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“Very nice stay” 5 of 5 stars
Review of BEST WESTERN Designer Inn & Suites

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BEST WESTERN Designer Inn & Suites
2.5 of 5 Hotel   |   9923 W US Route 20, Galena, IL 61036-9187   |  
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Stay 2X get $50 gift card
Ranked #7 of 11 Hotels in Galena
Certificate of Excellence 2014
Baraboo, Wisconsin
1 review
2 helpful votes 2 helpful votes
“Very nice stay”
5 of 5 stars Reviewed September 2, 2014

We stayed at the Best Western in Galena, IL for a few days as a getaway. The rooms were large, clean and the staff was very friendly and accommodating. Loved the breakfast variety. We will definitely stay here again when we return next year!

Room Tip: Nice balconies and patios! Great indoor/outdoor pool with swim through. Very cool.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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318 reviews from our community

Traveler rating
    169
    89
    37
    14
    9
See reviews for
62
174
14
12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • German first
  • Any
English first
Aurora, Minnesota
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 27, 2014

We decided to take a new route between Aurora MN and Grand Haven Michigan and were not disappointed with Galena IL. We booked online and chose the BW because we can usually count on a comfortable bed. We were not disappointed the beds, covers,and pillows were conducive to a good night sleep. The bathroom was a little small and the front of the building did not look inviting. Good value for price and clean.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mankato, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 19, 2014

on our second day our rooms did not get cleaned even though we had asked . so we had to ask for towels ect. you always feel better when you come back to your room and its picked up and beds made which didn't happen. the town was great and we had a good time just don't waste your time booking this hotel. also it is supposed to be a designer inn . they decorated with furniture that was about 30 years old. it desperately needs updating.

  • Stayed August 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princeton, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 19, 2014

Everything was clean and very satisfactory,The beds were very comfortable.The breakfast was good and there was plenty of variety. They even had snacks in the afternoon and evening with a coffee bar. The premises were very clean and kept up. The workers were all very pleasant and helpful. The jacuzzi was excellent after walking and shopping all day. It was very quiet and restful. My wife and I have stayed there several times now and we will be back again next year.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisle, Illinois
Senior Contributor
39 reviews 39 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed August 18, 2014

I was pleasantly surprised by our stay at this Best Western. True, the outside area for this hotel is not the best. However, our room was nicer than expected for the amount we paid. It had a log cabin feel . The room was clean and the bed was very comfortable. The few negatives are as follows: the room was dark because of the paneling and the type of lamps; towels were rough; lotion would be nice to include. The breakfast was similar to other Best Western breakfasts. Not better nor worse. The hotel staff was also friendly and helpful. It wouldn't be my top pick to stay again if I were in Galena, but again for the price point, I thought it was a great value.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mason City, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 18, 2014

Hotel staff (Fritz) is wonderful! Always service with a smile and a Thank you - accommodated every request - without hesitation. Very clean hotel, rooms are VERY nice and quiet - very spacious. This was our 2nd stay and will definitely stay again. Thank you for making our stay in Galena exceptional!

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VERNON HILLS, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 17, 2014

Simply the most overpriced fleabag I've ever visited. Noise on two sides and footsteps all night from the floor above. Toilet seat hinge broken, layers of dust on fixtures and headboards, food stuffed in the sofa bed ironically next to the "Sanitized" card. Fitness room equipment not working, no towels, and dirty. Topped off by a completely indifferent staff. Defines the term "tourist trap."

  • Stayed August 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Designer Inn & Suites

Address: 9923 W US Route 20, Galena, IL 61036-9187
Phone Number:
Location: United States > Illinois > Galena
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Galena
#6 Family Hotel in Galena
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Designer Inn & Suites 2.5*
Number of rooms: 42
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Also Known As:
Best Western Designer Hotel Galena
Best Western Galena
Galena Best Western

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