I booked this hotel due to this convenient location to a family event. I never made it to downtown Chicago while I was there so I can speak about the hotels convenience to downtown. The hotel was easy to find with lots of parking. The first thing I noticed when walking in the door was the self serve popcorn machine in the lobby. This might seem strange for a hotel but I thought it was great. Not only did my two year old love it but the smell was great and it gave me flashbacks of walking into the old school hardware stores as a kid. The front desk staff was excellent and very helpful. They didn’t even bat an eye when I asked for change for a $5 bill in quarters and dimes to pay the State of Illinois tolls on the surrounding freeways. The lobby also has a small convenience store (room) to buy a quick snack or other essential items. My room was very clean and nice. I would agree with some of the other reviewers that some of the décor was a little dated but definitely not anything that I would complain about. There was a king bed and a hide-a-bed couch. There were extra sheets, a blanket, and a pillow in the room. The bathroom was clean and the shower had lots of water pressure. My room came with a free continental breakfast with I would highly recommend. My wife and I both agreed that it was one of the better continental breakfasts we have had at a hotel. There are make your own waffles, fresh fruit, biscuits and gravy, eggs, sausage, milk, yogurt, pastries, bread among other things. I would definitely stay here again if I return to the area and would recommend it to other travelers. The only reason I am giving it a four out of five stars is that it doesn’t fit into the luxury category of other hotels I have stayed in, or have any great views, or be in the heart of a city with lots of things to do around it within walking distance.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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First and foremost, thank you very much for choosing Springhill Suites Chicago Elmhurst/Oakbrook, IL over our competitors for your accommodation needs. We are delighted to be your host.
Secondly, we value your business and take great pride in what we do @ Springhill Suites by Marriott. I would like to thank you for your recent visit; it was truly a pleasure to serve you. We are glad that the accommodation and services were to your liking, as complete satisfaction is our goal at the hotel. I will forward your kind words to our staff.
Once again, thank you very much for the opportunity to host your stay. We look forward to your next stay in near future.
Assistant General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.