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“Decent rooms, lousy service” 3 of 5 stars
Review of Elk Grove Hotel

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Elk Grove Hotel
2.0 of 5 Hotel   |   1600 Oakton Street, Elk Grove Village, IL 60007 (Formerly Ramada Elk Grove Village/O'Hare Airport)   |  
Hotel amenities
Ranked #13 of 14 hotels in Elk Grove Village
Fairbanks, Alaska
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“Decent rooms, lousy service”
3 of 5 stars Reviewed October 25, 2012

First of all, I only paid $46.00 for my room, so I shouldn't have expected too much. Still, it was a surprisingly low rate for an airport hotel of Ramada's level. The problems started with my call for a ride from O'Hare. First I was told 10 minute wait, then 25 - this in the early afternoon, not the busiest time. Even though I'd booked the room at Ramada.com, the front desk had it down that I'd booked through a third party and that the room was already paid for. It wasn't, but we agreed to revisit this in the morning when I checked out.

The room was of decent size and comfort. However, it was a warm day and the air conditioner didn't work. Front desk said they'd send maintenance right up. It never happened. 45 minutes later I call again and was told the maintenance guy was off on some errand, but he'd be back soon and they'd send him right up. An hour later, no maintenance guy, so I call again. Oh, the maintenance man has gone home for the day. In the meantime I'd managed to cool my room down by opening the windows and while this worked, the noise from airplanes climbing away from O'Hare was quite loud. Still, it was later in the day and since the room had cooled down a bit (sun in the windows was the main culprit, I suspect) I elected to stay. Interestingly, no offer was ever made to switch me to another room.

Later, a light bulb went out. I called down to front desk. This time, I got some guy who spoke broken English when he bothered to speak at all. I really had to drag answers out of him. No lightbulbs. Light bulbs go out all the time and yet they didn't have any available for quick replacement. The room was nice and quiet (no neighbors) and since that was more important to me than more light, I left it be.

Finally, I was looking forward to watching the Monday Night Football game. What? They had cable but some budget package that didn't include ESPN. Sigh... At least the wireless connection was good, so I listened on my laptop.

The best part of my stay was the quiet room and the shuttle driver, a nice guy who worked hard and was helpful with bags and the like. Would I stay here again? At $46.00 a night - maybe. I think this could be a pretty good hotel if they just get a better management team that knows how to hire good, conscientious and caring people in the public contact positions.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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113 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
antioch
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 24, 2012

After reading the negative reviews about this hotel I thought Oh Great what did I do since I purchased through Hotwire and it was nonrefundable. Anyways, it was fine. I stayed only one night. I had to catch a early flight. I took the shuttle to the airport. I paid $40 and tax for the room through hotwire. Great Deal. Room was clean. King size bed.... couch.... - there was a pool area which looked nice (atrium) it was empty when I arrived at 7pm but the area looked nice. When I pulled up in parking lot it looked a little older...and by the front enterance/canopy... was under construction but the inside was fine. They have a complimentary breakfast however I did not have time to eat. The shuttle ride was fine. The 2 ladies when I arrived where pleasant behind the counter.

Room Tip: I did stay in a nonsmoking room.
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  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Airdrie, United Kingdom
Top Contributor
53 reviews 53 reviews
44 hotel reviews
Reviews in 42 cities Reviews in 42 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed October 20, 2012

On arrival at this hotel, I found the front desk staff too busy talking amongst each other. Gave me a room key to a room which hadn't been made up yet. Hotel wireless internet was broken for 2 days. The "business centre" had 1 working PC but the internet also broke on this. I asked for some help with this but the staff member behind the desk glanced up from texting and said he didn't know. I felt customer service could have been improved. Restaurant was out of service. Hotel shuttle runs from the hotel to O'Hare hourly.
Room was OK, comfortable and clean enough.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 14, 2012 via mobile

I can't believe United sent me here. This hotel was probably an okay place 30-40 years ago. Sooo outdated. No restaurant. No gift/convenience shop (although there were a few vending machines). The remote for the TV didn't work. The whole hotel was dark, musty, dingy and scary and felt like the owners had given up a long time ago.

  • Stayed October 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Uk
Top Contributor
98 reviews 98 reviews
41 hotel reviews
Reviews in 45 cities Reviews in 45 cities
61 helpful votes 61 helpful votes
1 of 5 stars Reviewed October 4, 2012

Our incoming flight to Chicago was delayed, so we missed our connection to London, and United Airlines gave us a voucher for an overnight stay at the Ramada Ohare Elk Grove.
We waited for an hour for the shuttle bus, and eventually had to ask the bell boy at the Hilton to make a call for us to the Ramada. The shuttle bus (a clapped out , bashed up old van ) turned up and took us to the Ramada. What a dull , dreary, worn out, grim place it is.
Though the reception staff were friendly and helpful. it was a miserable stay. The blanket had a burn hole, the alam clock did not work, the carpets felt sticky, and the TV set also felt sticky. Yuck! I resisted the urge to look at the mattress,......!! The bathroom was clean , but in need of refurbishment.
Continental breakfast was OK.......just.
It seemed to be a truck driver stop.
Wifi is only available in the lobby .
The place just needs to be demolished, and United Airlines should be ashamed to offer it.
On the other hand , with a voucher value of 60$ for a hotel within 30 minutes of the airport, maybe you cant expect a lot??
My advice....give this one a miss......

Room Tip: Dont go there at all
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 26, 2012 via mobile

The owner refuses to turn on heat, we freeze. 58 degrees in room 186. 40 degrees outside!
The place is a sinking ship. Do not stay there. The employees families hang out there. The place is disfunctual.
Only 10 percent of the rooms are usable.
You have been warned!

  • Stayed September 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton, Virginia, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 10, 2012

I wil never stay at this place again.... i have a whole list of problems... i was left at the airport by the shuttle....Bugs at the breakfast bar.... non smoking rooms burn holes all in sheets and bed... the front desk person was rude.... hotel is dirty.... phone did not work.... old tv's with only a few channels.... WIFI DOES NOT WORK!!! WIFI DOES NOT WORK!!!! and that was a must for me and i did not find out until AFTER i checked in and paid!!! DO NOT COME HERE YOU WILL REGRET IT!!!!!!

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Elk Grove Hotel

Address: 1600 Oakton Street, Elk Grove Village, IL 60007 (Formerly Ramada Elk Grove Village/O'Hare Airport)
Location: United States > Illinois > Elk Grove Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 14 hotels in Elk Grove Village
Price Range (Based on Average Rates): $
Hotel Class:2 star — Elk Grove Hotel 2*
Reservation Options:
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Also Known As:
Ramada o`Hare Hotel Elk Grove Village
Ramada Elk Grove Village

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