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“Sort-of-OK, but not great.” 2 of 5 stars
Review of Comfort Suites

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Comfort Suites
2.5 of 5 Hotel   |   137 Ludwig Drive, Fairview Heights, IL 62208   |  
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Choice Privileges Points
Ranked #4 of 11 Hotels in Fairview Heights
Certificate of Excellence
El Dorado
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Sort-of-OK, but not great.”
2 of 5 stars Reviewed October 4, 2013

Stayed here Sept 26. Stay went great in the beginning with fresh chocolate chip cookies at the front desk at check-in. The room looked OK, but the TV remote was sticky, the room air-conditioning was causing it to be very humid in the room and was very loud. The 1-cup coffee maker was grungy inside the little drawer for the coffee bag. The furniture was sticky when you touched it too. I really think a lot of the problems were due to the high humidity in the room. Made it uncomfortable for sleeping as well as even getting ready in the morning. Also, the only outlet in the bathroom did not work. I didn't bring a hair dryer since the room had one and so I was depending on the room hair dryer. Fortunately I always bring a 10' extension cord and was BARELY able to run it from the room into the bathroom to plug in the hair dryer. We told the front desk so hopefully they fixed it after we left. Probably won't stay in this Comfort Suites again.

  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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113 reviews from our community

Traveler rating
    54
    32
    11
    10
    6
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45
27
Solo
0
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Geneseo, Illinois
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed September 27, 2013

I have stayed here multiple times on business and had another good experience. Room was clean and I always appreciate the fridge and microwave in the room instead of having to head down to the lobby to us a microwave.

Internet connection was good and had no trouble connecting to it. There are plenty of restaurants close by. Much easier to get across the highway if you head East to the end of Ludwig and turn left (south).

Staff were very friendly on check-in and recognized my diamond level (which is always nice) with the Choice Hotels chain.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Columbia, TN
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 20, 2013

Pretty good accommodations. 2nd stay at Comfort Suites during during this trip. Room was spacious, microwave and fridge, couch and chair. Very good breakfast. Close to wide variety of restaurants. Room on 3rd floor very quiet. Bathtub drained very slowly which we reported to front desk at checkout. Hopefully they will fix it. Overall value was very good.

Room Tip: We requested 3rd floor which was very quiet.
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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O'Fallon, Missouri
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed September 17, 2013

We stay at this hotel twice a year for a minimum of 2 nights and usually 3 or 4 nights. Stayed there this past week and we were a little disappointed. We arrived and were able to get the room that we like so we started out well. That night we noticed that there was something on the curtains that appeared to be throw up. We told the front desk that we realized that they probably could not change them for our stay, but they should make a note of it for when we left. We also noticed that our door did not latch without being pulled shut and told the front desk of that also. We got back the next day and out door was open due to the fact that the maid assumed that it just latched. This was a little alarming. They made a note of it and said that they would put in a maintenance request. Still not fixed as of check-out 3 days later. I also realized that the refrigerator did not work after putting my leftovers in there for the following days meal. I was told they did not have another one to give me. This added to my expense as I was not able to bring my leftover dinners back to have for lunch for the remaining days. This just was not the level of service that I have previously gotten at this hotel. Will have to rethink the next stay. Management did not seem to care about the problems.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evansville, Indiana
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 22, 2013

Stayed here on business 22 Aug. Got in late. The guy on duty was very friendly. Bed was very comfortable. Room has microwave, refrigerator, safe, closet and small seating area with couch. The room was very clean as well as the shower; towels were fluffy. The shower passed my test of no standing water in the tub when you take a shower. A little mold or discoloration around the edge or the tub. Carpet has a couple of small stains, but still looks nice and clean. Has small indoor pool, has work out room, vending machines, nice lobby; breakfast was good. If you need a nice clean place to stay while traveling this is a good bet. Oh and no bed bugs.

Room Tip: I stayed in room 128. It has a small seating area with a couch, chair and a work desk. King size b...
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, Illinois
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 17, 2013

Found great deal on this hotel online. We were going to drive to Busch Stadium. Staff told us about Redbird Express, about 1/2 mile from hotel. Bus was $5 round trip and took us right to the stadium.
Room was very clean and beds were comfortable. Complementary breakfast was more than adaquete.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Level Contributor
107 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed August 15, 2013 via mobile

I have stayed here in the past and I will be back. This is a great clean comfort suites!! It is very convent to any type of food you would want. Close to St Louis just a short twenty minute ride. The staff that I had contact with we're all very friendly. The rooms are clean, beds comfortable. Yes there is some carpet staining in the hallways however the carpet in my rooms we're all very clean and I could walk around barefooted comfortably. The air in my room worked great and water pressure was good. I truly appreciate the housekeeping staff here as anytime I ran out of something it was replaced without my having to go ask and chase down tissue or soap coffee ect.... The young man who worked double duty every day on setting up breakfast and the front desk was very nice and helpful and nice to speak to in the early morning. Just a good overall stay. As far as the pool I never used but folks seem to enjoy it. Quiet area too.

Stayed August 2013, traveled on business
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Additional Information about Comfort Suites

Address: 137 Ludwig Drive, Fairview Heights, IL 62208
Phone Number:
Location: United States > Illinois > Fairview Heights
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Fairview Heights
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Comfort Hotel Fairview Heights
Comfort Suites Fairview Heights
Fairview Heights Comfort Suites

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