The hotel was in a great location, I had two interviews scheduled in Evanston and Chicago, so this place was ideal for a one night stay. My hotel room was clean and the view was great. Two days after I left, I checked my bank statements and they charged me $250 dollars for cigarrette smoke. I was very upset to learn this considering that I DON'T SMOKE nor have I ever. I don't know what they where getting this information. To add insult to injury, I called and demanded that I speak to someone about this and there was no one there in power to refund me back my money. After I asked what evidence they had of smoke for example, an actual ciggarrette butt or ashes, and they said there was a sense of smell, not SCENT, A sense. I don't know if they percieved smoke, or was so ignorant that they said sense instead of scent. This is very upsetting and I am still fighting to get my money back because I was robbed, and I am completely innocent of their crazy accusation. Maybe their cleaning staff smoked in the room after we left, but if I smoked, i would have just gotten a smoking room that is the same price. Well the manager hung up on me and was very rude, my husband got on the phone and still he hung up on him. This place was a night mare. I am trying to get a job in the Illinois area to make money, not lose it. Now my bank account is overdrawn and I can't afford my car note this month, I am not rich and I work very hard for my money.
- Also Known As:
- Best Western University Plaza Hotel Evanston
- Best Western University Plaza Hotel
- Best Western Hotel Evanston
- Evanston Best Western
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