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“Trip to Galena” 5 of 5 stars
Review of Country Inn & Suites Galena

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Country Inn & Suites Galena
2.5 of 5 Hotel   |   11334 Oldenburg Lane, Galena, IL 61036   |  
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Ranked #4 of 11 Hotels in Galena
canton
1 review
“Trip to Galena”
5 of 5 stars Reviewed November 13, 2009

The Country inn and suites was a very good saty. The rooms and the whole hotel was great. They took care of everything we needed and the breakfast is very tasty. The workers are very friendly. I would recommend everyone to stay here and enjoy the housebitality.

  • Stayed November 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_gala, General Manager at Country Inn & Suites Galena, responded to this review, June 16, 2010
Just wanted to let you know we are newly renovated! In order to provide our guests with "quality" accommodations, we have upgraded our hotel. Completed enhancements include an upgrade of all hotel guest rooms and public areas. My staff and I are very excited about our new renovations, and hope that you, our guests, will be pleased with our new look when you stay with us again.

Sincerely,
Lynette Montes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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247 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Japanese first
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  • Any
English first
Central Illinois
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 11, 2009

We LOVE Country Inns and Suites in Galena. The staff there makes us feel like family. No matter what we need, they try to accomodate us. Our kids and grandkids love the pool. Breakfast is always yummy. We have our annual conference there every year, and then go up again for the antique car show in July. We have stayed there probably 10 times because to us it is our 2nd home.

  • Stayed November 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
canton, Il
1 review
5 of 5 stars Reviewed November 11, 2009

We just stayed at this hotel over the weekend and we had a great time! They have an awesome baby pool for our little kids and a water slide for the older ones. They wanted to go back over and over to the pool! They also had a game room the kids enjoyed a lot. And the kids were excited to have chocolate chip waffles made for them at breakfast, which was continental. Staying at a hotel with kids is not always an easy thing but this hotel definetly made the difference for us in having a successful weekend.

  • Stayed November 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_gala, General Manager at Country Inn & Suites Galena, responded to this review, June 16, 2010
Just wanted to let you know we are newly renovated! In order to provide our guests with "quality" accommodations, we have upgraded our hotel. Completed enhancements include an upgrade of all hotel guest rooms and public areas. My staff and I are very excited about our new renovations, and hope that you, our guests, will be pleased with our new look when you stay with us again.

Sincerely,
Lynette Montes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2009

Had a great time, good food, relaxing atmosphere. Kelly really treated us Right

Stayed October 2009, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_gala, General Manager at Country Inn & Suites Galena, responded to this review, June 16, 2010
Just wanted to let you know we are newly renovated! In order to provide our guests with "quality" accommodations, we have upgraded our hotel. Completed enhancements include an upgrade of all hotel guest rooms and public areas. My staff and I are very excited about our new renovations, and hope that you, our guests, will be pleased with our new look when you stay with us again.

Sincerely,
Lynette Montes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin Park, Illinois
Top Contributor
274 reviews 274 reviews
43 hotel reviews
Reviews in 136 cities Reviews in 136 cities
593 helpful votes 593 helpful votes
1 of 5 stars Reviewed November 1, 2009

We stayed here while in the Galena area for one night. We read the reviews on Tripadvisor, like we always do before going anywhere. We were surprised that for the money (150.00) we might get a little more. The service was good and the hotel was clean, however we again were disappointed because of thin walls. We have a sound machine with white noise we bring on all trips to block noise, and even with that on high and the room's heater/fan on we still heard noise from the rooms on both sides. Another complaint was the breakfast, they had the thinnest paper plates we ever saw. We had to use three or four to hold the food. The breakfast itself was nothing special, the boiled eggs were not fresh.They had donuts, cereal, juices,coffee and they make waffles for you, but the sausage links you have to warm yourself in the microwave. We will not stay here again when we go back to Galena. It's not worth the money we spent.

  • Stayed November 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_gala, General Manager at Country Inn & Suites Galena, responded to this review, November 3, 2009
I would like to thank you for choosing to stay at the Galena, Country Inn & Suites! I definitely understand that you had many other hotels to choose from and disappointingly enough, you did not enjoy your stay with us. We truly regret not living up to our standards and want to make sure you are aware we take your comments very serious. We are currently in the process of updating our breakfast and will be rolling out a new program in the near future. I fully understand your frustrations with this matter and hope we are given the chance to exceed your expectations the next time you are in the Galena area. I would like to discuss your experience during your stay in an effort to make it right, please contact me directly at 815-777-2400. Thank you for sharing your impressions!
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Montgomery, IL
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 13, 2009

My family and I stayed at this Country Inn & Suites in 2007 and loved the place. We were not disappointed the second time around (in October of 2009). We had a suite with a whirlpool tub and a king sized bed. The room was great! I requested a pack-n-play bed for my 2.5 year old daughter, and it was already in our room when we arrived. Our bed was very comfortable and the AC/Heater was quiet when it was running. The pool area was great as well since it has a kiddie pool that is very shallow for little kids, and has a slide so they can have fun too. The housekeeping staff are the best and deserve recognition for all their hard work. The hotel's decor is starting to show its age a little, but it is so well maintained that I think because of this the aging has been showed down dramatically. There is only a few things that I think could be improved. First, the TVs in the rooms are the older type, and updating them with the more modern flat screen type would be ideal. The TV we had no visible connectors so we could connect our portable DVD player. Second, the breakfast was good, but the sausage was the microwavable type that you had to warm up yourself and was very greasy. If it had not been cold weather during our stay we would have gone out for breakfast. The breakfast room is small and gets crowded in a hurry. Third, the pools could use some chemicals added and a new coat of interior finishing paint as does the kiddie slide to brighten up their look, Lastly, the beds come with feather pillows that become very flat after a few minutes, if you need more support bring one from home. I'm not sure if you can request a poly fill or foam pillow or not, but if you can I would recommend it. Even without the recommendations I made, this property is one that we can't wait to come back to. I would tell anyone that is going to visit the Galena area to stay at this property. There is a Culver's in front of the hotel, and a Subway sandwich across the street. Plus a Walmart is the next light down the road if you need something in that you may have forgotten at home. Country Inn and Suites we'll see you next year!!

  • Stayed October 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_gala, General Manager at Country Inn & Suites Galena, responded to this review, June 16, 2010
Just wanted to let you know we are newly renovated! In order to provide our guests with "quality" accommodations, we have upgraded our hotel. Completed enhancements include an upgrade of all hotel guest rooms and public areas. My staff and I are very excited about our new renovations, and hope that you, our guests, will be pleased with our new look when you stay with us again.

Sincerely,
Lynette Montes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wisconsin
1 review
4 of 5 stars Reviewed October 12, 2009

Special thanks to Kelly and Sara at the front desk! Exceptional service!

  • Stayed October 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_gala, General Manager at Country Inn & Suites Galena, responded to this review, June 16, 2010
Just wanted to let you know we are newly renovated! In order to provide our guests with "quality" accommodations, we have upgraded our hotel. Completed enhancements include an upgrade of all hotel guest rooms and public areas. My staff and I are very excited about our new renovations, and hope that you, our guests, will be pleased with our new look when you stay with us again.

Sincerely,
Lynette Montes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Galena

Address: 11334 Oldenburg Lane, Galena, IL 61036
Phone Number:
Location: United States > Illinois > Galena
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Galena
#5 Romantic Hotel in Galena
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Galena 2.5*
Number of rooms: 74
Reservation Options:
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Also Known As:
Country Inn And Suites Galena
Country Inn & Suites Galena Hotel Galena
Country Inn Galena
Galena Country Inn

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