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“Great Value” 4 of 5 stars
Review of Holiday Inn Chicago Elk Grove

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Holiday Inn Chicago Elk Grove
3.0 of 5 Hotel   |   1000 Busse Road, Elk Grove Village, IL 60007   |  
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Ranked #1 of 14 Hotels in Elk Grove Village
Indianapolis Indiana
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Great Value”
4 of 5 stars Reviewed June 17, 2011

All staff I spoke with were very friendly and helpful. Even though this is an older hotel and the room was older, it was nice & clean. It is easy to tell that the staff takes pride in where they work. The Lounge food good, fast.

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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204 reviews from our community

Traveler rating
    94
    62
    33
    6
    9
See reviews for
35
23
11
103
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Any
English first
Bushnell, Illinois
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed May 27, 2011

We stayed a night on the Park and Fly, as we needed early airport transportation and a place to leave our car. The shuttle in the morning did not start until 6 o'clock.Our concern was with the return shuttle. First of all, no instructions were given to us on how to get picked up when we returned. I asked the man at the front desk if there was a hotel call board at the airport---he said that there was one. This was not really a lie....there was one....however, this hotel was not on it!! At least it was not on the board in the International Terminal. The board allowed us to check two ways, by location and by brand name. The hotel was not listed. Unfortunately, our fault, we had decided not to carry cell phones with us as we could not use ours from out of the country. When we finally got ahold of the hotel, we were told our wait time would be 45 minutes!! This did not seem acceptable to us, but we were at their mercy and could do nothing about it. I would not stay at this hotel again with so many other choices.

  • Stayed May 2011, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Paul, Mn
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 22, 2011

I stayed her with my mom and 3 year old son. We wanted to stay somewhere just outside of Chicago (so it was cheaper) but the main purpose of the trip was to spend the weekend in the city. All was good the first night. The second night there was a large group of young men in the pool area which wasn't a big deal, we just waited to take my son swimming the next morning. Unfortunately the pool area hadn't been picked up, stocked with towels, or in anyway checked or cleaned since the night before. There was trash overflowing, all towels were gone, and there was "crud" floating and in the bottom of the pool. Kind of gross!

  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids
Top Contributor
85 reviews 85 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 16, 2011

This hotel is an older hotel that has tried to be updated but it hasnt gone well. It is basic and fairly clean. The rooms didnt smell funny and or have any major issues. The bathroom had a little funk to it but it was manageable. We stayed there on the stay and fly program and flew out the next morning out of Ohare. That went well and the shuttle driver was on time and cordial. We called them to pick us up after we got back and they were there in a reasonable amount of time. If you are looking for a hotel around a lot to do then this is not it. But if you are looking for a reasonable stay or a decent place to stay and when you fly out of Ohare then this works.

Room Tip: Booked it on the stay and fly for 129
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  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kansas
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed January 24, 2011

The best thing I can say about this hotel is it is affiliated with the Avalon banquet hall whare my neice had her wedding. They did seem to organize things relating to the wedding well including the shuttle that to us back and forth to Avalon and the reception.

The hotel seems outdated. The hot tub wasn't working and may never since it was shut down for plumbing code changes. The pool its self is not very deep and unimpressive. Most of the decor seems to be from the 70-80's .The heating unit was quite noisy. Like others have mentioned I never got my hair dry without the hair drier kicking out. There was however a fridge , microwave, and coffee pot. . There was new granite and tile in the bath but no vent.

The airport shuttle only runs once an hour.

Beware paying the extra for breakfast . The vouchers are only for 5 choices and not the whole menu. We had to go back and get our vouchers for the second night since they didn't give them to us when we checked in. Others in our group had similar complaints concerning both the vouchers and the breakfast set up in general. We were given a room with two double beds instead of the king we booked through Expedia. I am not sure which party to fault for that.

Old Chicago seems to be a decent place for lunch and dinner. They offer a lot of drink choices also. They seemed to have some good specials and so very over priced items.

  • Stayed January 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Dunlap, Illinois
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 8, 2010

Located in industrial park area but close to amenities. Hotel restaurant was very expensive with average food. Additional restaurant/bar located on site. Hotel coffee in room and in hotel restaurant was very bad. Strange tiny pillows. Bathroom very uncomfortable. Manager and staff are all middle eastern.

  • Stayed November 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Manhattan
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed November 4, 2010

This hotel is in the middle of nowhere. You cannot walk to anything. The only positive was the great restaurant attached to the building (not operated by the hotel). Parking was available and seemed to be free. It is miles from the airport.

The rooms are very bare. it's a no frills location. The lobby is the nicest part. Beward of Frank the shuttle driver. He was very rude and he kept asking me very strange questions of a patronizing nature. There was a group of kids in the hotel that were behaving VERY badly and he asked if I was part of that "group". I had never seen those poorly behaved kids ever before PLUS I am 20 years older than anyone who was in that "group".

Finally, after several questions from FRANK, I told him it's better if we don't speak. He snapped!!! He pulled a tape recorder from his pocket, turned around and waved it in my face and took his eyes completely OFF the road. The shuttle swerved into the next lane and horns starting honking from all directions. Frank turned back around just in time to avoid an accident. He then took the very next exit and got off the freeway.

I'd be VERY happy for Frank to play any conversation we had while in the shuttle. It will only show him questioning and questioning me about being with a rude group of wayward minors and me REPEATEDLY denying any involvement with them. The youth were minorities and Frank made a reference to that fact. Totally uncalled for!!

When I got out of the shuttle, I immediately called the hotel. I was told the manager would be in on Monday. I saw my life flash before my eyes. So beware of Frank and his tape recorder!

  • Stayed September 2010, traveled solo
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Chicago Elk Grove

Address: 1000 Busse Road, Elk Grove Village, IL 60007
Phone Number:
Location: United States > Illinois > Elk Grove Village
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Elk Grove Village
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Chicago Elk Grove 3*
Number of rooms: 160
Official Description (provided by the hotel):
Welcome to The Holiday Inn Elk Grove Village, Illinois. We are minutes away from O'Hare International Airport (ORD) in the heart of the Northwest Suburbs of Chicago. Our award winning associates are ready to ensure your stay with us is a success. We offer shuttle service to and from O Hare (6:00am to 10:30pm) for only $5.00 per person/per trip, as well as complimentary transportation within a 5 mile radius of the hotel (including Woodfield Shopping Center). We also within walking distance to easy public transportation to Downtown Chicago. Our friendly staff and clean rooms offer efficient work space complimented by free ultra fast high-speed wireless Internet. Our dining options include a visit to Shelby Campbell's restaurant attached to the hotel featuring our new full menu. Known for local favorites like our chili, pizza, and newly added lobster mac N cheese, Shelby Campbell's still offers the famous Shelby Steak and pork chop, and is also available for room service. We look forward to you checking in with us. ... more   less 
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Also Known As:
Holiday Inn Chicago Elk Grove Hotel Elk Grove Village
Holiday Inn Elk Grove Village
Elk Grove Village Holiday Inn

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