I was traveling alone with my 18 month old son when my car broke down 13 miles west of Grayville at 10pm at night. The tow truck driver, Rick, took me straight to the Super 8 where he helped me get my stuff set up before pledging to fix my car and return it in the morning. We slept comfortably at a great rate that night, the hotel even had a crib for my son.
That morning, I woke up and went down to get some breakfast for my son. I felt dizzy and passed out, having a seizure. Chris, the hotel manager, took control, having trained as an EMT. When I came out of it, he immediately called paramedics. I let him know I was alone and my son was in the room and his wife went and took care of him. He promised they would look after him while I was taken to the hospital and would take him home if necessary. I was taken the 20 miles to the hospital where I was released two hours later. Chris made the drive all the way to pick me up and let me know that my car was fixed and waiting for me when I got back to the hotel. He offered to comp an extra night, which I declined as I still had a long way to drive. I got back to the hotel and my son was being doted on by all the staff.
This experience was amazing, especially given I had just stayed at a 4 star hotel the night before and was treated like a pariah for having a toddler and no help with him. You can go to a hotel with nicer beds or better tvs, but you will never find the level of care and service that I got that day at the Super 8. I cannot thank them enough for caring for my family at a time when I so desperately needed it.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for the response to your stay. We are glad that everything worked out and that everything was ok with you. It was our pleasure to help you out and we enjoyed your son he was such a good kid. Good luck to you both and if you are in our area again please stop by. Chris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.