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“Never coming back to any La Quinta” 2 of 5 stars
Review of La Quinta Inn Chicago O'Hare Airport

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La Quinta Inn Chicago O'Hare Airport
2.0 of 5 Hotel   |   1900 East Oakton St, Elk Grove Village, IL 60007   |  
Hotel amenities
Ranked #8 of 14 hotels in Elk Grove Village
Cincinnati, Ohio
1 review
2 helpful votes 2 helpful votes
“Never coming back to any La Quinta”
2 of 5 stars Reviewed May 29, 2013

I rarely write bad reviews but this hotel needs one. The hotel was nice and clean, nothing wrong with that at all. The purpose of this review is the for the poor level of service. The front desk employees at night was very rude ( hanging up the phone on you, attitude, etc). The hotel offers free shuttle services up to 1:00 am. We arrived at the pick up site at 12:30 am come to find out the shuttles was done for the day. We end up getting a taxi there costing us $30. When we arrived at the hotel the front desk was completely deserted. The next morning we went down to the breakfast area at 6:00 am since our flight was early to find that the same employee from the night before did not coordinate with the kitchen for the breakfast. We asked her why it wasn't set up and her responds was that she didn't have time. The shuttle was a 16 passenger van. If you plan on using it, get in front of the line. My shuttle had to leave 2 people behind just because there wasn't anymore room.
After we got back, we contacted the manager, he looked into the shuttle logs by the drivers and the breakfast situation. He was nice enough to reimburse us the money for the cab and trouble with breakfast.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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196 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 15, 2013

Checked into room for business trip. In my travels I have found many extremes from great to terrible with LaQuintas. This location as gone through renovations. In my opinion with over 100 nights in a hotel last year the renovations have missed many areas.

First my Non Smoking room was very smokey even the hall way reeked. Front desk assured me that the entire floor was non smoking NOT. He almost came off as arguing with me about it being non smoking. The room I did get had 2 doublr beds I felt I was being punished for wanting a non smoking room. The toilet when flushed would not stop running. Had to reach man hand into the tank to place the flapper to shut the water off. Floors just don't seem clean. The window is actually broken and has scotch tape over the break. The door needs to be shut hard as it does not close properly. Many areas of the hall ways look rough and banged up.

Went next door for dinner upon return tried to enter the side entrance and my room key would not open the door. My business assoc tried his and it did not work either. Went to a different entrance and the door was jammed and hard to open.

Have yet to try the shower will find out in the morning.

Stayed May 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 21, 2013

got good corporate discount from my company and city hotels were more than twice as much. shuttle was 1/2 hour late (due to severe flooding earlier in the day). HOWEVER, the front desk could have told me that instead of saying that it would arrive @ 10:15 (while waiting in freezing cold) .. Lobby was under construction . (website made no mention).. room was staring right at the highway.. ask for a room (odd #) not facing the steady drone of traffic.. the 2nd night i asked for a new room.. guy ended up putting me on same floor with same, traffic (sound) issue..so i just stayed where i was.. (clerk didn't know ??) breakfast was decent.. one day they ran out of yogurt/next day milk.. 2nd day shuttle.. was 45 minutes late picking up at the airport. clerk said it'll arrive at 6:15 pm.. when i called at 6:35pm he called driver and was told driver had another 20 minutes before he'd arrive.. couldn't i be told that so i wasn't standing outside for 45 minutes?. When I checked out i wanted to print my boarding pass.. i was in the lobby 1/2 hour early. the one computer was occupied the entire time.. BY THE SHUTTLE DRIVER!! room was comfortable and there's a mcdonalds/subway/dunkin donuts and white castle a minute walk away.. if your can put up with the delays in the shuttle/the lobby under construction (which should make it look nicer) and some out of stocks for breakfast and you can get a good rate.. go for it..

Room Tip: odd # room.. (not facing the highway) instead faces the local road.. top floors (3 and4) are actuall...
See more room tips
  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durango
Senior Contributor
49 reviews 49 reviews
34 hotel reviews
Reviews in 39 cities Reviews in 39 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed April 12, 2013

Remodeled La Quintas like this one look great inside and out. Room had modern, Euro look and feel and nice, comfy beds. With the remodel, however, the micro and mini fridge disappeared, at least in our room. 15 minutes from O'Hare with free hourly shuttle. Airport pickup was timely but jammed 9 into a minivan, so short on seatbelts. Lobby PC internet was very slow and had to call for login/password for free wi-fi in room. Excellent rate.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, Virginia
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 9, 2013

Helpful friendly staff! Large clean bathroom with plenty of towels and amenities. Comfortable bed.
Excellent rate for aaa members. Great breakfast at good hours. Accommodating knowledgeable shuttle driver. Will choose this property again

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio Rancho, New Mexico
Top Contributor
91 reviews 91 reviews
27 hotel reviews
Reviews in 31 cities Reviews in 31 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed March 16, 2013

Stayed while enroute overseas trip. A little far from airport but good price.

No major complaints. Room needed attention for several maintenance issues.

Airport pickup is not the best.

Helpful staff! Would stay again!

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about La Quinta Inn Chicago O'Hare Airport

Address: 1900 East Oakton St, Elk Grove Village, IL 60007
Location: United States > Illinois > Elk Grove Village
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 14 hotels in Elk Grove Village
Price Range (Based on Average Rates): $
Hotel Class:2 star — La Quinta Inn Chicago O'Hare Airport 2*
Reservation Options:
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Also Known As:
La Quinta Inn o`Hare/Elk Grove Hotel Elk Grove Village
La Quinta Elk Grove Village
Elk Grove Village La Quinta

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