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“Spent the weekend in Galena and stayed at the Ramada. The...” 5 of 5 stars
Review of Ramada Galena Hotel and Day Spa

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Ramada Galena Hotel and Day Spa
2.5 of 5 Hotel   |   11383 US Highway 20, Galena, IL 61036   |  
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Ranked #8 of 11 Hotels in Galena
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506 reviews from our community

Traveler rating
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    99
    32
    28
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
Waukesha
1 review
2 of 5 stars Reviewed May 6, 2013

Front desk staff, day of arrival was extremely discourteous and inhospitable. There for a wedding, so many rooms were booked, all at different rates.
Breakfast was horrible. Not a "deluxe" breakfast by any means. TV cabinet in room was broken with doors off.

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Ramada

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EricDLong, General Manager at Ramada Galena Hotel and Day Spa, responded to this review, May 8, 2013
Dear Guest,
Thank you for taking the time out of your schedule to let us know about the problems you had with your stay. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations and make your stay as pleasant and comfortable as possible. Please be assured that Management will be addressing the entire staff regarding the customer service issues you experienced during your stay. I’m sure the desk was busy with multiple check in, phone calls, and guest issues, as wedding weekends are a high volume time, but that doesn’t excuse the discourtesy you experienced, and I will be addressing the entire staff regarding this. Regarding the wedding block receiving various rates, it’s due to the fact that some guests booked directly with the hotel at the wedding rate and others booking with an 800# or online.
We invite you to come back and experience the Ramada Galena again, as we are going thru a period of renovation and upgrades, so the issue with your room furniture will be addressed.
I apologize our breakfast, with its Belgium waffles, juice toast, coffee, hot and cold cereal, fresh fruit, yogurt, bagels, muffins, and French toast was not to your expectations.
Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis.
We hope to see you again.
If we can provide any assistance, don't hesitate to contact us directly at 815-777-2043.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peoria Heights
1 review
5 of 5 stars Reviewed April 24, 2013

beautiful grounds. clean room. huge bathroom. pleasant desk folks.. nice cookies and coffee at desk. could use a night light in bathroom. and hard boiled eggs.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaneville, Illinois, United States
1 review
5 of 5 stars Reviewed April 15, 2013

My girlfriend and I stayed this past weekend. The staff was very friendly and very supportive to us as there was a wedding of 300 people at the hotel. Since our room was next to the wedding hall, the noise was under control and we were able to sleep during the whole night. We would definitely recommend this hotel during our next stay and even considering maybe having our wedding here.

Room Tip: Rm 139, first floor, hot tub, very confortable layout (large room).
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Galena Hotel and Day Spa

Address: 11383 US Highway 20, Galena, IL 61036
Phone Number:
Location: United States > Illinois > Galena
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Galena
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ramada Galena Hotel and Day Spa 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Close to Downtown Galena, Shopping and Dining. Our Ramada Galena Hotel and Day Spa was made for whatever occasion you have in mind, be it your wedding and reception, hosting a business event, or having a romantic getaway near Dubuque. Located on Highway 20 and situated on 10 well-manicured acres, including a catch-and-release fishing pond and beautiful gardens, our Galena, IL, hotel offers bed and breakfast charm in northwestern Illinois. Each room features standard amenities like free Wi-Fi Internet access, and you are invited to use the fitness center complete with 67-foot indoor heated swimming pool, whirlpool, exercise room and volleyball court. Savor in a full body wrap, hot stone massage or a manicure at our full-service day spa, then return to your room for a relaxing evening. Suites with hot tubs and fireplace, as well as handicapped-accessible rooms, are available at our non-smoking Galena, Illinois, hotel. After a refreshing night of rest, start each day of your stay with free continental breakfast. ... more   less 
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Also Known As:
Ramada Hotel And Day Spa Galena
Ramada Galena
Galena Ramada

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