After reading the reviews regarding this hotel, my husband and I kept our expectations low. The price and location were right so we boldly checked in on a Friday night expecting the worse and boy were we pleasantly surprised! Our experience here was nothing like many of the other reviewers. The staff was very friendly checking us in, they quickly resolved a minor miscommunication issue before sending us to our room for a two night stay. The elevator was clean and quick (contrary to another reviewers experience) and the hallways were bright and freshly painted and papered. The room was quite a pleasant surprise! All new bathroom fixtures, feather beds and comforters, new carpeting and furniture. We did hear the metra train occasionally throughout the night, but it wasn't bad, and we consider that part of staying in the city. In the loop we hear ambulances which is worse. All in all, it looks like this hotel is really making some improvements...we would definitely stay here again.
Oh yes, there are some really good restaurants within walking distance and parking is very convenient.

It looks like many other Best Westerns I've been in: poorly tended public areas, garish colors in the rooms, blankets made of that fuzzy artificial stuff. The bed is far from plush. The wireless Internet doesn't connect and the cable internet has glitches that made it impossible for me to send, though I could receive. My door could be closed only by slamming hard. The breakfast is disgraceful: $6 plus for watery coffee, high-fat yoghurt, supermarket doughnuts and waffles, and Wonder Bread toast.

One positive: the bathroom, and for that matter the room, were immaculately clean.

There aren't a lot of options in Evanston, but this is at the bottom of the pack. If you do stay here, by all means skip the breakfast.

We stayed here while visiting Northwestern and this place is a joke. We had no hot water and were told they would have their "engineer check it out". We finally had hot water in the afternoon sometime after 1:00.

This hotel has terrible curb appeal. You would not believe what it looks like from the street. They use the upper levels for storage and all of the curtains are open. We saw junk, mattresses. etc. leaning up again the windows...very tacky. I cannot believe that the Best Western executives put up with this!

I walked in and checked out the breakfast food. It looked horrible so we did not waste $7.00 per person.

We paid about $130 per night for this place and it was not worth it at all!

I do not recommend this hotel.

Really not an appropriate hotel for business travel. Internet connection is unreliable (but free), and coffee available in hotel is poor quality, as is breakfast.

Hotel and room were only somewhat clean. Although I can generally sleep through anything, the heater in the room was so loud that I was up all night. Proximity to train station may be convenient for commuting, but the rooms are poorly sound-proofed and you can also hear the train constantly.

Elevators were very slow, and while staff is friendly, hotel services are simply below expectations for a Best Western.