We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Keylime Cove just ok” 3 of 5 stars
Review of KeyLime Cove Indoor Waterpark Resort

KeyLime Cove Indoor Waterpark Resort
1700 Nations Drive, Gurnee, IL 60031
+1 877-394-8122
Website
Improve this listing
Ranked #3 of 9 Attractions in Gurnee
Type: Amusement/ Theme Parks, Water Parks, Amusement Parks
Attraction details
Grayslake
Contributor
15 reviews 15 reviews
8 attraction reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Keylime Cove just ok”
3 of 5 stars Reviewed July 29, 2013

It was nice for a winter waterpark hotel but nothing too exciting. Pricy for what you get. Better for younger kids.

Visited November 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, August 7, 2013
Dear K W,
Thank you for sharing your feedback on our resort. We are pleased to hear that you feel our resort is perfect for a winter getaway. We apologize if you felt that our pricing was high for everything that we have to offer. Every overnight stay does include admission to Lost Paradise Indoor Waterpark, activities in Leapin’ Lizards, free shuttle service to Six Flags Great America and Gurnee Mills Mall, free wi-fi and much more! There are several options that you could utilize to save on an overnight stay with us at KeyLime Cove. These options include visiting our specials and packages page on our website, joining Club KeyLime and opting in to receive text offers from us. Thank you again for sharing your comments. We hope you and your family consider staying with us again in the future.
Kindest regards,
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

207 reviews from our community

Visitor rating
    95
    48
    24
    11
    29
Date | Rating
  • English first
  • Any
English first
Contributor
12 reviews 12 reviews
10 attraction reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“indoors fun”
5 of 5 stars Reviewed July 16, 2013

this place is great becuse doesn matter if is sumer time or winter time you still enjoy same this place has water slides lazy river wave pool and much more I well recomended to any one

Visited August 2012
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, July 22, 2013
Dear andariegonl,
Thank you for sharing your fun-tastic comments on our resort! We are thrilled to hear that you like staying at our resort all year round. It seems like you enjoy all the different attractions within the waterpark. We appreciate your recommendation and hope to see you again soon!
Have a splash-tastic day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“unhappy guest”
1 of 5 stars Reviewed July 8, 2013

They are not willing to work with u we needed to downgrade our room so we could get some money back (after having money stollen from our room) so we could feed our kids but all they would do is let us upgrade not down grade and if we cancelled and went home early they would NOT refund any of our money they didnt care.

Visited July 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, July 18, 2013
Dear SamanthaHapner,
Thank you for sharing your feedback on our resort. As soon as you brought the claim of theft to the attention of our staff, our security team performed a door audit on your room, which tracks entry time and usage. We also filed a report of your claim. We contacted the Gurnee Police Department on your behalf to file a claim with them. There was no evidence of someone entering your room during the time that you believe the money went missing. Our staff highlighted the importance of utilizing the in-room safe to store your valuables for added protection. Our only hope is that you understand that our staff did everything they could to address your claim of theft.
Kindest regards,
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Worst”
1 of 5 stars Reviewed July 8, 2013

The worst time ever , small water park . With not much to do . Only 3 big water slides. After that your done. Spend your money somewhere else Great America across street way more fun. Stay at Other hotels in area less money if you must do indoor water park.

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, October 7, 2013
Dear Linda O,
Thank you for sharing your feedback on our waterpark, Lost Paradise. We sincerely apologize if you and your family did not enjoy your time with us at KeyLime Cove. Our 65,000 square-foot indoor waterpark has five large slides (two body slides, two tube slides and a bowl slide), an interactive play structure, wave pool, lazy river, toddler/ baby pool and play area, basketball pool and an adults only whirlpool. In order to utilize the waterpark, you do need to be a guest of the hotel. If you enjoy going to Six Flags Great America, perhaps you would consider staying with us again under one of our Ride N’ Slide or Thrills and Chills packages that include day passes to the theme park. Thank you again for sharing your comments.
Kindest regards,
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Ellyn, Illinois
Senior Contributor
40 reviews 40 reviews
8 attraction reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
“Best place for families”
5 of 5 stars Reviewed July 3, 2013

The customer service was great! The room was near an exit and elevator, which is what I requested, clean, and we were pleasantly surprised to find a fridge in the room and a microwave near the vending machines.

The waterpark was warm, and there were many places to sit, tubes to use on the lazy river and waterslides, probably because we stayed from Mon-Wed.

The arcade had a deal for $50 which I split between my two kids, and they each had their own card to swipe on the machines. Of course, I know it's a rip off, but the kids had a blast, so how can I complain? They got the same cheap merchandise in exchange for tickets they could have gotten at the local Chuck E Cheese. I usually spend that much at Chuckies, only I get a pizza and 4 drinks.

They have daily activities for the kids, one per hour, you can choose what you like to go to, my kids made really cute crab headbands.

The last day, I noticed they charged me and extra $150 for incidentals, but they took it off my bill right away. Keep on top of your room charges when you stay here, you dont want to be surprised when you get home!

Visited July 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, July 24, 2013
Dear cherylice,
Thank you for sharing your splash-tastic comments! We are thrilled to hear that you enjoyed your stay with us in paradise. We appreciate that you found our customer service to be great. It seems like you were very happy with the location and amenities offered in your overnight room. As for the waterpark, our temperature is monitored to maintain a comfortable 84° all year round. We do tend to be a bit slower during the week than on the weekends when most people have off work and children are out of school. It seems that your children had a blast outside of the water as well in RipTide Reef Arcade and our arts and crafts activity center, Leapin’ Lizards. We hope to see you and your family within our walls of paradise again soon!
Have a FUN-tastic day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers who viewed KeyLime Cove Indoor Waterpark Resort also viewed

Gurnee, Lake County
Gurnee, Lake County
 

Been to KeyLime Cove Indoor Waterpark Resort? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage KeyLime Cove Indoor Waterpark Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.