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“Beyond all reasonable expectations - will return to this hotel” 5 of 5 stars
Review of Crowne Plaza Lombard Downers Grove

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Crowne Plaza Lombard Downers Grove
3.5 of 5 Hotel   |   1250 Roosevelt Road, Glen Ellyn, IL 60137   |  
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Ranked #2 of 4 Hotels in Glen Ellyn
Certificate of Excellence
Brisbane, Australia
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Beyond all reasonable expectations - will return to this hotel”
5 of 5 stars Reviewed March 24, 2011

I was in Chicago for a week including a week-end and needed a hotel that was central to my appointments but also convenient to the airport and whatever I decided to do over the week-end. I found this Crowne Plaza on the Priority Club site and after checking the reviews on Tripadvisor I booked in and was pleasantly surprised at how good it was.

I travel a lot for work so am a bit jaded with hotels generally, this one is different. I was made feel welcome from the moment I approached the Reception Desk. Luz and Rose are superstars and do a great job of managing first impressions. My room was spacious, clean and quiet. The guest reception in the lobby Mon - Thur is a great way to meet the staff and other weary travelers over a pre-dinner drink.

The real gem is their Glen Prarie Restaurant which would be a success even if it were not attached to the hotel which cannot be said for many hotel restaurants. The food is great, the prices are reasonable and the staff are great.

This is a very well run hotel, you can tell because everyone you deal with on staff is on the ball and very customer focused. If you find yourself in Chicago’s south or west this is a great option but you do need a car.

  • Stayed March 2011, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Terryl-55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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232 reviews from our community

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Chicago
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed December 20, 2010

The staff was great and attentive. Hotel looks nothing on the inside what you would think from looking at it from the outside. The hotel does offer a shuttle but there is not much to eat near by. You will need a car or to take the shuttle. You are minutes from the highway, Yorktown Mall, and Oakbrook mall. My only complaint would be for such a small hotel, the elevator is extremely slow.

Stayed December 2010, traveled as a couple
Helpful?
Thank Meems07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Charles, Illinois, USA
1 review
5 of 5 stars Reviewed December 13, 2010

Fantastic staff and very attentive to needs. The best sleep I personally had for months...I thought I would be up all night the night before our wedding, but I slept so well in the comfy bed and enjoyed a very relaxing soak in the bathtub before getting ready in the morning! Thank you for taking care of all of our guests and of us! We had a wonderful stay and we will be back.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SarahODonnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed November 24, 2010

Clean, but dreary and the attempts at refurbishing are poor. Walls are paper-thin. You must have a car to stay here; there are no restaurants near the hotel. Meeting rooms are nice and the food at the meetings was good. Would not stay here again.

  • Stayed October 2010, traveled on business
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank gail214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cpgel, Manager at Crowne Plaza Lombard Downers Grove, responded to this review, November 29, 2010
Thank you for your review. We appreciate all of our guest’s feedback. I am so glad that you enjoyed your meeting and the food and beverage ordered for the meeting. The chef that prepares the food for meetings and banquets is also the Executive Chef for Glen Prairie Local Flavor, our award winning restaurant so whether you dine in a meeting, a banquet, the restaurant or even with Room service you will enjoy the highest of quality. The Crowne Plaza Glen Ellyn Lombard is very excited to maintain the highest of quality in all areas of the hotel and it has been our intention since opening to give our guests a superior traveling experience, spectacular guestrooms, excellent meeting experiences and award winning food and beverage so please feel free to contact the hotel to chat if you would like to discuss your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
princeton
Level Contributor
3 reviews
5 of 5 stars Reviewed September 27, 2010

Our daughter arrived several hours before my wife and I. The staff was very accomodating and made sure she got into the room safely. Room was very clean, large and also had two hide away beds for those with children. Room service was timely and above average. Usually stay downtown, nice surprise if you have to stay in the 'burbs. P.S. We use a TomTom gps and it turned us the wrong way off of 355. Make sure you turn towards downtown.

  • Stayed September 2010, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank papa32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
224 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 stars Reviewed September 23, 2010

This was a nice hotel...although anything would have been nice after our ordeal with Hotels.com that evening. We had lost power and decided after a very long hot day to cool off, find a deal and spend the night at a hotel. We booked a hotel off Hotels.com that turned out to be a very dirty, seedy, dangerous flop house and after many hours finally got them to book us here. It was nice, clean and loved the pool. The breakfast at the hotel restaurant was pricey but delicious. Very pleased.

Stayed August 2010, traveled with family
Helpful?
Thank Vilynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Severn, Maryland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 29, 2010

The room was nice, but you have to pay for internet, and there is no breakfast provided. When I asked about local restaurants I was told that there was a restaurant at the hotel, and I dont' have to go anywhere else. I asked about a Catholic church, and was told that there were some in the area.

  • Stayed August 2010, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank lilwarrior2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Lombard Downers Grove

Address: 1250 Roosevelt Road, Glen Ellyn, IL 60137
Phone Number:
Location: United States > Illinois > DuPage County > Glen Ellyn
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #2 of 4 Hotels in Glen Ellyn
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Crowne Plaza Lombard Downers Grove 3.5*
Number of rooms: 119
Official Description (provided by the hotel):
Our Green hotel in Glen Ellyn Offers Service and Comfort Located just off I-355 and near Chicago, the newly renovated Crowne Plaza Lombard Downers Grove is the ideal hotel for both business and leisure travelers. With seven high-tech meeting rooms and convenient access to regional and Chicago's attractions, our hotel in Glen Ellyn is the Place to Meet. Just minutes from our Glen Ellyn hotel's location you'll find corporate headquarters, including McDonald's corporate offices, just three miles away. Sara Lee, Accenture and Aramark are each within five miles of our hotel in Glen Ellyn. You can leave the driving to us and use our complimentary shuttle to area companies and attractions within six miles. While lodging in our Glen Ellyn hotel leisure guests can easily visit area attractions that include the Morton Arboretum, Yorktown Center and Oakbrook Mall. You can fully relax in rooms that feature 32' LCD TVs, Roomlinx Entertainment and high-speed Internet access. Our Glen Ellyn hotel has made a commitment to the environment with recycling programs and low E glass windows. Our restaurant, Glen Prairie Fine Food & Drink, also supports sustainable farming practices by using natural ingredients. From the natural colors and textures to our environmentally friendly programs, the newly renovated Crowne Plaza Lombard Downers Grove hotel offers guests great accommodations with a commitment to living green. ... more   less 
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Also Known As:
Crowne Plaza Glen Ellyn Lombard Hotel Glen Ellyn

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