We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Key-tastic” 4 of 5 stars
Review of KeyLime Cove Indoor Waterpark Resort

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save
You added KeyLime Cove Indoor Waterpark Resort to your Saves list
KeyLime Cove Indoor Waterpark Resort
3.5 of 5 Resort   |   1700 Nations Drive, Gurnee, IL 60031   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #1 of 12 Hotels in Gurnee
GreenLeadersSilver level
Chicago, Illinois
1 review
“Key-tastic”
4 of 5 stars Reviewed February 4, 2014

Great place and clean but they are expensive. It is only 45 minutes from home and a nice place to get away with the kids. If you a low on funds like most familys you may want to bring drinks and snacks with you.

Room Tip: west wing is very very far from the parking lot
See more room tips
  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, February 7, 2014
Dear Dori W,

Thank you for sharing your fun-TUBE-ulous review with us! We are pleased to hear that you found our resort to be very clean. Our location can make for a quick family getaway for residents of Northern Illinois and Southern Wisconsin. Guests are welcome to bring their own food and drinks to consume in our overnight rooms. We also have 7 food outlets on property with a variety of different eating options. Thank you again for sharing your feedback. Hope to see you again soon!

Have a splash-tastic day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

936 reviews from our community

Traveler rating
    510
    233
    90
    54
    49
See reviews for
699
26
3
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (233)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Chicago, Illinois
Contributor
16 reviews 16 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 4, 2014

Alot of reviews say that this place was ghetto. I thought it was very nice, clean and kid friendly. All waterparks ahve a "variety" of people and this was no exception. All the staff seemed friendly and helpful. Prices of restaurants and drinks were a bit high but that's to be expected. Only downfall I saw was NO ROOM SERVICE, what is that about. After a day or playing at the waterpark nobody felt like going downstairs for dinner so we just ordered it to go and went and picked it up but would have been much more convenient to have room service.
I would def go back!

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, February 6, 2014
Dear ColeyB32,

Thank you for sharing your splash-tastic comments! We are pleased to hear that you found our resort to be very clean and nice. It seems like the employees you encountered were very friendly and helpful to your family. As for a room service option, it is a possibility in the future but not at this time. We do offer a cookies and milk enhancement that you can add on to your reservation before checking in. The enhancement includes a dozen freshly baked cookies and four milk chugs that are delivered to your overnight room between 5pm and 9pm. It’s a perfect treat for the kid’s after dinner. Thank you again for sharing your feedback. We hope to see you and your family within our walls of paradise again soon!

Have a splash-tastic day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Romeoville, Illinois
1 review
5 of 5 stars Reviewed February 3, 2014 via mobile

Love the staff and the food. Great place to get away from the Chicago weather. I loved the toddler safe and fun water slides. One of my favorite things was the bracelets that were also the key to the room and it was a way to pay.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, February 7, 2014
Dear Manny 715,

Thank you for sharing your FUN-tastic review with us! We are thrilled to hear that you enjoy staying at our resort to escape the harsh winter weather. We appreciate that you find our staff to be very friendly and helpful. It seems like your favorite part of the waterpark is our Lil’ Limers Play Pond. As for our wristband technology, we are pleased to hear that you find it to be very convenient. Our wristbands not only act as a room key and gain you access into the waterpark but can be used to make purchases around the resort. Thank you again for sharing your comments. We hope to see you and your family within our walls of paradise again soon!

Have a splash-tastic day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Top Contributor
90 reviews 90 reviews
37 hotel reviews
Reviews in 46 cities Reviews in 46 cities
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed February 2, 2014

Oh the weather outside is frightful but inside here its humid and balmy. We're you expecting me to sing a Christmas song? Ha! The actual interior is always a balmy 84 in the winter and in the summer, I have no idea.

It must be winter and our annual trip to visit an indoor water park. Now is it the biggest indoor water park? I'm not sure but it is full of fun.

There's a lazy river where you can float your worries away. Plus there are water slides. The best thing about water parks are the stairs. It is a great workout. It is funny to see all of the out of shape kids and parents who are huffing half way up the stairs. I always find it funny how they try to get some sympathy from me. I've probably heard every excuse in the book. Actually it would help us all to do a little more walking and climbing. I guess I'm here to have fun and not listen to the whining about the stairs. Just Do It!!!

The hotel is kind of a mini resort. There's a restaurant, pizza parlor, hot dog stand, desert place and a snack bar. The food is over priced and doesn't look very good. There are so many restaurants in and around Gurnee, so I typically will do carry out from one of those places. We'll have a picnic in the room.

The rooms are basic and nothing special. I'm not even sure if they have suites. We have always gotten a typical room with two double beds. The style of the room is very Hampton Inn meets Disney All-Star Resort.

There is also an art room that has activities for the kids. They can draw, watch a movie, play bingo or make a craft. Just check the schedule for what the staff is doing. Don't talk to the staff there cause the girls in the day are a little catty. One was really mean to my wife for just asking her a question.

This location will also do theme nights based on the season. Once we stayed for the Mardi Gras package and there was a fun staff parade in which the staff members decorated there own floats. Hotel guests got to vote on there favorite ones. There was also a Mardi gras band rocking. It was a lot of fun without going to New Orleans plus it was kid friendly.

You can Check-in at 1pm to use the water park but you can not get into your room until 4pm unless its clean already. There's also a giant list of upgrades like $50 for a jacuzzi in your room.

So as the snow falls and you are looking for a warm indoor family place, then I recommend you stop in here. It's the closest place you're going to find to a summer vacation. So throw your trunks on, ditch the sun screen and Hang 10 in a tube because its time to be a kid again.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, February 6, 2014
Dear Antkneee,

Thank you for sharing your splash-tastic review! We are pleased to hear that you felt like a kid again splashin’ around our 84° indoor waterpark, Lost Paradise. It can be a nice escape from the winter weather outside. In regards to our room types, we have 7 different layouts including a king spa guest room, one-bedroom suite, two-bedroom suite and a presidential suite. Our most popular room type is our standard room, a Queen Deluxe Stateroom, that includes two queen sized beds and a pullout sofa. It seems like your Lil’ Limers enjoy spending time in our arts and crafts activity center. We sincerely apologize if you felt that our Leapin’ Lizards staff was impolite in any way to your family. We never want our guests to feel like they are imposing when asking a question. As for our events, we do hold several special events and entertainment throughout the year. Our Fat Tuesday event is actually coming up again next month. Thank you again for your recommendation of our resort. Looking forward to your next stay with us in paradise!

Have a FUN-tastic day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, Wisconsin
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 30, 2014

My husband and our kids came on a weekends and wanted to surprise the Kids. This was our first time here, and dont live too far away.
As soon as we got there, we pulled up and checked in. There was a bit of a line at 3pm. The front desk lady was very sweet, her name i think is Tiffany? Only took a couple minutes to get our wristbands.

This is the first time we went with the kids where they have Bellhop people that help you out. Josh took our bags to our room and was joking with us, just so happened he helped us on the way out and very friendly. I sugest all guest use the bell people to carry things in

The room was very clean and up to date, smelled fresh, nothing dirty. Enjoyed the room lots.

The waterpark was lots of fun, a little loud, but kids were having fun. My suggestion is to bring a room towel because its cold walking back to your room.

The food is decent, nothing wow, but nothing bad, and resonably priced.

Over all: Great trip and friendly people.

Room Tip: Ask the front for a room close to Key Largo, that way its closer to the parking lot to your room.
See more room tips
  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, February 6, 2014
Dear Jill H,

Thank you for sharing your splash-tastic comments! It seems like you thoroughly enjoyed your first stay with us in paradise. Our resort can be a very convenient location to travel to for individuals that live in the Chicagoland area and Southern Wisconsin. We are pleased to hear that you took advantage of our bell service during your stay. It can be much easier to bring your bags to and from your overnight room with a little extra help. It appears that you found your room to be very clean and updated. As for the waterpark, it seems like everyone enjoyed splishin’ and splashin’ around in the different attractions. We do supply pool towels but they must stay in the waterpark area, so our suggestion is to bring a cover up to walk around the resort or back to the overnight room with. Thank you again for sharing your feedback. We hope to see you and your family again soon!

Have a splash-tastic day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wadsworth, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2014

My family stayed at the Keylime Cove Resort Monday night and had a amazing time. My wife and I truly enjoyed the day at the beach with the kids. The lazy river was a hit with me and Christian my son. The girls Makayla and Isabella loved the kids slides and were proud they could stand up at the bottom by themselves. We at at the restaurant and the food and drinks were great too. Your staff was extremely polite and made our stay very enjoyable. I couldn't believe how clean the resort was for how many people were there. We really appreciate the upgraded room. Having the two bedrooms were perfect in getting the kids to sleep without waking up our 1 1/2 year old. We definitely will do this again.
Very Happy Customers
Mike and Michele

Room Tip: Pick a room close to the elevatior
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, January 31, 2014
Dear Mike and Michele,

Thank you for sharing your fun-TUBE-ulous review! We are thrilled to hear that you enjoyed your stay with us in paradise. It seems like your family’s favorite part of your stay was our indoor waterpark, Lost Paradise. We are pleased to learn that your son, Christian, enjoyed the lazy and your daughter’s, Makayla and Isabella, took full advantage of our larger slides. It appears that everyone enjoyed their meals and drinks in our restaurant. As for our employees, we strive to provide exceptional customer service to all of our guests. We appreciate that you found the resort to be very clean and enjoyed the layout of your overnight room. Thank you again for your sharing your feedback on our resort. Can’t wait to have you back with us in paradise!

Have a splash-tastic day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oak Park, Illinois
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 26, 2014

We had to change rooms twice, once in the middle of the night, because of problems with the heat. Our arm bands were not properly transferred, our bill was incorrect and we were locked out of our room. Management was falling all over themselves after the first problem to make sure we were taken care of, but the more problems there were the more rude they became. The last one could hardly be bothered to leave her office and talk to me. I was finally offered 2 free passes to the water park, but by the time they got to offering that, it was too late. I would not go back after the way we were treated, and I would not recommend anyone spending their money at this place.

Stayed January 2014, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, January 27, 2014
Dear Stacey K,

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience of having to change rooms twice. We can assure you that this is a very rare and unusual occurrence. Typically, when something malfunctions in an overnight room our engineering department offers the option to remain in the room while they fix it or change rooms. Unfortunately, the heater malfunctioned in your overnight room twice. Please understand that it was not the intention of our staff to make you feel ignored or disregarded. Our entire staff strives to provide an exceptional experience to all of our guests and we are sorry to hear that we failed to do so with your family. We can only hope that you and your family would consider staying with us again in the future so that we may improve upon your impression of our resort. Thank you again for sharing your comments.

Kindest regards,
KeyLime Cove Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to KeyLime Cove Indoor Waterpark Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about KeyLime Cove Indoor Waterpark Resort

Address: 1700 Nations Drive, Gurnee, IL 60031
Phone Number:
Location: United States > Illinois > Lake County > Gurnee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Gurnee
#1 Business Hotel in Gurnee
#2 Family Hotel in Gurnee
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — KeyLime Cove Indoor Waterpark Resort 3.5*
Number of rooms: 414
Official Description (provided by the hotel):
KeyLime Cove offers something for everyone at its all thrills, no chills indoor oasis. The Key West inspired resort is a perfect getaway that’s within an hour drive from Chicago or Milwaukee. Relax in a resort-style suite or guest room, or rejuvenate at Paradise Mist Spa. Featuring a 65,000 sq ft Indoor Waterpark other resort amenities include an arcade, dining and entertainment, shopping and so much more! For a family vacation that's a million miles from ordinary, reserve some "KeyLime Time!" ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, TravelClick, Hotels.com, Despegar.com and Tingo so you can book your KeyLime Cove Indoor Waterpark Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Keylime Cove Resort And Water Park Hotel Gurnee
Keylime Cove Gurnee

Owners: What's your side of the story?

If you own or manage KeyLime Cove Indoor Waterpark Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.