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“Accomodations as expected” 3 of 5 stars
Review of BEST WESTERN PLUS Glenview-Chicagoland Inn & Suites

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BEST WESTERN PLUS Glenview-Chicagoland Inn & Suites
2.5 of 5 Hotel   |   4514 West Lake Avenue, Glenview, IL 60026-1447 (Formerly Fairfield Inn Chicago Glenview)   |  
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Ranked #1 of 7 Hotels in Glenview
Boston, United States
1 review
“Accomodations as expected”
3 of 5 stars Reviewed 5 days ago NEW

The area was nice and close to where we needed to go. Very clean but the customer service experience was less than stellar! Beds were a little firmer than we preferred but the value was O.K. If they could retrain their staff at the desk and were more friendly it would have been a better experience for us!

  • Stayed September 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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42 reviews from our community

Traveler rating
    25
    11
    4
    2
    0
See reviews for
16
5
5
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Any
English first
Redmond WA, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Clean and comfy ... consistent with Glenview standards. Close to two good restaurants. Friendly and competent staff. The included breakfast is great. Pool was under construction. Easy access from O'Hare Airport and close to everything I wanted to visit. Plenty of free and close-in parking.Safe neighborhood.

  • Stayed September 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN PLUS Glenview-Chicagoland Inn & Suites, responded to this review, 5 days ago
Hey there Lawrence!

Thank you so much for taking time to review your recent stay at the Best Western Plus Glenview-Chicagoland Inn & Suites. Your business is very important to us and we value your feedback. We hope you will come back and see us again the next time you travel to the Chicagoland area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wildwood, United States
1 review
5 of 5 stars Reviewed 1 week ago

I commute from St. Louis to Chicago every week and its worth the drive time to stay at this hotel and drive into Lincoln Park. Management and staff are very pleasant and accommodating and the rooms are very clean. Excellent find!

  • Stayed September 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN PLUS Glenview-Chicagoland Inn & Suites, responded to this review, 5 days ago
Hi Keith!

Thank you so much for your great review of the Best Western Plus Glenview-Chicagoland Inn & Suites. We appreciate you taking the time to comment on our hotel and hope to keep seeing you every week at our hotel!
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1 review
5 of 5 stars Reviewed 2 weeks ago

Reasonable price, spacious suite for 5 guest, clean, comfortable pillows and beds, large cabinets to put stuff. Located near Target, TGIF, Korean restaurant. Will likely return when I'm in the Chicago area.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN PLUS Glenview-Chicagoland Inn & Suites, responded to this review, 1 week ago
Hello Zamiral2014!

We are truly glad you enjoyed your stay at the Best Western Plus Glenview - Chicagoland Inn & Suites. Thank you very much for the good review of our newly opened property. We hope to see you again the next time you're in the Glenview area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, United States
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed Labor Day weekend. An understandably busy weekend. But at Saturday morning breakfast they ran out of eggs. Ran out. How? They serve them every morning. How do you not have enough for a busy weekend? SMH.

Aside from the breakfast, service was average, the front desk person didn't know anything about the Best Western Rewards program. The Cleanliness was OK. Most everything was tidy but our bathroom floor wasn't cleaned once and it was clearly dirty.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN PLUS Glenview-Chicagoland Inn & Suites, responded to this review, 1 week ago
Erik K,

Thank you for your recent review of the Best Western Glenview! I am sorry to hear that your stay did not live up to expectations. We pride ourselves on our customer service & hold guest safety in the highest regard. We apologize for the issues that you encountered. We sincerely hope that you will give us another try if you ever return to the Glenview area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Here is my review of the Best Western Chicagoland...

1st off let me say that when you go in this place and see your rooms, you are in for a treat!!! This place has really been redone well and you can tell by looking at it that money has been put into it.

Check In and Check Out was prompt and easy to do.

Rooms: The rooms in this hotel are just amazing! Great bed, new TV, clean bathrooms and air conditioning that works terrific. There is even a fridge which comes in handy with a family. Everything you want. I have been to business areas in 5 stars that don't look like this one. Check it out on the 2nd Floor.

Parking: They offer free parking. This is what you want in Chicago.

Location: This hotel automatically loses a star because of its location. It is not the owners fault. It is the Chicago environments fault :). You are a decent 10 minute drive to the subway train station and about 30-40 minute drive to downtown. If you are from the area, this might be fine. If you are a tourist, not good at all.

Shuttle? When we called the hotel, they said they had a free shuttle that went from the hotel to the Subway. This is where it got confusing. We were told on Friday night that a shuttle would be around on Saturday by the GUY. When we came down Saturday morning, the GIRL told us the shuttle only goes on weekends. In the end when 2 hotel people tell you 2 different things, it becomes confusing. If this happens, drive to Cumberland Subway station, park for $5 and take the Subway.

Staff: I tell my girlfriend all the time that guys know more than girls then she slaps me. In this case the guy Friday night told us where to eat, about the shuttle and how to get places. The girl did not know anything. In fact we asked the girl where the shuttle usually goes, she had no idea. I should have asked if the shuttle went to the moon.

Pool: When we were there, the pool wasn't opened. This can easily be fixed by opening it.

Overall this hotel is great. It loses 1 star for location and 1 for personal experiences which can easily be fixed. I know I give the girl a hard time but she will learn as works. If you want tourist attractions, this is not for you. If you want anything else, this is for you.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN PLUS Glenview-Chicagoland Inn & Suites, responded to this review, 2 weeks ago
Wayner76,

Thank you for taking the time to review the Best Western in Glenview. We truly value the opinions of our customers and providing our hotel guests with the best possible hospitality has always been our mission. We have addressed the miscommunication about the shuttle and spoke with our employees. This is a brand new service that we are beginning to provide and we apologize for the mix-up. As for the location, Chicagoland stretches out into multiple counties close to the Wisconsin border and even Indiana. So when booking a room, it is very important to choose a hotel near downtown if that is your priority. We truly hope that you will give us another opportunity to improve your stay if you ever return to our area.
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Glenview, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Condition of hotel and room were very good. Staff helpful and friendly. Did not use the breakfast. Good location near interstates. Excellent breakfast restaurant very nearby, Elly's Pancake House. TGI Fridays right across the street.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN PLUS Glenview-Chicagoland Inn & Suites, responded to this review, 3 weeks ago
Steve,

We are happy to hear that we were able to meet your expectations while staying at the Best Western Plus Glenview - Chicagoland Inn & Suites. Thank you very much for the good review of our newly opened hotel. Hope to see you again if you travel to the Chicagoland Northwest Suburbs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Glenview-Chicagoland Inn & Suites

Address: 4514 West Lake Avenue, Glenview, IL 60026-1447 (Formerly Fairfield Inn Chicago Glenview)
Phone Number:
Location: United States > Illinois > Glenview
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Glenview
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Glenview-Chicagoland Inn & Suites 2.5*
Official Description (provided by the hotel):
This modern upscale boutique Hotel offers an unsurpassed combination of suburban comforts & neighborhood charm at an exceptional value. The Hotel's convenient location off of I-294 is 15 minutes from O’Hare International Airport and 30 minutes from Downtown Chicago. Whether its business or relaxation that brings you to Illinois, the BEST WESTERN PLUS Glenview Chicagoland Inn & Suites always offers great service and an exceptional experience! ... more   less 
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Also Known As:
Fairfield Inn Chicago Glenview Hotel Glenview
Fairfield Inn Glenview
Fairfield Glenview
Glenview Fairfield Inn

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