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Hampton Inn & Suites St. Louis-Edwardsville: Traveler Reviews

2.5 of 5
5723 Heritage Crossing Drive, Glen Carbon, IL 62034
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Hampton Inn & Suites St. Louis-Edwardsville
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38 reviews from our community

    Trip type
Traveler rating
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    15
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Date Rating
1 review
1 helpful vote 1 helpful vote
“Beware is right!!”
2 of 5 stars Reviewed November 1, 2012 via mobile

Just like the previous post, the night I was a guest here 2 vehicles were broken into, one being mine. Completely destroyed the drivers side door trying to get in. When failed, they busted out the rear window. All this happened 5 parking spots down from the front lobby entrance under a light! We didn't receive any acknowledgment of this from management. An apology would have been nice. This hotel has a serious problem and I hope they fix it before they lose more customers or someone gets hurt! 4 vehicles in 2 different incidents in less than 2 months is a problem!!!

  • Stayed October 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Percherons22 about Hampton Inn & Suites St. Louis-Edwardsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonGC, General Manager at Hampton Inn & Suites St. Louis-Edwardsville, responded to this review
November 5, 2012
Thank you for taking the time to post your feedback. We regret the unfortunate experience you had while staying here. A follow up message was left at the telephone number on file for the registered guest in the involved room but no one has returned my call.

We are deeply troubled by these incidents and have met with the Glen Carbon Chief of Police to discuss current events. As we have said before, the parking lot is well lit and frequently patrolled by local police and hotel staff. We strive to provide a safe and secure place for our guests and take all necessary and appropriate steps to ensure that we manage the variables we can control.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Collinsville, Illinois
2 reviews
2 helpful votes 2 helpful votes
“Travelers beware”
3 of 5 stars Reviewed October 17, 2012

Recently stayed at this location. Two vehichles were broken into, one of them being mine.
There are NO security cameras on the premises. According to a reliable source, this happens at this location every few months. The lock on the driver's door was removed, and since this is a mobility conversion van, the television was taken. The other vehichle was a Nissan truck with a camper shell. Broke out the driver's side window. Without security cameras, the police have nothing to go on. Police swiped for finger prints, but unfortunately, were not able to capture any.
While this hotel is an okay place to stay, due to the fact that there are no security cameras, and according to the hotel manager, they cannot afford to have cameras installed, doesn't feel they are necessary, I will no longer be staying at this location. Yes, this could have happened anywhere, however, I strongly feel if security cameras were in place, the police would have something to assist them in trying to catch these thieves. I stayed at this location for 7 nights, and was not offered anything in compensation. NOT that I was expecting anything, I do know that the owners of the nissan truck, were not charged for their one night stay. 10/13/2012

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask robbed10122012 about Hampton Inn & Suites St. Louis-Edwardsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonGC, General Manager at Hampton Inn & Suites St. Louis-Edwardsville, responded to this review
October 19, 2012
Thank you for taking the time to post your feedback. We sincerely regret your unfortunate experience while staying here. As was mentioned in our follow-up, you were misinformed with regards to reoccurring incidents here. Since opening in September 2007 this is the 2nd time we’ve had anything like this has happen. The parking lot is well lit and frequently patrolled by local police. We strive to provide a safe and secure place for our guests and take all necessary and appropriate steps to ensure that we manage the variables we can control.
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uk
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great place to stay”
5 of 5 stars Reviewed September 9, 2012

Friendly and helpful staff, great room good breakfast, would stay again and reccommend to anyone
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sandra-lynne S about Hampton Inn & Suites St. Louis-Edwardsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Top Contributor
66 reviews 66 reviews
48 hotel reviews
Reviews in 48 cities Reviews in 48 cities
36 helpful votes 36 helpful votes
“Nice hotel, just an okay location”
4 of 5 stars Reviewed September 8, 2012

I do business near this area, and thought I would try this hotel out since I had not stayed here before and the Doubletree I normally stay at was sold out. The property seems somewhat new, and it was very clean. The furniture did not seem as updated as most of the Hampton's I stay at, but that's not really a big deal. It is kind of in an odd location as it's about 5 miles away from the restaurants in the area. I got to breakfast a little late, close to 10am and there wasn't much left which was a little disappointing. Overall, the hotel was okay, but for a lower price and nicer, more updated rooms, I would stay at the Doubletree five miles down the road.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask mauionmymind08 about Hampton Inn & Suites St. Louis-Edwardsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Clean, new, convenient location”
5 of 5 stars Reviewed June 5, 2012 via mobile

We have stayed here a number of times. Always clean & quiet. New hotel, good exercise room & pool. Less than 1/4 mile from hwy 270. Decent breakfast, competent staff.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask flyovermom about Hampton Inn & Suites St. Louis-Edwardsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
 
 
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Additional Information about Hampton Inn & Suites St. Louis-Edwardsville

Also Known As:
Hampton Inn & Suites St. Louis-Edwardsville Hotel
Hampton Inn & Suites St. Louis-Edwardsville Hotel Glen Carbon
Hampton Inn And Suites St. Louis-Edwardsville
Hampton Inn Glen Carbon
Glen Carbon Hampton Inn
Address: 5723 Heritage Crossing Drive, Glen Carbon, IL 62034
Phone Number:
Region: United States > Illinois > Glen Carbon
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Glen Carbon
Price Range: $$
Hotel Class:2.5 star (2.5*)
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