I don't know how people can rip this place to shreds!! We had one of the best vacations ever here. My daughter said she liked it as much as Disney if we could stay longer. I loved that there are more things to do then just the water park like the game area and craft area. I love the cute stores and restaurants. They were voting on pumpkins the staff had carved while we were there...the staff was fun and trying to persuade us to vote for the ones they did...do we had lots of fun with that.
Love the Keurig coffee machine in the room...what a nice treat. Nice flat screen tvs and an ipod clock was a very nice touch. I thought the entire place was very clean so I don't know what other people are talking about.
Every staff member greeted us and when we wanted to use our own dvd player to watch some movies we realized the remote we had would not switch the input so I called and the guy was seriously at our room in 3 mins. He gave us the right remote that came with the tv and solved the problem which was big deal to us cause we had a new movie we got just for the trip.
Also something else I will never forget is this man in the game room. I don't think he worked there but services the machines. He was fixing some things and got talking with me. We discovered that we both had recently lost our fathers and he made me feel better! He then let both my kids pick out a very large candy bar from the machine. Also, my daughter won this cool stuffed thing and when he saw my son trying to win the same one in a different color (after putting in lots of money) he went and got one for him! It just a really cool thing to do and made our day.
My kids loved the waterpark and so did my husband and I. The only thing negative I can say is that there were some disrespectful kids in the pool area but the life guard took care of it. Also the hot tub is adults only which most people would like but my husband and I had to take turns and couldn't go together...not sure how to fix that though cause a million kids in the hot tub would be worse...ha ha!
The shuttle to Great America was very nice! We had a nice driver and nice van so we didn't have to pay for parking over there.
We liked it so much we are thinking of going back next Halloween time and we can't wait!!
Great Job and wonderful customer service. I have had some bad experiences in the dells too! Btw we got a really great deal for the room for two nights on the internet.