This hotel was terribly disappointing. They call themselves a 'historic, luxury hotel', but they are neither historic nor luxurious. If a hotel is historic, I expect to see historic features and architectural details. Starting with the lobby, it is relatively modern, with no architectural or historical significance. In the room, there were absolutely no historic or luxurious details or features. The heating/air conditioning is still the old wall type that sticks out about 10" into the room, is horribly loud, and terribly inaccurate. The furniture was 80's style, and there were zero architectural details. The bathroom was horribly small. The sink was the very, small round kind - like the type you find in a head on a boat. There was virtually no counter space, so I had to put most of my toiletries on the desk. The bathroom gives you about 3 feet to move around in, so it is terribly awkward and uncomfortable to use. The shower doesn't have the commonly found half-rounded shower curtain (which makes the tub shower feel larger), so taking a shower feels almost claustrophobic. When I tried to call the front desk, I tried 4 times while it rang and rang before someone picked, put me on hold, and never came back. In the morning, I called down to have my car pulled around 15 minutes ahead of time, as suggested. They told me it would be 12 minutes (?), and when I went down after 15 minutes, I had to wait almost another 15 minutes. Waiting 30 minutes for your car is unacceptable, and it made me late for my appointment. They seemed disorganized, slow and understaffed. When I came back after my appointment to check out, the valet did apologize for making me late, which was thoughtful, but it doesn't change the fact I was late. The location of the hotel is good, within easy walking distance to restaurants and a CVS. I travel to Evanston frequently for business, and thought this would be a good place to stay, but I will go further out and never stay here again. It is way over priced for the quality and service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 20, 2012
Thank you for your review. I'm very sorry that you did not enjoy your stay with us. The hotel was built in the early 1900s, making it a historic building, which has both positive and negative aspects. Unfortunately, the size of the bathrooms is not something that we can easily change, however, we do offer room types, such as our studio suite, with much larger bathrooms if that is an option you wanted to explore in the future. Also, we are currently in the process of replacing all of the shower rods with the curved ones that you mentioned in your review. I also apologize about the delay at valet; I've already had a talk with our valet manager about the issue. I do hope you give us another chance next time you travel to the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.