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“Best for the value and attentiveness” 5 of 5 stars
Review of Country Inn & Suites Galena

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Country Inn & Suites Galena
2.5 of 5 Hotel   |   11334 Oldenburg Lane, Galena, IL 61036   |  
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Ranked #4 of 11 Hotels in Galena
Chicago, Illinois
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Best for the value and attentiveness”
5 of 5 stars Reviewed February 29, 2012

This is my second stay at this location - third for Country Inn & Suites this month. Normally, I cannot sleep on hotel mattresses. I wake up 3-4 times a night because I am so uncomfortable and cold. Not so at this hotel. The beds are comfy, rooms cozy, Jacuzzi wonderful, and most of all, the staff is wonderful. Jessica the Manager and Irene the night clerk are welcoming and fun. It is apparent they enjoy the work they do. I met the Head of Housekeeping and mentioned I performed the white glove test on the areas of a room that keepers pay little attention to...there was no dust on the tops or bottoms of the picture frames, mirrors or headboards; the bathroom is well stocked, drains work well, water pressure is great. Rooms come with a fridge and microwave so get that bottle of wine at one of the many wineries in the area, fill the Jacuzzi, dim the lights and just relax.

Room Tip: Rooms on the third floor facing east, I think, will give you a view of the rolling hills and valley...
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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247 reviews from our community

Traveler rating
    135
    82
    12
    7
    11
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85
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
northwestIL
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 28, 2012

The Galena Country Inn Suites is a great getaway in the wintertime. We try to go there at least once a year. We live in Jo Daviess County and really do not have a lot of exciting indoor water parks around us. The Country Inn provides that for us. The pool is large and has a great water slide. We like to have a birthday party for our grandchildren there.
The rooms are nice and warm in the winter. We see skiers that stay here from the 2 local ski resorts check in here to stay. It is a great spot to ski in the daytime and then eat at one of Galena’s restaurants at night. The staff is very friendly and the morning continental breakfast is very nice.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed February 16, 2012

We traveled to Galena to visit some family. We decided to stay at the Country Inn and Suites for a couple reasons...our previous experience there and the indoor waterpark. With two pools and a hot tub, there was something for any age kid to do...especially with a large waterslide and a kiddie slide in the small pool. The service was excellent, every request was met in a very timely manner. The staff was great and the manager (Dana Bennett) was the best. Spacious rooms, with plenty of sleeping space and two TVs. We made sure to take advantage of the complimentary breakfast as well...it was a real money and time saver for us. It was quite the selection of food (not just cereal and doughnuts). We will definitely be back again!

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Decatur, Illinois
Top Contributor
78 reviews 78 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed February 14, 2012

We stayed at this hotel for our Valentine weekend. The front desk staff were very professional and nice. We were upgraded if we wanted to a better room if we wanted it and thank goodness we took it. The room was really large and was callled the Victorian Suite. It had the biggest bed, (very comfortable), I have ever seen. On a very cold night the fireplace made the room cozy,comfortable, and just downright beautiful. The hot tub was fantastic. My husband wants one at home now. There was a wetbar, coffee pot and very clean.
The only problem for awhile was a very, very ,loud child that kept yelling and yelling and yelling. After about 20 mintues of this I called the front desk and Angela said she was sorry and would take care of it. She was a woman of her word and it took about 2 mintues and peace was restored. Thank you Angela. All the staff was great!
The only other problem was the breakfast selection which was lacking. No eggs in sight. The breakfast area was so crowded there was nowhere to sit. We left and went next door to a restuarant named Emily Lou's and had a quite, great breakfast with a wonderful waitress. This is a super hotel and we recommend it.

Room Tip: We stayed in the Victorian Theme Room Suite Room#311. Really, really nice. If you really want to ass...
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Bend, IN
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 30, 2012

Another wonderful stay at the Country Inn & Suites in Galena! Dana Bennett and her stay go above and beyond making families feel welcome at this hotel. Family suites are a nice size and very clean. The indoor pools are wonderful for kids of all ages. The hot tub is nice and warm for the adults to enjoy. In the morning, the staff at Country Inn & Suites puts on a very nice breakfast for their guests to enjoy. There is an assortment of hot and cold breakfast items. Plus, they always have fresh baked chocolate chip cookies waiting for you in the lobby. I truly enjoy staying at this hotel due to the staff making you feel just as comfortable as if you were in your own home. I can't wait to go back and visit agian!

Room Tip: Ask for a Family Suite if you have children. Gives adults some privacy and the kids their own T.V.
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois now, moving to MO soon
Top Contributor
58 reviews 58 reviews
7 hotel reviews
Reviews in 24 cities Reviews in 24 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed January 26, 2012

We have stayed at this location a few times before and in Jan. 2012 they've add the Galena Gold Card. An identification card given to you upon registration good for discounts in the area for your length of stay. Upon presenting it at a few locations, it was immediately recognized and our discount was applied. A nice bonus to a great hotel with a few extras: real dishes and silverware at a better than average complimentary breakfast, and if you stay during mid-week, a pot of soup or chili is available to guests mid-day!

Room Tip: if traveling without kids, ask for a room on the 3rd floor, they have a fantastic pool area with a w...
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 5, 2012

We stayed one night in a suite with a whirlpool and fireplace. I was surprised by the modern and well decorated feel of this hotel. We were a little concerned that there would be lots of little kids and noise because of the waterpark in the middle of the location. Since we were on the top floor and toward the end, we couldn't hear a thing.
The main reason that I am not giving a perfect rating is due to the dining experience. Hot food was not quite hot, there is no ice in the dining room and they were only using one waffle maker while we were there, which caused us to have to eat one at a time.
Overall, it was a lovely experience and we will be back to give it another try soon!

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cx_gala, General Manager at Country Inn & Suites Galena, responded to this review, August 8, 2012
Thank you for taking the time to complete a trip advisor review. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Galena

Address: 11334 Oldenburg Lane, Galena, IL 61036
Phone Number:
Location: United States > Illinois > Galena
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Galena
#5 Romantic Hotel in Galena
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Galena 2.5*
Number of rooms: 74
Reservation Options:
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Also Known As:
Country Inn And Suites Galena
Country Inn & Suites Galena Hotel Galena
Country Inn Galena
Galena Country Inn

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