We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“NOT SO GOOD!” 2 of 5 stars
Review of Stoney Creek Hotel & Conference Center - Galena

Save Saved
You added Stoney Creek Hotel & Conference Center - Galena to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Stoney Creek Hotel & Conference Center - Galena
2.0 of 5 Hotel   |   940 Galena Square Dr., Galena, IL 61036 (Formerly Stoney Creek Inn Galena)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Price
15% off room rate
Ranked #1 of 11 hotels in Galena
St Paul
1 review
1 helpful vote 1 helpful vote
“NOT SO GOOD!”
2 of 5 stars Reviewed August 21, 2009

Traveled to Galena with a group of (senior) adults on motorcycles, stayed overnight Fri & Sat (8/15 & 16) Throughout out stay the front desk was noticably understaffed with a line of guests standing, or waiting most times we walked through the lobby. Small bar / lounge area adjacent to front desk wasn't staffed at all - except for the overly busy desk person who had to take turns checking in guests and serving beverages! Overall motel decor and accommodations not nearly as nice at this location as the Stoney Creek in LaCrosse (where we stayed the preceeding night) AND at $30 / night more for Galena, the rooms seem way overpriced.

  • Stayed August 2009, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stmaknight, Operations Support Manager at Stoney Creek Hotel & Conference Center - Galena, responded to this review, August 22, 2009
We are sorry to read that you were not happy with your stay at Stoney Creek Inn in Galena.
Please accept our sincere apologies. I have shared your comments with the Management and Staff at the property so that we can address the situation and correct it. We at Stoney Creek strive to create a positive memorable experience for all our Guests. Thank your for your feedback as it will only help us improve.
Sincerely,
Mike Trudeau
Operations Support Manager
Stoney Creek Hospitality Corp.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

503 people have reviewed this hotel

Traveler rating
    330
    121
    31
    12
    9
See reviews for
108
225
17
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Southwest Chicago Suburbs
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 6, 2009

Second time we stayed at this place. Very comfortable room and amenities for the price. Hot tub and pool area clean and roomy. Very good continental breakfast .
Samll bar area for evening cocktails. Not too close to downtown area so plan to drive there. Wish they had a business center. Would be nice to check email. Not everyone travels with a laptop.

  • Stayed July 2009, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 15, 2009

We just got back from a wonderful trip to Galena and the stay at Stoney Creek was wonderful and relaxing. We were greeted in our suite (we also had 2 toddlers) with a nice basket of a 1/2 pound candy, full bottle of wine, candle and champagne glasses (all of which we were able to keep). We don't like Merlot and the front desk changed the bottle so nicely. The staff were courteuous and friendly. Even though the hotel was completely booked, it was very quiet and relaxing. If I only have one complaint it would be the size of the rooms which were a little too small, but entirely managable. I would definately stay here again.

  • Stayed July 2009, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockford, IL
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed June 26, 2009

We just returned from our second stay at this establishment and thoroughly enjoyed it. The hotel is very woodsy and inviting and the rooms themselves are exceptionally clean and well-maintained. As we traveled with our two children my only perceived drawback is the size of their pool -- it seems somewhat small to me but did not appear to bother my children (11 & 8) in the least. In fact, there is a hotel down the street with a larger pool and pool slide but both our children requested Stoney Creek as the place to stay when we visited Galena next.

Our first attempt (we were early but just thought we'd see if our room was available) at check-in during our last visit was met with a very grumbly front desk clerk but he was our only encounter with anyone less than friendly.

Overall, this is an exceptionally clean, well-themed hotel with competitive rates and we will definitely be back!

Stayed June 2009, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ill.
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 24, 2009

About 10 min. after check in we took some extra complementary shampoo's & soaps from cleaning cart outside of our room. About 10 min. later we received a call from manager at front desk asking if we took anything off cart . We told him yes, because there was not enough for all of us in room. He then accused us of stealing, so we told him we didn't see any harm since they are complementary, but he could charge it to our card if it was a problem. He then told us to bring them down stairs to him, so we did. At that point he became very rude and accused us of stealing again,we again offered to pay and reminded him they are complementary!!!! He then told us to leave the motel!!!! We said , over some soap? He said stealing is stealing with which we reminded him we offered to pay. We told him to credit our card seeing we was only there about 30 min. and he said he would think about it! We then called the general manager but was told we would not get a refund because they could not rent the room again. Needless to say the parking lot was almost empty so they was not lacking rooms!

  • Stayed May 2009, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stmaknight, Operations Support Manager at Stoney Creek Hotel & Conference Center - Galena, responded to this review, May 28, 2009
Please accept our sincere apologies for the less then pleasurable experience you encountered at our Galena Hotel. Your comments have been shared with the staff and we are in the process of addressing the issues. Thank you for your feedback, it will only help us improve.

Sincerely,

Mike Trudeau
Operations Support Manager
Stoney Creek Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
midwest
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 23, 2009

Spent one night with husband and 8 yr old son. The hotel decor is quite charming and clean throughout. The room, lobby, breakfast room and pool area are all just darling. The only disappointment was our standard room didn't have a microwave or fridge. We wanted a suite but none were available. Next time we will book earlier. Yes, we will be back. Make sure to eat at Cannova's . It is fantastic.

  • Stayed March 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stmaknight, Operations Support Maanger at Stoney Creek Hotel & Conference Center - Galena, responded to this review, March 27, 2009
Thank you for your feedback and comments about our Hotel. We truly appreciate it.
At Stoney Creek Inn we strive to make every guest experience a memorable one.

Mike Trudeau
Operations Support Manager
Stoney Creek Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
1 review
3 of 5 stars Reviewed March 5, 2009

My boyfriend and I spent two days, one night in Galena during Labor Day Weekend 2008. He was there several times before, but it was my first trip. I didn't want to stay at a B&B and I knew it would be crowded in the shopping areas of Galena due to the holiday, so Stoney Creek Inn was perfect. And it didn't break our budget. Staff was very friendly and check in was easy. I booked it online using the hotel's website but the front desk staff said it was better to call instead, as the website can tend to overbook rooms and she had to turn others away during that weekend. The room and bathroom were clean and cute - we had a golf themed room. There are no closets but we only stayed one night so that wasn't a problem. I wanted to save money on the hotel stay so I could splurge during the shopping which I did. I will stay there on my next trip to Galena.

  • Stayed September 2008, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Stoney Creek Hotel & Conference Center - Galena? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Stoney Creek Hotel & Conference Center - Galena

Address: 940 Galena Square Dr., Galena, IL 61036 (Formerly Stoney Creek Inn Galena)
Phone Number:
Location: United States > Illinois > Galena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Galena
#5 Family Hotel in Galena
Price Range (Based on Average Rates): $
Hotel Class:2 star — Stoney Creek Hotel & Conference Center - Galena 2*
Official Description (provided by the hotel):
Gravitate to Galena. After a wonderful day shopping more than 100 antique stores, marveling at historic 19th-century architecture, playing a round of championship golf, hitting the slopes or experiencing one of Galena's many unique restaurants, the Stoney Creek Hotel rooms and theme suites are the perfect place to unwind. Relax by the fire or in our indoor heated pool. We look forward to your arrival. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Orbitz, Tingo, Hotels.com, Venere and Otel so you can book your Stoney Creek Hotel & Conference Center - Galena reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Stoney Creek Inn Galena Hotel Galena
Stoney Creek Galena
Stoney Creek Hotel Galena

Owners: What's your side of the story?

If you own or manage Stoney Creek Hotel & Conference Center - Galena, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.