We stay at this hotel twice a year for a minimum of 2 nights and usually 3 or 4 nights. Stayed there this past week and we were a little disappointed. We arrived and were able to get the room that we like so we started out well. That night we noticed that there was something on the curtains that appeared to be throw up. We told the front desk that we realized that they probably could not change them for our stay, but they should make a note of it for when we left. We also noticed that our door did not latch without being pulled shut and told the front desk of that also. We got back the next day and out door was open due to the fact that the maid assumed that it just latched. This was a little alarming. They made a note of it and said that they would put in a maintenance request. Still not fixed as of check-out 3 days later. I also realized that the refrigerator did not work after putting my leftovers in there for the following days meal. I was told they did not have another one to give me. This added to my expense as I was not able to bring my leftover dinners back to have for lunch for the remaining days. This just was not the level of service that I have previously gotten at this hotel. Will have to rethink the next stay. Management did not seem to care about the problems.
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- Also Known As:
- Comfort Hotel Fairview Heights
- Comfort Suites Fairview Heights
- Fairview Heights Comfort Suites