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“Service, service, service” 5 of 5 stars
Review of The Herrington Inn & Spa

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The Herrington Inn & Spa
4.0 of 5 Hotel   |   15 South River Lane, Geneva, IL 60134   |  
Hotel amenities
Ranked #1 of 3 Hotels in Geneva
Certificate of Excellence 2014
Concord VT
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Service, service, service”
5 of 5 stars Reviewed August 17, 2014

My wife and I were invited to a wedding that was held here. We arrived, parked our car and entered the lobby where we immediately greeted by staff helping with luggage and checking in. We were then taken to our amazing room, comfortable beds, large bathroom, jacuzzi, walk in shower, make up bench and mirror for my wife, plenty of large and rich bath towels, oh and a gas fireplace even though it was a beautiful summer day I almost wanted to turn it on. The wedding ceremony was done in the beautiful area outside by the the patio next to the Fox River that runs by the Inn. Outside drinks and Canapés were served that were delicious and served by a very professional staff. A dinner of a filet mignon and a chicken breast with a Mornay Sauce, roasted asparagus and creamy mashed potatoes, served again by a very professional wait staff. The steak was one of the best steaks I have ever had anywhere. The complimentary breakfast has fresh fruits, yogurt, homemade granola ,assorted pastries, eggs, juices, tea and coffee. I would say this is one of the finest establishments we have been to in a very long time.

Room Tip: The upper floors have an outside veranda.
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
herrington_geneva, Manager at The Herrington Inn & Spa, responded to this review, August 30, 2014
Thank you so much for staying with us and for sharing your comments!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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265 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 17, 2014

Can't say enough good things about this lovely boutique hotel situated right on the fox river in downtown Geneva. Seriously, my wife and I have stayed here four or five times now for different occasions, and no matter what the reason, be it an anniversary, a wedding or just a night out on the town in Geneva, there is something special about this place that makes every stay very memorable. From the fresh cut, fragrant flower arrangements that greet you when you walk in to the lobby, to the super friendly and helpful staff, to the fireplace rooms with soaring ceilings everything lends itself to making each stay unique. Check out the spa too, or if you don't have time, the spa can come to you!! They make it easy to order little mini spa services right to your room like little custom or prearranged milk and honey bath baskets. They have the best in-room mini bars around too! Staying here will create a memory guaranteed. You won't ever be disappointed with an evening at the Herrington. Oh, and just one more thing.... You'll love the milk and cookies!
;) you'll see when you get there. Enjoy!

Stayed August 2014, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
41 reviews 41 reviews
4 hotel reviews
Reviews in 18 cities Reviews in 18 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 16, 2014

The Harrington is located on the Fox River, and is easy to find and within easy walking distance to the shops and some restaurants in Geneva as well. Directly west of the hotel, across the river, is a beautiful little park to enjoy as well.

I was here for a meeting and the facilities were very good; there were two to three dozen of us there. The meals were good and they were able to accommodate requests for allergies and food sensitivities. There is a restaurant on site, though I did not have the opportunity to eat at the restaurant. There are also restaurants nearby since it's by the shopping district in Geneva.

The rooms are very posh. I had a room on the first floor, and had a deck outside the room over the river. The rooms also may have a variety of amenities: gas fireplace, minibar, jacuzzi tub, flat screen television, and bidet. Housekeeping staff visit in the early evening to bring cookies and milk and turn down the bed. I felt like a princess. The staff is incredibly professional and hospitable.

The bar is a bit pricey for my taste, but I don't drink much so it was easy to opt out of that. The only mark against the place keeping it from being a perfect retreat was the bugs. I know nature isn't something that the resort has a lot of control over, but there were these moths everywhere whenever you open the door. Unfortunately, I wasn't able to take advantage of that beautiful view because of it! I would have loved to sit on the deck in the evening and read or just enjoy the river, and I gave it a try a few times to no avail. Had I gone out, I would have been accosted by moths and/or let a bunch of them in my room, which would have may have made for a less than pleasant slumber. I did jump out on the balcony for 1-2 minutes around 7:30 am, when the bug activity was a bit lower, but was really disappointed I couldn't take advantage of the best part of getting such a great room. Hopefully this is simply an early spring thing and it's not an issue at other times of the year--this visit was in early May.

The Harrington is very near the shopping district in Geneva. Just a few blocks away are all kinds of fun little shops to stop in, many if not most locally owned, so that is a nice plus in my book. There are several restaurants around serving all meals if you want to get away from the hotel for a bit. However, this does have the aforementioned restaurant and offers a nice little continental breakfast, which consisted of cereals, cheese, fruit, orange and grapefruit juice, hard boiled eggs, pastries, coffee and tea when I was here. That was an unexpected and pleasant surprise.

Room Tip: I liked my room on the first floor due to the deck, but the second floor may have a nice view too.
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  • Stayed May 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolingbrook
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 12, 2014

The problem with staying at the Herrington is that once you've stayed there it will become your new personal standard for hotels. You are likely to become very dissatisfied with any hotels that provide less than the Herrington definition of quality and customer service. Stay at your own risk! You're going to be spoiled! Fireplace, river view, whirlpool tub, luxury details, and even an umbrella hanging in the closet for your use as you walk the quaint streets of Geneva on drizzly days. We have definitely joined the "guests-for-a-lifetime" club!

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stewart B, Director of Operations at The Herrington Inn & Spa, responded to this review, August 16, 2014
Thank you for your review and feedback.

Our mission at The Herrington Inn & Spa is always to exceed our guest’s expectations. It is wonderful to hear that we lived up to this promise during your stay with us. I will personally ensure that your comments are shared with the team.

We are always very happy to welcome new additions to our guest for life family. Thank you once again, and we look forward to welcoming you back to The Herrington Inn & Spa very soon.

Kindest Regards,
Stewart
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alton, Illinois
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed August 3, 2014

When my spouse goes to Chicago on business I will go with him every time if he stays at the Herrington. It is one great boutique hotel and the best part is the chocolate chips cookies and fresh milk delivered to your room right before bedtime. It is located right on the Fox River; I like to sit outside and read or just relax looking at the scenic beauty. Their spotless spacious rooms are tastefully decorated with a nice whirlpool tub as well as a huge glass shower. I always sleep well when I stay there on their thick, soft, comfy mattress. Their restaurant serves "game type food" (hare, pheasant and duck). Even if you don't eat dinner there, I recommend ordering one of their delicious desserts and taking it back to your room. ( Their crème brulee is a real treat!) The hotel is well situated within walking distance of all the cute little shops in Geneva. Their staff is always helpful and polite. We have stayed here many times and it is always wonderful! When you go to the Herrington you are in for relaxation, elegance and best of all, those yummy cookies!

Room Tip: Ask for a room on the first floor where you can walk out to the river.
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stewart B, Director of Operations at The Herrington Inn & Spa, responded to this review, August 5, 2014
Thank you for your review and feedback.

Our mission at The Herrington Inn & Spa is always to exceed our guest’s expectations. It is wonderful to hear that we continue to live up to this promise during your stays with us. I will personally ensure that your comments are shared with the team, especially the kitchen team.

Thank you once again, and we look forward to welcoming you back to The Herrington Inn & Spa very soon.

Kindest Regards,
Stewart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wichita Kansas
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 28, 2014

Stayed here at least 5 times. As always, staff is wonderful - Attwaters food is beyond compare. Rooms are extraordinary. We chose this hotel because it is our favorite on earth. After a hard winter/spring with health and business issues, my wife and I wanted a 3 day getaway with no stress, no traffic, a room with a view. We just relax here like no other place on earth (and I go lots of places). Herrington Inn never fails to deliver. Stayed on the 3rd floor, overlooking the river. Perfect weather, fantastic suite.
I have 2 minor complaints. Every night staff delivers a Chocolate Chip cookie and bottle of milk when they turn down the bed. My memory is a warm cookie. Pretty fresh. The cookies this trip are hard like crackers, and room temp. Again, minor. How many other places bring a cookie and milk at bedtime. But a little let down.
Second, all the lights in our room seem very dim. Can't see in the closet at night, nor the make up counter mirror. Just seems like the lights could be a bit brighter.

Still, Marble floors, bath tub large enough to swim in. Perfect shower, fireplace, all so perfect we could stay in and melt.

Thanks again for a wonderful trip.

Room Tip: Ask for a river balcony
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stewart B, Director of Operations at The Herrington Inn & Spa, responded to this review, August 5, 2014
Thank you for your review and feedback.
Our mission at The Herrington Inn & Spa is always to exceed our guest’s expectations. It is wonderful to hear that we continue to live up to this promise during your stays with us. I will personally ensure that your comments are shared with the team.

Our cookies continue to be baked fresh in house each evening, I sincerely apologize for the harder consistency on your last visit. Please let me know when you are due to return and I shall ensure we have a special extra melt in your mouth batch for you.

Thank you once again, and we look forward to welcoming you back to The Herrington Inn & Spa very soon.

Kindest Regards,
Stewart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 25, 2014

Geneva is a lovely town with some great shops and restaurants. (Brilliant mexican in town).

2nd time staying in the hotel and still as lovely as years ago. Cold milk and warm cookies in the evening sitting out on the deck over the river. Followed by a cold beer. Really comfy beds you need a step to get up to. The staff drop you to the station or nearby restaurants when you need to head out. Cocoon is a great little store for gifts just up the road on 3rd. Def hope I'll have a chance to get back there.

Room Tip: Overlook the river.
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stewart B, Director of Operations at The Herrington Inn & Spa, responded to this review, August 5, 2014
Thank you for your review and feedback.

Our mission at The Herrington Inn & Spa is always to exceed our guest’s expectations. It is wonderful to hear that we lived up to this promise during your stay with us. I will personally ensure that your comments are shared with the team here at the Inn and also over at Cocoon.

Thank you once again, and we look forward to welcoming you back to The Herrington Inn & Spa very soon.

Kindest Regards,
Stewart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Herrington Inn & Spa

Address: 15 South River Lane, Geneva, IL 60134
Location: United States > Illinois > Geneva
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Geneva
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Herrington Inn & Spa 4*
Number of rooms: 61
Official Description (provided by the hotel):
AAA Four Diamond boutique hotel, spa, and restaurant in the Chicago suburb of Geneva, IL. Voted one of Illinois best spa hotels and located on the waterfront, each room offers a large whirlpool tub, fireplace, and furnished balcony. We are perfect for storybook weddings, corporate meetings, romantic getaways, fine dining, and relaxing in the best day spa in Geneva. Within walking distance to the Metra Train line to Chicago's Loop, and running/biking path. Evening turn down service staff deliver chilled milk and fresh baked cookies to all overnight guests. Each morning guests enjoy a complimentary European-style continental breakfast buffet served in our grand lobby. Also complimentary: wireless internet access and plenty of onsite parking. Just across from the hotel is the Fox River Trail, available year round for waterfront running or biking. Hotel is within walking distance to over 100 shops, galleries, restaurants, and pubs. ... more   less 
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Also Known As:
The Herrington Hotel Geneva
The Herrington Inn And Spa
Herrington Hotel Geneva
Herrington Geneva

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