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“a stay to remember” 4 of 5 stars
Review of Super 8 Chicago O'Hare Airport

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Super 8 Chicago O'Hare Airport
2.0 of 5 Motel   |   2951 Touhy Ave, Rt 72 & Elmhurst Road, Elk Grove Village, IL 60007   |  
Hotel amenities
Ranked #5 of 14 Hotels in Elk Grove Village
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
“a stay to remember”
4 of 5 stars Reviewed June 28, 2011

the frontdesk staffs were polite, breakfast waS SUPERB! and my stay was really worthwhile. thumbs up to you guys!

  • Stayed December 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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402 reviews from our community

Traveler rating
    102
    155
    83
    31
    31
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138
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61
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
Indianapolis, Indiana
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 22, 2011

Make sure you give your notice if you want to go on the shuttle...and DON'T forget breakfast ends at 9:00a...like I did! :D

  • Stayed June 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cherokee, Iowa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 15, 2011

Great caring staff, clean rooms, great shuttle service, standard but well stocked breakfast, Very pleased

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ahmedabad, India
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 14, 2011

I have stayed in many hotels in this area but I found this Super 8 hotel very special because of the pool and spa. Hotel staff is also helpful and kind. Though this is an airport hotel, they have maintained all Super 8 brand standards very professionally.
I love those eggs and waffle. Breakfast setup was nice and clean. I also used the spa and it was very much relaxing. You don't need more than 5 minutes to get relaxed in this spa. I enjoyed my time there.
Next day I found shuttle driver was waiting for me and he helped me with my luggage. That was very impressive. I recommend this hotel.

  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 16, 2011

This hotel is quiet with a friendly staff and pet friendly for a fee. Good continental breakfast, clean rooms. Nice amenities such as pool, spa, fitness center, public computer,free wi-fi, etc... The airport shuttle was the plus point at this property, they dropped us off at the train station to go to Chicago Downtown & also picked us up from the station. We were really impressed by the promptness of the shuttle ! In addition to this, real nice lady/manager at the front desk gave us couple of VIP passes for the complimentary admission to the field museum, aquarium, art museum & much more. My kids loved their stay her at Super 8. We were planing for this weekend gateway since last two months & it worked out perfectly.

Room Tip: Ask the front desk for any guidance...
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  • Stayed May 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elk Grove Village, Illinois
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 16, 2011

this hotel is a very nice hotel clean affordable and very good and getting you to the hotel and to the airport on time very friendly staff on hand and would stay here again if needed to be which i would because the staff is very nice and a good healthy breakfast in the morning time so i would recommend this hotel to any one that stayed here

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vandalia, Illinois
Top Contributor
57 reviews 57 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed May 4, 2011

When we got there we were a late arrival, about 9:30pm. The lady that checked us in was NOT friendly at all, nor did she seem to care that we were even there. We got down to the pool about 9:45pm and only got about 15 minutes of pool time. We asked the lady if we could stay in about 10-15 minutes more, not a huge request. However she just looked at use and grinned ear to ear, saying "I am sorry but pool close's at 10pm", she acted like she enjoyed giving the bad news! Then she stood there like some prison guard making sure we got right out at 10pm rushing us, God forbid she gave us 1 extra minute! Then as we left the Manager and/or Owner was out there, like the warden making sure the Prison Guard was doing her job, said "is everyone out of the pool", with a very rude and authoritative voice.

That night we didn't get to bed until around 3:00am-4:00am because the beds were so hard and lumpy! You could hear every step that someone made and water was flushing threw the toilet every 15 minutes! We had a smoking room and I understand that there is usually a Oder to the rooms do to smoking, but this one seemed like they attempted to do nothing to get ride of the Oder!

In the morning we went down to eat breakfast and the donuts were hard as a rock and very stale. The food quality of the eggs was horrible! Then we went to the pool at 8:30am when it open. The Jacuzzi was not even warm, come to find out they turn it on right when it opens! Why on earth would you turn on the heat just when the pool opens, at least have the thing turned on and heated up in time for it to open the guest can enjoy being warm! Then I noticed that they had the pool hours closed from 10:00am-2:00pm everyday to clean it! Why on earth would you close it during the day to clean it, when guest are PAYING MONEY to use it! It needs to be cleaned before it opens!

Then we finally went to check out. We were going to make a complaint, however the guy just looked at use and asked "what is your room number". He pulled it up and handed the bill and then looked right down at his computer! No asking "How was your stay?", "Did you enjoy our hotel?", "Did you have any problems?" or even "Good bye and have a nice day!". NOT a single word. His attitude was, I got your money now get the hell out of here! I knew then that even if I complained it would have fell on death ears!

This has been one of the WORST hotels stays we have had in years. Almost all the stays at other hotels we have stayed at have been excellent, very rarely do I find a hotel we stay at with this horrible service and attitude! This stay was so bad, that we decided to make a complaint to the BBB! This is the first time we have EVER filed a complaint with the BBB on a hotel, that was how bad our stay was! We paid about $70 plus tax, came to about $80. It WAS NOT worth anywhere near that. It was highly over charged, should have been about $40 tops is what the stay was worth!

We have contacted the BBB, ripoffreport.com and even did a survey that was sent to us from Wyndam Rewards, at the end of the survey he asked us to write any comments and they be sent to the owner. The owner has yet to respond to any 3 complaints sent to them!

Room Tip: aviod, highly overcharge for what we got
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  • Stayed April 2011, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Chicago O'Hare Airport

Address: 2951 Touhy Ave, Rt 72 & Elmhurst Road, Elk Grove Village, IL 60007
Location: United States > Illinois > Elk Grove Village
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #5 of 14 Hotels in Elk Grove Village
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Chicago O'Hare Airport 2*
Number of rooms: 96
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Also Known As:
Super 8 Chicago o`Hare Airport Hotel Elk Grove Village
Super 8 Elk Grove Village
Super Eight Elk Grove Village
Elk Grove Village Super Eight
Elk Grove Village Super 8

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