On short notice, stayed at Best Western Designer Inn and Suites. For the nightly rate during the week, I expected much better and I was very disappointed. Front desk girl was friendly, but really tried to upsell us to another room (if we'd wanted to pay extra for a suite, we would have booked it!). We requested and received a second floor room on the back side. Most rooms have a small balcony. We got to the room and it was full of boxelder bugs - both inside and outside on the balcony. I probaby killed over a dozen of the bugs in the room; we couldn't even go outside on the balcony because the bugs were everywhere. Dead smeared bugs on the window was really unappetizing! Looks like maybe they sprayed on the balcony, but seeing several dozen dead boxelder bugs all over the balcony was disgusting, so we did not even use the balcony. :( I am generally not really picky, as long as room is clean and quiet. But for the price, this was really bad. There were several areas on the bath/shower that were not clean (obvious -- hairs, spots where someone else's bottles had leaked, ick). The pillows were no better than what you'd get at a fleabag motel. There was dust and prints on everything, so it was obvious no one had really cleaned the room. The refrigerator would not keep anything cold, but no matter, because the "hum" from the frig was so annoying that we had to unplug it anyway while we slept. Used the pool and hot tub in the morning -- neither were very clean which made me uneasy. The hotel is on a major highway, and is not very sound-proofed, because even though we were on the back-side, we heard the highway noise all night. I cannot imagine how awful it was on the front side. As others have said, there are no elevators, which isn't a big deal, but if I was handicapped, I would have been offended that I couldn't even get to the pool area without using the stairs. I thought the hotel corridoors were dark and dank. Breakfast was awful - fake eggs, day old bread, pre-frozen muffins, lukewarm juice. It was our first trip to Galena, and we will definitely be back to Galena, but not to the BW Designer Inn & Suites. Spend your money elsewhere.
If you like to shop, stay in one of the B&B's or hotels right down on Main St.
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