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“Great choice at great price!” 5 of 5 stars
Review of Crowne Plaza Lombard Downers Grove

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Crowne Plaza Lombard Downers Grove
3.5 of 5 Hotel   |   1250 Roosevelt Road, Glen Ellyn, IL 60137   |  
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Ranked #2 of 5 Hotels in Glen Ellyn
Orchard Park, New York
Top Contributor
100 reviews 100 reviews
29 hotel reviews
Reviews in 44 cities Reviews in 44 cities
26 helpful votes 26 helpful votes
“Great choice at great price!”
5 of 5 stars Reviewed September 13, 2011

Great place to stay in the Glen Ellyn area, and their prices are suprisingly affordable for what they offer here. Although there have been times the room accomodations did not match what we reserved, corrections were quickly made. Our keys stopped working during our stay as well, but this was also corrected easily for us.The hotel is modern and decently clean, quiet and has great furnishings. The pool is really fabulous. Rooms only accomodate 4, so if you have a larger family like ours you may need to book 2. Cute bar/restaurant there too, good appetizers. We have stayed numerous times at this hotel on visits from NY as we have family in the area.

Stayed July 2011, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpgel, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review, September 16, 2011
Thank you for choosing to stay with us, we really appreciate you taking the time to post a review and for sharing your feedback with other travelers looking to visit the Glen Ellyn area. We hope to see you again soon.
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173 reviews from our community

Traveler rating
    91
    56
    11
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    6
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Any
English first
Indianapolis, Indiana
1 review
5 of 5 stars Reviewed September 8, 2011

We did not find the exterior of the hotel inviting so drove around looking for other places to stay. Came back and checked in .... WE WERE THRILLED with the interior and the wonderful staff. They even put us in the Quiet Zone when I explained that I am a light sleeper. We can't wait to go back. Totally loved the desk staff and the cozy room.

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpgel, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review, September 9, 2011
I am so glad you came and decided to give us a try. We love our hotel and enjoy sharing its beauty with our guests. The staff is wonderful and as a smaller boutique hotel we feel like everyone that comes to stay with us is part of the family. We hope to see you again soon.
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Chicago, Illinois
1 review
5 of 5 stars Reviewed September 5, 2011

It is a very nice property, tastefully done, and the staff was incredibly responsive. First, I had to call to find out why the a/c wasn't working well. Second, I could not get the phone to disconnect. While I was still on the phone, trying to see if the operator could help me make the phone shut off but also send the engineer to fix the a/c, someone was at the door to help me with the phone. Yeah, that's right, within less than a minute. I wanted to leave the hotel and insisted the engineer come to my room within five minutes. Yup, he got there and explained they'd had a power outage in the morning and by the time I got back to the hotel, it would be as cold as I wanted it to be. And it was! The room was very clean and the mattress seemed to be new. If you need to be in that area of the Chicago suburbs, I think it is a good location -- near highways, stores, restaurants -- and the staff was the most responsive I've come across in a long time.

  • Stayed September 2011, traveled solo
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpgel, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review, September 9, 2011
Thank you for the great review, I apologize for the initial "troubles" but I am so glad that we were able to make your stay enjoyable and we certainly look forward to having you back.
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Upper Arlington, Ohio
Top Contributor
82 reviews 82 reviews
40 hotel reviews
Reviews in 46 cities Reviews in 46 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 26, 2011

This is a very nice mid-priced hotel in a convenient location. This was formerly a Holiday Inn but was completely rebuilt a couple of years ago and reopened as a Crowne Plaza. Nice rooms, very clean, free Internet and friendly service. Be sure to say "hi" to Luz or Rosa if they are working when you check in.

  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpgel, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review, August 28, 2011
I'm glad you have enjoyed our beautiful rebuilding, I will be sure to share your kindness with Luz and Rosa. Thank you for taking the time to post a review.
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Denver, Colorado
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 22, 2011

i was just on the sight getting ready to plan another trip,and i read the review for rose,the last 2 times i was there i never experienced anything like another person complained about. everybody i delt with was always very nice even got some free breakfast tickets.
try this place for yourself dont listen to a person who sounds mad at life. this is the only hotel chain i stay at and i travel 25-30 times a year.

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpgel, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review, August 23, 2011
Good morning Tim - Thank you for taking the time to post a review, we appreciate having you stay with us and look forward to a return trip.
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Schaumburg, Illinois
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 20, 2011

Bascially I checked in and Rose Garcia the so called "Unexperienced Secretary was very rude at check in rude to other staff as well she asked me for a $500 cash deposit the des
was very messy her grooming wasnt great shes very unprofessional not classy had the desk a mess! wanted a king she gave me a double shes horrible!

  • Stayed August 2011, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, ihg care at Crowne Plaza Lombard Downers Grove, responded to this review, August 22, 2011
Dear Sharonl L,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience. IHGCare^bj
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Top Contributor
105 reviews 105 reviews
52 hotel reviews
Reviews in 46 cities Reviews in 46 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed August 13, 2011 via mobile

I stayed for business and found it to be Bright clean and in a good location. They have a hotel restaurant which is convenient too and manager reception with free drinks from 530 to 7pm. Rooms were nice but I found the hall ways noisy and could hear every time a door closed or even if people were talking softly.

  • Stayed August 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpgel, General Manager at Crowne Plaza Lombard Downers Grove, responded to this review, August 23, 2011
We appreciate your staying with us, I hope that next time your in the area you will choose the Crowne Plaza again. We have a "Quiet Zone" set aside on one of our floors. Please let me know your coming back and I can set aside a room for you there.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Lombard Downers Grove

Address: 1250 Roosevelt Road, Glen Ellyn, IL 60137
Phone Number:
Location: United States > Illinois > DuPage County > Glen Ellyn
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #2 of 5 Hotels in Glen Ellyn
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Lombard Downers Grove 3.5*
Official Description (provided by the hotel):
Our Green hotel in Glen Ellyn Offers Service and Comfort Located just off I-355 and near Chicago, the newly renovated Crowne Plaza Lombard Downers Grove is the ideal hotel for both business and leisure travelers. With seven high-tech meeting rooms and convenient access to regional and Chicago's attractions, our hotel in Glen Ellyn is the Place to Meet. Just minutes from our Glen Ellyn hotel's location you'll find corporate headquarters, including McDonald's corporate offices, just three miles away. Sara Lee, Accenture and Aramark are each within five miles of our hotel in Glen Ellyn. You can leave the driving to us and use our complimentary shuttle to area companies and attractions within six miles. While lodging in our Glen Ellyn hotel leisure guests can easily visit area attractions that include the Morton Arboretum, Yorktown Center and Oakbrook Mall. You can fully relax in rooms that feature 32' LCD TVs, Roomlinx Entertainment and high-speed Internet access. Our Glen Ellyn hotel has made a commitment to the environment with recycling programs and low E glass windows. Our restaurant, Glen Prairie Fine Food & Drink, also supports sustainable farming practices by using natural ingredients. From the natural colors and textures to our environmentally friendly programs, the newly renovated Crowne Plaza Lombard Downers Grove hotel offers guests great accommodations with a commitment to living green. ... more   less 
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Also Known As:
Crowne Plaza Glen Ellyn Lombard Hotel Glen Ellyn

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