We travel by here at least 2 times a month on our way to family and it seems nice from the interstate. We stopped at the exit- went to our usual hotel stop (down the road at a major chain) and it was full. It was late, and the desk clerk at the HIE said he would call the Best Western Prairie Inn to see if they had availability and they did. Upon entering the lobby- it seemed nice, out of date furnishings but nice and spacious. Kathy, the desk clerk, was very nice and helpful. Welcomed us and we paid for our room and she gave us directions to drive around the building. Problem # 1. The buildings are not easily distinguished. When it's very late, very dark and it's hard to see if it is building # A, B, C... exit it's very unnerving. Then I saw people who i thought might be owners walking around at midnight, we passed them and waved.. no response. Problem # 2. Seeing people out walking for exercise who work at the property (they went to the building that appeared to have permanent residences in it) and don't acknowledge their guests? Then problem # 3 (we have only been on the property for 10 min.= we get the children out, load our bags on our arms for the quick night, and go to use our hotel room card to get in the "secure" entrance. It doesn't work. In fact- it's falling off the entrance wall. There's obviously no power to it at all as it doesn't light up or do anything. I go back to the car with the bags in tow- (meanwhile the kids, husband are loaded down and it's raining now with no entrance covering) and get my receipt- call the desk (Kathy- who is so nice by the way) She says she will send someone. About 5 min later, the maintenance man? (plain clothed) opens the door, apologizes and says "we have been having problems with them for some time and they aren't working). We get to our room, Problem #4. The room has an odor. the carpet is dirty- ( we wouldn't walk barefoot on it) and the bedskirt is ripped on both beds, hanging by threads.. among other things) Dingy dingy towels.. ugh. I was so over it- i told the kids to fold the spreads back and get in bed (it was nearing midnight). We were awaken at 6 am by the smell of cigarette smoke- someone smoking in the portico by our room outside... and talking loudly. Problem # 5 Then bugs in bathroom (water bugs) on floor. ....I was sick that I had paid $89.99 (AAA rate) PLUS TAXES. I go to ck out- and tell her we had problems and that i literally was sick that i had paid my hard earned money for this room. It was more of a $49.99 sort of room. She says she was sorry- looks to the other gal at the desk, who "gives her a thumbs up" and gives me a TEN DOLLAR DISCOUNT. At this point, i was ready to tell her to keep her 10 dollars!! I told her politely the problems... the bugs (i even took a pic with my cell to show her)... she said she would have to talk to the general mgr?????? who wouldn't be in until tomorrow???? We travel A LOT. And this is really unheard of- the mgr on duty should be able to accomodate guests immediately.
Trust me- i am NOT a complainer. Hotels are not perfect, but this is was ridiculous. Maybe this was just a room that fell short- maybe it was a series of bad things but it is what it is. But how this hotel got the AAA diamond rating is beyond me. It's a hotel that needs some TLC and attention to detail. If you are going to charge that much for a room (the going rate really), then it really should be worth it. We stay at HIE, Drury's, Hamptons.. and the free breakfast, the extras are nice but the CLEAN room is the kicker! They did offer a 10% discount coupon for their restaurant that we passed on. The general mgr never called me as promised, but they did refund my card 12.50?? Maybe they should listen to customers- called personally and talked to me. I would of politely and professionally given them my opinion. So anyway, we will pass on by this hotel and wish them well, but lots of areas of "dropping the ball" :((
- Official Description (provided by the hotel):
- Discover northwestern Illinois from the comfort of this quaint Galesburg hotel, just minutes from Knox College and Seminary Street. Conveniently located off the I-74, the BEST WESTERN Prairie Inn & Conference Center is just three miles from the heart of Galesburg, IL. Guests are just minutes from historic Seminary Street, offering shopping, dining and more. History and culture lovers delight in Galesburg's many well-known attractions, from the Orpheum Theatre to the Galesburg Railroad Museum to the birthplace of famed writer Carl Sandburg. A scenic self-guided car tour takes guests from this Galesburg hotel to many of these popular attractions. The hotel is a great choice for families visiting students at Knox College or Carl Sandburg College, both just minutes away. It's also a convenient spot for experiencing seasonal events, like Railroad Days and the Stearman Fly-In. This Illinois hotel also offers easy access for corporate travelers doing business at RFMS, BNSF and Masters Educational Services. A full service Galesburg hotel with the only full service event location in the area, we offer the highest quality amenities. Our ballroom can seat up to 300 guests, making the property a perfect choice for your next meeting, banquet, reunion or wedding. The newly renovated rooms at the BEST WESTERN Prairie Inn & Conference Center include comfortable beds with quality linens and plush pillows. Newly installed 37-inch LCD flat-screen TV's have cable satellite & HBO®. Select rooms offer a private patio entrance to our beautiful courtyard. Other amenities available at this Galesburg hotel include an indoor pool, exercise facility, room service and free Wi-Fi access. The Prairie Inn Cafe, our onsite restaurant & lounge, offers delicious dining at a discount for hotel guests. Make the BEST WESTERN Prairie Inn & Conference Center your home away from home during your next visit to Galesburg, IL. ... more less
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- Also Known As:
- Best Western Galesburg
- Galesburg Best Western
- Best Western Prairie Hotel