First of all, I only paid $46.00 for my room, so I shouldn't have expected too much. Still, it was a surprisingly low rate for an airport hotel of Ramada's level. The problems started with my call for a ride from O'Hare. First I was told 10 minute wait, then 25 - this in the early afternoon, not the busiest time. Even though I'd booked the room at Ramada.com, the front desk had it down that I'd booked through a third party and that the room was already paid for. It wasn't, but we agreed to revisit this in the morning when I checked out.
The room was of decent size and comfort. However, it was a warm day and the air conditioner didn't work. Front desk said they'd send maintenance right up. It never happened. 45 minutes later I call again and was told the maintenance guy was off on some errand, but he'd be back soon and they'd send him right up. An hour later, no maintenance guy, so I call again. Oh, the maintenance man has gone home for the day. In the meantime I'd managed to cool my room down by opening the windows and while this worked, the noise from airplanes climbing away from O'Hare was quite loud. Still, it was later in the day and since the room had cooled down a bit (sun in the windows was the main culprit, I suspect) I elected to stay. Interestingly, no offer was ever made to switch me to another room.
Later, a light bulb went out. I called down to front desk. This time, I got some guy who spoke broken English when he bothered to speak at all. I really had to drag answers out of him. No lightbulbs. Light bulbs go out all the time and yet they didn't have any available for quick replacement. The room was nice and quiet (no neighbors) and since that was more important to me than more light, I left it be.
Finally, I was looking forward to watching the Monday Night Football game. What? They had cable but some budget package that didn't include ESPN. Sigh... At least the wireless connection was good, so I listened on my laptop.
The best part of my stay was the quiet room and the shuttle driver, a nice guy who worked hard and was helpful with bags and the like. Would I stay here again? At $46.00 a night - maybe. I think this could be a pretty good hotel if they just get a better management team that knows how to hire good, conscientious and caring people in the public contact positions.
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- Also Known As:
- Ramada o`Hare Hotel Elk Grove Village
- Ramada Elk Grove Village