You can't deny how fantastic the skiing/snowboarding is here. It is and has been consistantly great! I almost feel bad comparing it in any way to the resort, as they are complete opposites.
The first thing you will notice is the extremely rude staff where ever you go in the resort, except for the bar. At check-in the staff was very rude and not helpful in any way. The rooms.. The rooms are tired and dirty. The couch had a huge stain, as well as the comforter and sheets as well.
One part that I really did enjoy was the view, the place has a fantastic view, very beautiful. However, it was runied by how dirty the widows were, with the weather strippping falling out of the window and hanging down.
We ended up not staying the night, but wanted to give the summit grill a fair chance before heading back home on a 3 hour drive. The waitress was polite, but just went through the motions. I ordered the ribs, and my finace ordered the chicken pasta. The pasta was not bad at all, basically an adult portion of mac and cheese with chicken thrown in. The ribs... they were different. The meat was tender with good flavor, but was ruined by the jelly like "home made BBQ sauce".
Overall, the saying "You get what you pay for" did not apply to this trip. The hotel rooms are extremely overpriced for the cleanliness and quality. The staff is not friendly and couldn't care less about guests. After we saw the room, we went to the front desk to possibly get a refund, or even move to a cleaner room, it was a sunday so I would assume they had an empty room or two. I asked the lady working at the front desk if there was any chance we could be refunded for the cost of the room, and that we wouldnt be staying the night. She did not ask why we wanted a refund, if anything was wrong, if there was anything she could do to help, or if a simple room change would work. But instead she just took my card, walked in to the main office to tell the superior about the situation, she then shook her head, came out and refunded my card. No apology or question as to why we would not be staying. Overall it was very disappointing. We used to love this place, and love coming here. This place needs an overhaul and a staff that doesnt resent the guests. I hate being rude and asking for a refund, or feeling like I am too picky, this place puts you in that position. I would choose eagle ridge or the closest motel 6.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.