My wife and I wanted to have a romantic (quiet) night away from the kids. We were able to check in early. We were in a suite with a Jacuzzi, room 203. We should have realized there would be trouble when a group was having a party in the lobby, complete with hors d'oeurves. With the early check in, we were able to listen to everyone stop at the lobby, since our room was above the entrance drive. This was our first indication that the builders of this hotel had no interest in paying for insulation. We could hear everyone around us, conversations, Jacuzzis running, doors closing, toilets flushing, and even whether or not someone washed their hands. The children in the room above us were literally running races through the hallway. They were also jumping up and down in the room. During the evening, my wife realized someone’s dirty nylons were behind the nightstand (see picture). They were clearly visible without moving any furniture. My wife and I attempted to relax through hours of thumping from the floor above. We went to bed, wishing nothing more than a peaceful nights rest. Finally unable to stand the racket, I called the front desk and complained. The gentleman at the desk was nice and promptly went upstairs to give them a warning. This worked for about 10 minutes. Then the Jacuzzi started up again and they started stomping harder. Fed up, my wife and I checked out at 10:20 p.m. The gentleman at the desk was very apologetic and took all of our information down to report to his manager. He told us to expect a call from her tomorrow. Three days later, I called the manager. She told me the number she had was not working correctly, even though the man at the desk read it back to me as it should be. She then told me that it calmed down promptly at quiet time (10:00 p.m.) and we weren't patient enough. I informed her that at checkout time (10:20 p.m.), I watched several people racing up and down the hallway on the security monitor behind the desk. When confronted with this, the manager stated she could take $20 off of our room rate and that was the best she could do. I didn't feel that was enough for 1/2 night when it doesn't even bring the price down to a normal room rate. I got the impression from the manager that complaints are abundant and she just doesn't want to hear them. We were very disappointed with the hotel in general and the manager’s disregard for a complaint. We will not return or recommend this hotel.
- Official Description (provided by the hotel):
- Steps Away From Jane Adams Bike Path and Snowmobile Trail with Meeting Rooms and Outside Patio GrillOur Baymont Inn & Suites Freeport hotel is your home away from home in northern Illinois. Close to historic railroad landmarks, Winneshiek Playhouse and the greater Rockford / Chicago Airport, our hotel offers affordable rooms and exceptional service. After a restful sleep, begin your day at Baymont Breakfast Corner with free continental breakfast then stay connected with free high-speed Internet. Enjoy our hotel fitness room and indoor pool for adults 18, both open 24 hours for your convenience, Under 18 is midnight. We are pet friendly for a small non refundable fee, and non-smoking rooms are available. Kids 17 and under stay free with an adult.Our Freeport hotel is close to major area businesses, including Honeywell, Sauer Danfoss and the Newell Rubbermaid headquarters. ... more less
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- Also Known As:
- Baymont Inn Freeport
- Freeport Baymont Inn