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“Cozy place, Lacks in customer service” 3 of 5 stars
Review of Stoney Creek Hotel & Conference Center - Galena

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Stoney Creek Hotel & Conference Center - Galena
2.0 of 5 Hotel   |   940 Galena Square Dr., Galena, IL 61036 (Formerly Stoney Creek Inn Galena)   |  
Hotel amenities
Ranked #1 of 11 Hotels in Galena
Crystal Lake, Illinois
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
“Cozy place, Lacks in customer service”
3 of 5 stars Reviewed October 22, 2012

When we arrived there were two people at the front desk, but only one helping people. After waiting for about 15 minutes, the second person asked us if we needed some help. Our room was quite beautiful with tree trunk furniture, gas fireplace, big screen tv and a good size sitting area. The first time we used the bathroom, we noticed that there was very little toilet paper available without a backup roll. We called the desk and requested another roll and was promised another roll. We had to call a second time the next day and had to go to the front desk to get it. The front desk personell are not very informed on what there is to do in the area. When I asked about a pumpkin farm in the area, they had no idea. Upon further investigation, i found that there was one 17 minutes away in East Dubuque, IL.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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576 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Illinois
1 review
5 of 5 stars Reviewed October 22, 2012

We recently stayed at the Stoney Creek Inn Galena with our two children (ages 8 and 6) in a standard two bed room.

Staff - Very friendly. We arrived 1.5 hours before check-in so that our kids could get some swimming in before a wedding. Though our room was not ready and we were well before the normal check-in time, the staff person at the desk moved a couple things around and got us into our room early.
At breakfast the next day the hot chocolate was out and not only did the staff person go to the back and get me some for my daughter, she gave me some extra in case the kids wanted to make some in the room later in the day.

Room - Very clean and well maintained.

Breakfast - Good selection of items (bagels, muffins, french toast, boiled eggs, biscuits and gravy, cold and hot cereal, assorted juices and coffee / tea / cocoa, waffle maker, yogurt. Lite on the fruit (fresh apples). Again, very clean.

Pool /Hot tub - The pool itself was small (3ft - 4.5 ft), but perfect size for our children and the amount of use it was seeing. The pool area was nicely decorated in a north woods motif that is pervasive through out the hotel, and very spacious with plenty of seating and variety. The hot tub was perfect temperature and nicely sized. The pool temperature was great as well, as evidenced by the fact that we could re-enter after having been in the hot tub. There was a dry sauna but we did not use that.

If we find ourselves in Galena again we will defintely check the Stoney Creek Inn first.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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VM
1 review
5 of 5 stars Reviewed October 19, 2012

Only spent one night, but was good experience.
I was travelling with my mother who also enjoyed the hotel.
Very pleasant place.
The staff was friendly, and helpful.
The room was clean. The beds were comfortable. Nice soft towels.
Used coupon for discount at restaurant in town, which was Fried Green Tomatoes which we enjoyed as well.
Would come again!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Georgetown, Texas
Top Contributor
241 reviews 241 reviews
34 hotel reviews
Reviews in 85 cities Reviews in 85 cities
228 helpful votes 228 helpful votes
4 of 5 stars Reviewed October 19, 2012

This was a nice surprise on a recent trip to Galena, Iowa and Wisconsin. The hotel is rustic with lots of wood in the lobby, breakfast room and the sleeping rooms. The staff is friendly ... a little slow sometimes ... but they are helpful. The rooms were clean, extremely quiet and the beds and pillows were great. Lots of cable TV channels and a flat screen in each room is a plus for the evenings. The complimentary breakfast is okay, they do have a bar open at night and the price is reasonable. It is in a very convenient location to Main Street shopping in Galena.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Yorkville, Illinois
2 reviews
4 of 5 stars Reviewed October 18, 2012

We picked Stoney Creek Inn based on the reviews we read at TripAdvisor.com where it was rated very high. The ratings were justified. We booked an "Expanded King" which gave us a seperate sleeping area from the living quarters and we had a refrigerator and snack bar area. Very spacious and the fireplace added to the ambiance. The entire hotel was extremely clean and the staff not only attentive but personable and fun. For cleanliness, accomodations, and staff I would give them 5++.

Downside? Well, my wife broke her toe the day before we arrived in Galena, and this hotel does not have an elevator. They tried to accomodate us by giving us a room close to the stairs, but an elevator would have been nicer. Breakfast was only so-so. Typical bagels, muffins, yogurt, cereal, and the like. They have just one waffle maker machine so things got crowded in that part of the serving area. The eggs were dry and not so good. But the tables were good sized, abundant, and well spaced. The breakfast is the reason they did not get top marks from us.

I used to be a traveling salesperson, so I know what makes a good hotel and these folks have it...heck, you can always go out for breakfast! Give them a 4.75

Room Tip: Upgrade to the Expanded King... it's worth the small upcharge.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Verona, Wisconsin, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed October 18, 2012

Hadn't been to Galena for 20 years and never stayed there. Chose Stoney Creek to celebrate my 20th wedding anniversary and made the right choice. Staff were terrific, hotel was cozy and clean. Just a hop skip to downtown Galena. Stayed just one night (Sat., 10/13/12) so price was a bit high for a Expanded King Whirlpool Suite because of a weekend stay, but not complaining. Would definitely go back....hopefully before another 20 years pass.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mokena, Illinois
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 17, 2012

We had a Girlfriend Getaway ....Check in was easy and fast.... Rooms were very clean quiet and comfy beds(I like that) price was good..The inn is not far from the downtown area but you have to drive it... Breakfast was good with self made waffles also each day a different pick(like cheese omelet) ... We loved the spa (perfect temp) and pool... would have loved a refrig. in room but you can't have everything.. the decor is kinda crazy with Bears and Golf(?) ..would stay there again in a heartbeat...

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Stoney Creek Hotel & Conference Center - Galena

Address: 940 Galena Square Dr., Galena, IL 61036 (Formerly Stoney Creek Inn Galena)
Location: United States > Illinois > Galena
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Galena
#5 Family Hotel in Galena
Price Range (Based on Average Rates): $
Hotel Class:2 star — Stoney Creek Hotel & Conference Center - Galena 2*
Number of rooms: 75
Official Description (provided by the hotel):
Gravitate to Galena. After a wonderful day shopping more than 100 antique stores, marveling at historic 19th-century architecture, playing a round of championship golf, hitting the slopes or experiencing one of Galena's many unique restaurants, the Stoney Creek Hotel rooms and theme suites are the perfect place to unwind. Relax by the fire or in our indoor heated pool. We look forward to your arrival. ... more   less 
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Also Known As:
Stoney Creek Inn Galena Hotel Galena
Stoney Creek Galena
Stoney Creek Hotel Galena

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