeyLime Time!" ... more   less 
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