We stayed here while visiting Northwestern and this place is a joke. We had no hot water and were told they would have their "engineer check it out". We finally had hot water in the afternoon sometime after 1:00.

This hotel has terrible curb appeal. You would not believe what it looks like from the street. They use the upper levels for storage and all of the curtains are open. We saw junk, mattresses. etc. leaning up again the windows...very tacky. I cannot believe that the Best Western executives put up with this!

I walked in and checked out the breakfast food. It looked horrible so we did not waste $7.00 per person.

We paid about $130 per night for this place and it was not worth it at all!

I do not recommend this hotel.

Really not an appropriate hotel for business travel. Internet connection is unreliable (but free), and coffee available in hotel is poor quality, as is breakfast.

Hotel and room were only somewhat clean. Although I can generally sleep through anything, the heater in the room was so loud that I was up all night. Proximity to train station may be convenient for commuting, but the rooms are poorly sound-proofed and you can also hear the train constantly.

Elevators were very slow, and while staff is friendly, hotel services are simply below expectations for a Best Western.

Hotel suffers from incompetent staff, rundown facilities, inedible and expensive breakfast. At check in to room #803 the following were inoperative: Television (no picture), Internet access (did not function), toilet (flush mechanism disconnected), and door lock. This place should be an embarrassment to the Best Western organization.

Booked this hotel through hotels.com and was required to pay in advance. Upon arriving, I was informed that my reservation was canceled. I am still fighting hotels.com and BestWestern to get my money back.