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“Really great weekend!” 4 of 5 stars
Review of Country Inn & Suites Galena

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Country Inn & Suites Galena
2.5 of 5 Hotel   |   11334 Oldenburg Lane, Galena, IL 61036   |  
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Ranked #4 of 11 Hotels in Galena
Certificate of Excellence 2014
wisconsin
1 review
“Really great weekend!”
4 of 5 stars Reviewed October 12, 2009

Special thanks to Kelly and Sara at the front desk! Exceptional service!

  • Stayed October 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_gala, General Manager at Country Inn & Suites Galena, responded to this review, June 16, 2010
Just wanted to let you know we are newly renovated! In order to provide our guests with "quality" accommodations, we have upgraded our hotel. Completed enhancements include an upgrade of all hotel guest rooms and public areas. My staff and I are very excited about our new renovations, and hope that you, our guests, will be pleased with our new look when you stay with us again.

Sincerely,
Lynette Montes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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290 reviews from our community

Traveler rating
    154
    98
    16
    11
    11
See reviews for
105
96
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11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
rolling meadows, il
1 review
5 of 5 stars Reviewed October 7, 2009

Staff friendly, polite, always willing to help. If there isn't something just quite right for you they will do everything they can to make it right, right down to having the cookie jar filled and fruit to snack on. The rooms are always clean and fresh. The linens are nice never worn looking, comfy beds, appliances always clean and working proper. Bathrooms are nice and very clean. Great choice for the breakfast, the waffles are a big hit. Coffee always fresh and hot. Nothing worse than over cooked coffee. Good for the kids, the pool is clean, warm in the winter and fun. Water slide is fun no matter what your age. Nice game room. Quite at night when you need to sleep. Kelly, Dana, Lynette and Jessica are always working to make your stay what you expect.

  • Stayed August 2009, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_gala, General Manager at Country Inn & Suites Galena, responded to this review, June 16, 2010
Just wanted to let you know we are newly renovated! In order to provide our guests with "quality" accommodations, we have upgraded our hotel. Completed enhancements include an upgrade of all hotel guest rooms and public areas. My staff and I are very excited about our new renovations, and hope that you, our guests, will be pleased with our new look when you stay with us again.

Sincerely,
Lynette Montes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
1 review
5 of 5 stars Reviewed September 29, 2009

The hotel was very accomodating with many room choices to meet all needs. It was very comfortable and quite place to call home each evening after a day traveling to Iowa, Illinois and Wisconsin each day a different direction. Breakfasts were wonderful and the Front Desk staff, General Manager and Sales Manager, Dana Bennett were great. All needs were met with ease.

  • Stayed September 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
1 review
5 of 5 stars Reviewed September 24, 2009

The staff, in particular, an assistant manager Dana, was fantastic. Presented with some serious health concerns I had for my sisters, who were travelling with me, she went totally out of her way to make our stay possible. I'm forever grateful to her for making our little holiday possible! The Goldpoints programme is well worth the short time it takes to enlist.

  • Stayed September 2009
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_gala, General Manager at Country Inn & Suites Galena, responded to this review, June 16, 2010
Just wanted to let you know we are newly renovated! In order to provide our guests with "quality" accommodations, we have upgraded our hotel. Completed enhancements include an upgrade of all hotel guest rooms and public areas. My staff and I are very excited about our new renovations, and hope that you, our guests, will be pleased with our new look when you stay with us again.

Sincerely,
Lynette Montes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
1 review
5 of 5 stars Reviewed September 23, 2009

Nice place to stay.....housekeeping was wonderful.....desk hostesses were very SMILEY....

Stayed September 2009
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 15, 2009

The staff was very friendly, the room was clean, the pool was great, free in-room wi-fi, it wasn't noisy (and we were in a room next to the elevator, which I thought would be a problem, but not at all). I'd go back to this hotel, no worries! The only comment I can make that isn't positive is that they did not have skim milk at breakfast.

  • Stayed August 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_gala, General Manager at Country Inn & Suites Galena, responded to this review, June 16, 2010
Just wanted to let you know we are newly renovated! In order to provide our guests with "quality" accommodations, we have upgraded our hotel. Completed enhancements include an upgrade of all hotel guest rooms and public areas. My staff and I are very excited about our new renovations, and hope that you, our guests, will be pleased with our new look when you stay with us again.

Sincerely,
Lynette Montes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed July 14, 2009

Stayed in a 2 queen room, a little on the small side. Very Clean though. Breakfast was fine and they have a nice indoor pool and game room for the kids. The pool has a 75 foot water slide that brings you down VERY fast---and surprisingly there were NO life guards at all! Normally I wouldn't think a lifeguard at a normal hotel pool would be necessary, but this pool with the water slide is different. Lots of waves. When we were there there were teens (unsupervised) that were walking up the slide (YES---up the slide) and letting their friends go down the slide and purposely cause a collision on the slide (think MTV Jacka$$ movie). Teens were also throwing balls and other objects at each other while they were going down the slide. Lots of horseplay. These kids were going crazy horsing around while little ones were also going down the slide as well creating a dangeous situation as the teens would be standing on the slide expecting their buddy to come down, when in reality it was someones 6 year old daughter. Absolustley crazy and a huge liability risk for the hotel.....I guess they just didn't care because the only employee who we saw the whole weekend at the pool was an occasional kid who brought in towels and then left after a minute or two.

Stayed July 2009, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_gala, General Manager at Country Inn & Suites Galena, responded to this review, June 16, 2010
Just wanted to let you know we are newly renovated! In order to provide our guests with "quality" accommodations, we have upgraded our hotel. Completed enhancements include an upgrade of all hotel guest rooms and public areas. My staff and I are very excited about our new renovations, and hope that you, our guests, will be pleased with our new look when you stay with us again.

Sincerely,
Lynette Montes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Galena

Address: 11334 Oldenburg Lane, Galena, IL 61036
Phone Number:
Location: United States > Illinois > Galena
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Galena
#6 Romantic Hotel in Galena
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Galena 2.5*
Number of rooms: 74
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Also Known As:
Country Inn And Suites Galena
Country Inn & Suites Galena Hotel Galena
Country Inn Galena
Galena Country Inn

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