We thought the hotel was quite nice, clean with comfortable beds and ample parking.
We did not however have a good shuttle experience. First, the Park/Sleep/Fly site stated that the shuttle was available, on demand 24/7. When we checked in, however, we were told it was only available on the hour. Not a huge deal but it meant going to the airport a half hour earlier than we had hoped. The real problem came when we arrived back at ORD. We called them for pick up and were told that we were not scheduled to come back until the next day at 10am. I have no idea where they would have gotten that information as our email clearly stated our flight arrival time (7:30 pm) along with the date. I know mix ups can happen so again that was not a huge deal but the way they handled it was very unprofessional and downright rude.We were told that he had no idea when they could fit us in for pick up. Maybe 45 minutes or an hour. At that point there was nothing we could do but wait. We called again after an hour and 15 minutes had past and were told how this was our own fault for giving them the wrong day/time and that they were too busy so it would be another 1/2 hour. We were finally picked up 2 1/2 hours after our first call. Their van did not come by for pick ups the entire time we were waiting. The driver was extremely pleasant and told us what a quiet night it had been! I have no idea what the real story was but I would not use them again!
- Official Description (provided by the hotel):
- This modern upscale boutique Hotel offers an unsurpassed combination of suburban comforts & neighborhood charm at an exceptional value. The Hotel's convenient location off of I-294 is 15 minutes from O’Hare International Airport and 30 minutes from Downtown Chicago. Whether its business or relaxation that brings you to Illinois, the BEST WESTERN PLUS Glenview Chicagoland Inn & Suites always offers great service and an exceptional experience! ... more less
- Reservation Options:
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- Also Known As:
- Fairfield Inn Chicago Glenview Hotel Glenview
- Fairfield Inn Glenview
- Fairfield Glenview
- Glenview Fairfield Inn