despite some of the negative reviews we had an absolute blast at Key Lime Cove. the entire staff was WONDERFUL, very helpful, professional, and knowledgeable. everyone was so polite. we did the birthday package for one of my kids and it was PERFECT. the cake was delicious and so big. the pizza was EXCELLENT and delicious. they gave us coupons upon check in that were a great value and we were happy to use. the waterpark was so much fun. it was clean, and the employees were great at keeping an eye out on everything. we ordered a burger and grilled cheese sandwich at the pizza place and Tara made such delicious food for us. Devin who checked us in was a great help and James who delivered our luggage to our room was very professional. there's also an area where they have a bunch of fun activities for the kids and Jumpin Jenny was there at the time we went. she was alot of fun. we have absolutely nothing negative to say at all about this place. it is affordable and a great value. the beds were so comfortable, the AC unit was quiet and in great working order. we also had a fridge in our room and they have a line hanging up above the shower area for you to hang your swim suites to dry after going to the water park, so thoughtful. they have a free shuttle that takes you to and from Six Flags, and Gurnee Mills Mall. this is a neat resort where you use a wrist band as your room key and to shop if you'd like, that way you don't ever have to carry cash or cards or anything of the sort. you can put as much money towards that as you want ( up to $150.00 per day) directly from your debit or credit card account, or you can pay cash or use your cards as you go. its up to you. we also made some cool body scrub at the kids spa, it was fun and so cool and affordable. they have a lot of services available for the kids at the spa. I can't say it enough, it was so much fun and so relaxing and such a cool place to stay. we highly recommend it, there's lots of fun to be had by all at this place.