My experience with the Ramada O'Hare took place in late February and early March as part of a park-and-fly "deal" arranged by a travel companion. We were two couples who were flying to Cancun from O'Hare early in the morning (a 6:30 AM flight). When we arrived at the hotel at about 7:30 PM the night before our flight, we noticed the lobby was chilly (and tacky), but wrote it off because there was a lot of shuttle traffic in & out the doors. It turns out the hotel had absolutely no heat because, they claimed, the gas line had been damaged in construction. (None of our party noticed any gas smell outside.) We were only informed of this issue after being checked in - for a different "hotel"! There was no offer of compensation or reduced rates, which really ticked us off when we actually saw the other place - and its room rates that were $20 cheaper per nght! (See my review for the Days Inn - ick!) They were charging us full price for a worse hotel that they also own and most likely being reimbursed by the construction company, too.
Instead of letting us drive and park at the Days Inn, the staff insisted on shuttling us there, which meant we had to cart along a number of things we needed for the night, but didn't intend to take on the trip. (My less charitable thought is they didn't want us driving off when we saw the other "hotel"...) This would be the first of several issues with the shuttle. When we asked about shuttle service to the airport in the morning, the shuttle driver claimed that we needed to be at the international terminal 3 hours early with a pick-up time of 3 AM. When we countered that we only needed 2 hours at the airport, he started on with some nonsense about terror alerts and insisted our pick up time was 3 AM. At this point, we were tired of bickering with rude staff and wanted to get into rooms. (For the record, we were right.)
We packed into the Ramada's filthy, dilapidated van where we were blasted with evangelical Christian radio on our mercifully brief trip to the Days Inn ghettotel. Upon our arrival at the desk, the clerk asked when our flight was (6:30) and then made the mistake of suggesting a reasonable shuttle pick-up of 4 AM, at which point the shuttle driver started arguing with him, too!
The rest of the stay belongs to a Days Inn review, but we did have to deal with the Ramada O'Hare again when we returned from Cancun. We called them before passing customs so we wouldn't have to wait once we got our bags. We cleared customs and the baggage claim within 15 minutes and headed to the designated pick-up door. No Ramada van. We called the Ramada desk again and the same woman answered. She was rude and insisted the van was "already there." I had been out the door and scanned all the shuttles - no one was there from the Ramada and there's only one pick-up point at the international terminal. About 15 - 20 minute later, the van arrived. It's only a 15 minute trip between the hotel and airport, so I'm curious why it took 30 minutes from our first call.
A quick note on the location - it's conveniently located near porn arcade and a pasta place, but it's mostly wilderness. The highway runs by the area, but someone had the good sense not to put any exit ramps there. If you do park-and-fly, spend a little extra money and stay at a more reliable place with honest management closer to the airport.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.