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“A football weekend” 4 of 5 stars
Review of Hilton Orrington/Evanston

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Hilton Orrington/Evanston
4.0 of 5 Hotel   |   1710 Orrington Ave, Evanston, IL 60201   |  
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Ranked #2 of 7 Hotels in Evanston
Lodi, Ca
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
6 helpful votes 6 helpful votes
“A football weekend”
4 of 5 stars Reviewed September 1, 2014

Great location- friendly staff and very helpful. Rooms are fine - bathrooms are small but functional. A quiet hotel except the AC was a little noisy.
Breakfast was good and plentiful . The front desk and bell staff were very helpful. They organized a mini van taxi for 5 of us to OHARE - very efficient.
Lots of restaurants and pubs well with in walking distance. Great area for walking and jogging- not far from the lake.
A convenient location!! I would return.

Stayed September 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORRMGR1, General Manager at Hilton Orrington/Evanston, responded to this review, September 2, 2014
Thank you for the great feedback. It is great to see that our friendly associates were able to assist you during your stay. I certainly agree with you that Evanston is a great area. We hope you enjoyed the game, and that you will return to visit the Hilton Orrington again.



Mike McGuigan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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580 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
Portage, Michigan
Top Contributor
97 reviews 97 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 26, 2014

This is a nice hotel right next to Northwestern University and only a 10 minute walk to Lake Michigan. The surrounding area is great with coffee shops, breakfast places, and lots of restaurants within walking distance. The rooms are nice and the beds are really comfortable. The bathrooms are quite small, but that is due to the fact that the hotel was built in the 20's.

While there is variability in Hiltons, this is at the upper end. I was able to get a great rate through my company's travel service.

If I have business nearby, I will stay here again.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, United States
1 review
2 of 5 stars Reviewed August 26, 2014

Room was too small for two people - the hotel has carved its space into cramped, uncomfortable rooms. Not worth the risk to get one of those rooms! The bed was too large for the room, the bathroom sink was impossibly small, the toilet was too low, the closet rod was difficult to access and too short. There were too few outlets for computers, cell phones, etc. Use of the desk made any activity on that side of the room impossible, including use of the ironing board, etc. Not worth it!!!

  • Stayed August 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORRMGR1, General Manager at Hilton Orrington/Evanston, responded to this review, August 27, 2014
Stephanie,
Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback, and we’re very sorry you were unhappy with your guest room. Our historic hotel does feature guest rooms of varying sizes, as was common in the era the hotel was built. Please be assured that guest feedback is incredibly important to us. We are taking your comments into consideration as we take the steps necessary to make it right for you and our future guests. We hope to have another opportunity to serve you if your travels bring you back to our area.

Thank you,
Mike McGuigan
General Manager
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Franklin, Indiana, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 25, 2014

Hotel was average at best, Valet took 45 minutes to retrive my car with no apology casusing me to be late for a business meeeting. Bar and Restaurant were very good with excellent service. Check in and Check out were fine. Rooms need upgrade and bathrooms are tiny as this is an older property.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORRMGR1, General Manager at Hilton Orrington/Evanston, responded to this review, August 27, 2014
Dan,
My apologies for the breakdown in our valet service. it is our goal to ensure that your stay is an exceptional one from start to finish. Unfortunately, our valet service did not provide that during your stay. All guest feedback is consistently reviewed with the staff, and the opportunity we missed with your stay, is unacceptable. Your feedback is extremely valuable in improving our offerings, and the information you provided will be utilized to improve the valet system.
While it was good to see that your stay, outside of valet service, was a good one, I again offer my apology and thank you for providing the review here.

Mike McGuigan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2014

Hotel staff and valet friendly, attentive! Location central to everything. Easily jog to shore park for long runs. First time to evanston and my room was clean and enormous, corner room with living room , bathroom and bedroom. The room upgrade was superior to the Wit and Conrad. My complimentary waters were not in my room and were immediately delivered. I finally felt like a VIP at this Hilton property, hats off to the management team and staff for this!!

Stayed August 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORRMGR1, General Manager at Hilton Orrington/Evanston, responded to this review, August 27, 2014
Thank you for the great feedback. It is always a pleasure to host our most frequent Hilton guests.
We look forward to hosting a great stay!!

Thank you for choosing the Hilton Orrington. We look forward to a quick return trip, and the opportunity to host you again.

Mike McGuigan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livingston, NJ
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 24, 2014

We've stayed at the hotel twice over the summer and stayed in the suites. They were very nice and provided plenty of room. Everyone from the valet, desk manager and clean people were friendly and helpful. The rooms were clean and well maintained.

A couple items we learned:
1. If you valet, always call ahead at least 20 minutes or more and tip generously.
2. Air conditioning is provide by window units so can be a bit noisy.
3. Rooms on the lower floors can be noisy so ask for higher floors.
4. The hotel seems to have a huge wedding business so if you are staying over the weekend, expect a some commotion in the lobby due to weddings / larger parties.

We really enjoyed Evanston and the hotel so will be back.

Room Tip: Request high floors
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed August 24, 2014

This was our second stay at the Orrington, in town for a wedding and this was the place slated for out-of-town guests. While we can't argue the location was excellent if you need to be in Evanston, the hotel clearly wasn't; be prepared to pay top price for the Hilton name and location, not for product quality. Our room overlooked a noisy and far-from-scenic concrete display of heating and cooling elements, the air conditioner sounded like an airplane taking off throughout our stay (consider earplugs for a decent sleep) and did I mention the walls are made of cardboard? We really enjoyed hearing our neighbors in their bathroom next door. There is no fridge in the room and the ice bucket is the size of a coffee cup--we ended up using the wastebasket to chill our bottle of wine. The bathroom sink is likewise the size of a coffee cup, probably to fit in the teeny tiny bathroom, so when you brush your teeth, wash your face, shave, etc, water ends up all over the bathroom floor. There are no make-up removing wipes, just a "Deluxe Grooming Kit" which was a cardboard box containing 2 q-tips and a cotton swab. We had to ask for extra shampoo and conditioner our second day because the maid couldn't figure out the miniature containers left in the room would not service 2 adults with hair more than once. These amenities were hardly what we expected from a Hilton in Evanston, especially for what we were paying. And the in-room coffee......yuck! So, to make up for this dreck, a complimentary "Coffee Station" is offered by the front desk. Nice idea, if the staff could manage to keep it stocked and cleaned. By 8AM the second morning we were there, on a Sunday, you could help yourself to some very old coffee, along with some cream product sitting in a bowl of melted ice, no cup lids or insulating holders, or trash container. The entire "Station" was coated with slimy residue and littered with trash. So gross! When I notified one of the 3 staff members behind the front desk of the state of their little coffee buffet, I was told "The lids are probably in the cabinet under the coffee". No one made a move to come out from behind the counter and take care of it themselves--talk about self-service! After I set out lids, disposed of the trash and wiped the counter down, I did tell someone at the front desk they needed to take better care of that little area. At any time, the front desk was staffed with no fewer than 2 employees, yet service was incredibly nonchalant as folks were not exactly hopping to assist customers. For what it's worth, I think this hotel is coasting along on the Hilton brand name and the staff could use a refresher course in the hospitality arts. Surely could be better; will try some other hotel next time in town. We've had better hotel experiences from drive-by last minute exit stops at places like La Quinta and Microtel.

Room Tip: Ask for a room with a REAL view, REAL walls, a fridge and a quiet air conditioner.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ORRMGR1, General Manager at Hilton Orrington/Evanston, responded to this review, August 25, 2014
Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions will help us to improve. The specific areas of concern, specifically the lack of urgency by the staff, is being addressed immediately. We hope that if your travels bring you back to our area, you’ll give us another opportunity to serve you and make it right.

Mike McGuigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Orrington/Evanston

Address: 1710 Orrington Ave, Evanston, IL 60201
Phone Number:
Location: United States > Illinois > Evanston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Evanston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Orrington/Evanston 4*
Number of rooms: 269
Reservation Options:
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Also Known As:
Hilton Orrington Hotel Evanston
Orrington Hotel Evanston

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