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“Wonderful five night stay... friendly staff and great bed, clean room” 5 of 5 stars
Review of Crowne Plaza Lombard Downers Grove

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Crowne Plaza Lombard Downers Grove
3.5 of 5 Hotel   |   1250 Roosevelt Road, Glen Ellyn, IL 60137   |  
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Ranked #2 of 5 Hotels in Glen Ellyn
Yuba City, CA, USA
Top Contributor
52 reviews 52 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
“Wonderful five night stay... friendly staff and great bed, clean room”
5 of 5 stars Reviewed October 13, 2011

We were greeted by the friendly staff and a very clean hotel. The bed was great and the room was extra clean for a hotel room. My wife wipes all surfaces down with Chlorox wipes before we put away a thing and it came up clean... most unusual. We have bad allergies so clean is important to us.
The large indoor pool was wonderful for swimming laps and it too was clean. The exerecise room was again clean and the equipment all worked. Each floor had a special machine that made filtered water for drinking so one did not have to buy bottled water, we just refilled our empty bottles... very handy.
The rooms are quiet and the wi fi works well, although you get dropped about every hour.

  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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171 reviews from our community

Traveler rating
    90
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Any
English first
CHICAGO, ILLINOIS
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
Reviews in 34 cities Reviews in 34 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 30, 2011

Very beautifully redesigned place. Great restaurant and large rooms. Clean and pleasant. I love the soft tones of the walls, flat screen TVs, free Internet. They did a GREAT job with this remodel. All the staff I encountered were excellent.

Soundproofing is still needed, though. There's a sign up in the lobby requesting you not to slam doors... but even just shutting doors echo through the hall. The doors on the stairwells can be heard throughout the hallway.

There is a Quiet Zone floor. I'm a bit confused because a large group was booked up there. I stay at Crowne Plazas all the time and usually those floors are to be free of "marching bands, weddings, circus animals, etc" (quote from the Quiet Zone sign).

Overall a top notch place. If they could work on the soundproofing, it would be the best in the Western burbs...

Room Tip: Steer clear of the stairwell!
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  • Stayed September 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpgel, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review, October 13, 2011
Thank you for taking the time to post a review, Please know that when you return we would love to decide the "perfect" location in the hotel and make that your room of choice when you travel to our area. If we know where our guests prefer to be we can make notations in their profiles and whenever possible preblock the reservations to get our guests where they like to be. We have some that like to be up front by the elevator some like the inside halls, some like outside walls, back of the building etc. We strive to get everyone where they would like to be so please feel free to get in touch and we can make that happen for you on your next visit and each time after.
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Chicago, IL
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 23, 2011

My teenaged son and I were in Glen Ellyn for a weekend tournament and instead of driving the 45 minutes back to our home on the North Shore eight times during the course of the weekend, decided to stay put in Glen Ellyn. I researched several hotels and decided the Crowne Plaza sounded the best. It really was. Very modern styling but not "cold". Very comfortable rooms nicely decorated with almost any amenity needed. Great service and very helpful staff. Didn't end up using the pool or fitness room but it was nice to know they were there. Overall a relaxing excellent stay.

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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cpgel, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review, September 28, 2011
Thanks you for the great review, Hopefully the next time your back to our area you will get to try the pool out. I think the pool is just beautiful. It is wonderful for a winter weekend getaway and we will certainly be offering weekend packages throughout the winter months.
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Maryland
Top Contributor
56 reviews 56 reviews
9 hotel reviews
Reviews in 33 cities Reviews in 33 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 19, 2011

My wife and son and myself stayed here at the Crowne Plaza Glen Ellyn in August 2011 for 6 full days. First time to Illinois visiting family. Looking forward to site see in Chicago also. Drivning down Roosevelt Rd we drove right past the hotel. Small sign and the outside is very plain. But, once inside you are in for a surprise!!!!! Very clean and very spacious! Staff is very friendly and professional. Before our visit I contacted the General Manager Kim. I wanted to do something special for my wife for a belated b-day present. Kim was very helpful in planning this out. A bottle of champagne and very nice sized chocolate covered strawberries and also ballons!!! Not only was my wife surprised so was I!!! The room was very nice and the shower was awesome! Marble shower with 2 overhead shower heads. The indoor pool was great! I didn't take pictures but I wish I did. Very clean and big area. The pool is 9ft deep. That is rare to find in a hotel. Also, everyday Monday through Friday between like 5 pm and 7pm the have complementarybeer and wine and some sort of snack. That was so cool! Ordered breakfast for room service a few times. Great food, nice sized portions and professional staff delivering.
To sum it all up. We would and will definitely stay here again! You should stay here if you are going to be in the area!!!!!

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpgel, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review, September 22, 2011
I am so glad to hear that everyone enjoyed their stay with us. I am glad that the suite worked for your family and that your wife loved her bithday surprise. I love talking to our guests and helping to make their time with use perfect. Hopefully I will get to assist you again the next time your coming to our area.
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Orchard Park, New York
Top Contributor
99 reviews 99 reviews
29 hotel reviews
Reviews in 44 cities Reviews in 44 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 13, 2011

Great place to stay in the Glen Ellyn area, and their prices are suprisingly affordable for what they offer here. Although there have been times the room accomodations did not match what we reserved, corrections were quickly made. Our keys stopped working during our stay as well, but this was also corrected easily for us.The hotel is modern and decently clean, quiet and has great furnishings. The pool is really fabulous. Rooms only accomodate 4, so if you have a larger family like ours you may need to book 2. Cute bar/restaurant there too, good appetizers. We have stayed numerous times at this hotel on visits from NY as we have family in the area.

Stayed July 2011, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpgel, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review, September 16, 2011
Thank you for choosing to stay with us, we really appreciate you taking the time to post a review and for sharing your feedback with other travelers looking to visit the Glen Ellyn area. We hope to see you again soon.
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Indianapolis, Indiana
1 review
5 of 5 stars Reviewed September 8, 2011

We did not find the exterior of the hotel inviting so drove around looking for other places to stay. Came back and checked in .... WE WERE THRILLED with the interior and the wonderful staff. They even put us in the Quiet Zone when I explained that I am a light sleeper. We can't wait to go back. Totally loved the desk staff and the cozy room.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpgel, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review, September 9, 2011
I am so glad you came and decided to give us a try. We love our hotel and enjoy sharing its beauty with our guests. The staff is wonderful and as a smaller boutique hotel we feel like everyone that comes to stay with us is part of the family. We hope to see you again soon.
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Chicago, Illinois
1 review
5 of 5 stars Reviewed September 5, 2011

It is a very nice property, tastefully done, and the staff was incredibly responsive. First, I had to call to find out why the a/c wasn't working well. Second, I could not get the phone to disconnect. While I was still on the phone, trying to see if the operator could help me make the phone shut off but also send the engineer to fix the a/c, someone was at the door to help me with the phone. Yeah, that's right, within less than a minute. I wanted to leave the hotel and insisted the engineer come to my room within five minutes. Yup, he got there and explained they'd had a power outage in the morning and by the time I got back to the hotel, it would be as cold as I wanted it to be. And it was! The room was very clean and the mattress seemed to be new. If you need to be in that area of the Chicago suburbs, I think it is a good location -- near highways, stores, restaurants -- and the staff was the most responsive I've come across in a long time.

  • Stayed September 2011, traveled solo
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpgel, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review, September 9, 2011
Thank you for the great review, I apologize for the initial "troubles" but I am so glad that we were able to make your stay enjoyable and we certainly look forward to having you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Lombard Downers Grove

Address: 1250 Roosevelt Road, Glen Ellyn, IL 60137
Phone Number:
Location: United States > Illinois > DuPage County > Glen Ellyn
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #2 of 5 Hotels in Glen Ellyn
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Lombard Downers Grove 3.5*
Official Description (provided by the hotel):
Our Green hotel in Glen Ellyn Offers Service and Comfort Located just off I-355 and near Chicago, the newly renovated Crowne Plaza Lombard Downers Grove is the ideal hotel for both business and leisure travelers. With seven high-tech meeting rooms and convenient access to regional and Chicago's attractions, our hotel in Glen Ellyn is the Place to Meet. Just minutes from our Glen Ellyn hotel's location you'll find corporate headquarters, including McDonald's corporate offices, just three miles away. Sara Lee, Accenture and Aramark are each within five miles of our hotel in Glen Ellyn. You can leave the driving to us and use our complimentary shuttle to area companies and attractions within six miles. While lodging in our Glen Ellyn hotel leisure guests can easily visit area attractions that include the Morton Arboretum, Yorktown Center and Oakbrook Mall. You can fully relax in rooms that feature 32' LCD TVs, Roomlinx Entertainment and high-speed Internet access. Our Glen Ellyn hotel has made a commitment to the environment with recycling programs and low E glass windows. Our restaurant, Glen Prairie Fine Food & Drink, also supports sustainable farming practices by using natural ingredients. From the natural colors and textures to our environmentally friendly programs, the newly renovated Crowne Plaza Lombard Downers Grove hotel offers guests great accommodations with a commitment to living green. ... more   less 
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Also Known As:
Crowne Plaza Glen Ellyn Lombard Hotel Glen Ellyn

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