We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beware is right!!” 2 of 5 stars
Review of Hampton Inn & Suites St. Louis-Edwardsville

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Hampton Inn & Suites St. Louis-Edwardsville to your Saves list
Hampton Inn & Suites St. Louis-Edwardsville
2.5 of 5 Hotel   |   5723 Heritage Crossing Drive, Glen Carbon, IL 62034   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Get 10% off
Ranked #1 of 1 Hotels in Glen Carbon
1 review
3 helpful votes 3 helpful votes
“Beware is right!!”
2 of 5 stars Reviewed November 1, 2012 via mobile

Just like the previous post, the night I was a guest here 2 vehicles were broken into, one being mine. Completely destroyed the drivers side door trying to get in. When failed, they busted out the rear window. All this happened 5 parking spots down from the front lobby entrance under a light! We didn't receive any acknowledgment of this from management. An apology would have been nice. This hotel has a serious problem and I hope they fix it before they lose more customers or someone gets hurt! 4 vehicles in 2 different incidents in less than 2 months is a problem!!!

  • Stayed October 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonGC, General Manager at Hampton Inn & Suites St. Louis-Edwardsville, responded to this review, November 5, 2012
Thank you for taking the time to post your feedback. We regret the unfortunate experience you had while staying here. A follow up message was left at the telephone number on file for the registered guest in the involved room but no one has returned my call.

We are deeply troubled by these incidents and have met with the Glen Carbon Chief of Police to discuss current events. As we have said before, the parking lot is well lit and frequently patrolled by local police and hotel staff. We strive to provide a safe and secure place for our guests and take all necessary and appropriate steps to ensure that we manage the variables we can control.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

133 reviews from our community

Traveler rating
    72
    43
    12
    6
    0
See reviews for
47
21
10
46
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Collinsville, Illinois
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 17, 2012

Recently stayed at this location. Two vehichles were broken into, one of them being mine.
There are NO security cameras on the premises. According to a reliable source, this happens at this location every few months. The lock on the driver's door was removed, and since this is a mobility conversion van, the television was taken. The other vehichle was a Nissan truck with a camper shell. Broke out the driver's side window. Without security cameras, the police have nothing to go on. Police swiped for finger prints, but unfortunately, were not able to capture any.
While this hotel is an okay place to stay, due to the fact that there are no security cameras, and according to the hotel manager, they cannot afford to have cameras installed, doesn't feel they are necessary, I will no longer be staying at this location. Yes, this could have happened anywhere, however, I strongly feel if security cameras were in place, the police would have something to assist them in trying to catch these thieves. I stayed at this location for 7 nights, and was not offered anything in compensation. NOT that I was expecting anything, I do know that the owners of the nissan truck, were not charged for their one night stay. 10/13/2012

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonGC, General Manager at Hampton Inn & Suites St. Louis-Edwardsville, responded to this review, October 19, 2012
Thank you for taking the time to post your feedback. We sincerely regret your unfortunate experience while staying here. As was mentioned in our follow-up, you were misinformed with regards to reoccurring incidents here. Since opening in September 2007 this is the 2nd time we’ve had anything like this has happen. The parking lot is well lit and frequently patrolled by local police. We strive to provide a safe and secure place for our guests and take all necessary and appropriate steps to ensure that we manage the variables we can control.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 9, 2012

Friendly and helpful staff, great room good breakfast, would stay again and reccommend to anyone
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Top Contributor
95 reviews 95 reviews
70 hotel reviews
Reviews in 67 cities Reviews in 67 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed September 8, 2012

I do business near this area, and thought I would try this hotel out since I had not stayed here before and the Doubletree I normally stay at was sold out. The property seems somewhat new, and it was very clean. The furniture did not seem as updated as most of the Hampton's I stay at, but that's not really a big deal. It is kind of in an odd location as it's about 5 miles away from the restaurants in the area. I got to breakfast a little late, close to 10am and there wasn't much left which was a little disappointing. Overall, the hotel was okay, but for a lower price and nicer, more updated rooms, I would stay at the Doubletree five miles down the road.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 5, 2012 via mobile

We have stayed here a number of times. Always clean & quiet. New hotel, good exercise room & pool. Less than 1/4 mile from hwy 270. Decent breakfast, competent staff.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis, Tennessee
Top Contributor
233 reviews 233 reviews
56 hotel reviews
Reviews in 113 cities Reviews in 113 cities
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed May 8, 2012

This property appears to be very new. Beautiful building inside and out. The King room was very large as well as the bathroom. Carpet and linens all appeared to be new and fresh. The staff was friendly and helpful. The was a large and varied breakfast selection. Quiet property off the highway.

Room Tip: This property is away from the interstate and major highway. None of the rooms are affected by high...
See more room tips
  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 20, 2012

We were in Edwardsville for one night visiting family. We have made previous trips but decided to try some place new. The hotel seems fairly new and was sparkling clean and nicely decorated. We had a king room on the 1st floor. We could hear conversations from neighboring rooms and some little footsteps above. Neither went on too late and didn't really disturb our sleep. What did disturb our sleep were the fire alarms that went off around 4:30 a.m. After 10 sec. or so, they stopped. A few minutes later they went off again and stopped. After the THIRD time I called the front desk. As we suspected it was a malfunction caused by humidity in the pool area when the overnight temps dipped too low. It seems like this is a recurring problem they were aware of. Seems they should take steps to correct it. Since we were basically only there to sleep, being awakened at that hour didn't make us too happy. We checked out the next morning and mentioned it (nicely) to the desk clerk. She was very nice and ended up giving us a gift certificate to cover 1 night to be used on our next visit. She also offered to comp that night but we opted to use it for another visit. All in all, a very nice stay!

Room Tip: Choose an upper floor - they might be quieter.
See more room tips
  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hampton Inn & Suites St. Louis-Edwardsville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn & Suites St. Louis-Edwardsville

Address: 5723 Heritage Crossing Drive, Glen Carbon, IL 62034
Phone Number:
Location: United States > Illinois > Glen Carbon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Glen Carbon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites St. Louis-Edwardsville 2.5*
Number of rooms: 72
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Travelocity, Cheap Tickets, Hilton Hotels, Hotels.com, TripOnline SA, Despegar.com, Odigeo and Tingo so you can book your Hampton Inn & Suites St. Louis-Edwardsville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn & Suites St. Louis-Edwardsville Hotel Glen Carbon
Hampton Inn And Suites St. Louis-Edwardsville
Hampton Inn Glen Carbon
Glen Carbon Hampton Inn

Owners: What's your side of the story?

If you own or manage Hampton Inn & Suites St. Louis-Edwardsville, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.