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“If you have a complaint...don't see the manager.” 1 of 5 stars
Review of Holiday Inn Hotel and Suites Chicago Northwest

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Holiday Inn Hotel and Suites Chicago Northwest
3.0 of 5 Hotel   |   495 Airport Road, Elgin, IL 60123   |  
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Ranked #1 of 8 Hotels in Elgin
st. louis
1 review
1 helpful vote 1 helpful vote
“If you have a complaint...don't see the manager.”
1 of 5 stars Reviewed September 28, 2009

I will keep this short and sweet.

I had an issue at the hotel, that I am still trying to get resolved and I had the chance to deal with in issue directly with the head/general manager of this hotel, and based off that experience alone I would never stay here again.

She is a tacky, unprofessional excuse for a manager. She seemed like she could care less about my opinions and thoughts, and couldn't wait to get her sunglasses on and walk out the door. The front desk staff, food, and rooms were quite nice, but I would never return to this hotel.

  • Stayed July 2009, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review, November 20, 2012
Thank you for your feedback. With new ownership came a full renovation and management and we certainly want your business back. We hope you'll give us a chance to serve you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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124 reviews from our community

Traveler rating
    64
    36
    12
    6
    6
See reviews for
32
14
8
47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Any
English first
Eastern Iowa
Top Contributor
111 reviews 111 reviews
106 hotel reviews
Reviews in 85 cities Reviews in 85 cities
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed August 16, 2009

I've stayed in thise hotel a couple times when traveling to NW Chicago suburbs for business. There's a Bennigans in the hotel and a dunkin donuts across the street. not much more for food choices near by. The hotel is just off the intersate and has wireless internet. There are a significant number of TV channels to choose from if that's important to you. Very good hotel for a simple busienss overnight.

  • Stayed August 2009, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review, December 10, 2012
Thank you for your feedback. We now have a fully renovated hotel to better serve our customers.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Top Contributor
62 reviews 62 reviews
46 hotel reviews
Reviews in 40 cities Reviews in 40 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 22, 2009

The hotel is nice, especially if you are used to the Holiday Inn Express. We missed the free breakfast, but the hotel itself is a nice property. The staff are friendly and hard working. The rooms are roomy with queen beds and a good sized bathroom. Very minor issues with room maintenance (bathroom door didn't lock). The indoor pool area is very nice and spacious. It has a kid's slide and waterfall, and an outdoor sunning area. There are two computers in the lobby but I don't count that as a business center. There is a Bennigan's restaurant on site that is average, and a breakfast/lunch buffet that we didn't visit. There are restaurants in the area but little to no shopping. I was told that the Westfield Mall is a short drive away. The hotel was busy that weekend with softball teams, a chess tournament, and a wedding, but it never felt crowded. Overall a nice experience.

  • Stayed June 2009, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review, December 10, 2012
Thank you for your feedback. We have fully renovated the hotel so that we maintain the high level of product and service that our guests expect from us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 10, 2009

My sister, nephew and I visited family in Elgin and stayed in a queen suite at this hotel for three nights. The room was clean and spacious; however, the heater was loud and blowing constantly. There was no good way to regulate the temperature in the room and the noise interferred with our sleep. On our first morning, we decided to take advantage of the pool first thing in the morning when no one else was there. We had a fun time until we discovered feces in the shallow-end of the pool (most likely produced by an infant). We complained to the staff, and the person with whom we spoke was apologetic and blamed the guest (true), but I wonder what the maintenance schedules was--e.g., the pool should be cleaned every evening after closing or every morning before opening. We were told by the staff that the pool was shut down and cleaned after we notified them, but we couldn't bring ourselves to use the pool during the remainder of our stay. I visit the Chigago/Elgin a few times a year and will never stay there again.

Stayed January 2009
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review, December 10, 2012
Thank you for your feedback. Along with a full hotel renovation came a new automatic system to maintain the pool water quality, along with regular maintenance hourly visits to the pool area, we are hoping to keep the pool in pristine condition at all times.
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Wisconsin
Top Contributor
77 reviews 77 reviews
41 hotel reviews
Reviews in 34 cities Reviews in 34 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed April 28, 2008

I was there for just one night to participate in an event that was being held in one of their convention rooms.

Not generally being a Holiday Inn fan I was skeptical. However, from the minute I arrived I was pleasantly surprised. Check in was quick and easy and the rooms are huge.

Room was well maintained and clean with nice extras. When I got back to my room around 12:30 am I discovered that there was not a remote for the TV. I called the front desk and one was delievered in a matter of moments.

The only problem was in room 203 there was a strange noise coming from the wall all night. Sounded like a loud clicking steam pipe or something like that. It was annoying while trying to sleep.

The next morning at check out I mentioned this to the clerk and said that I was disapointed that it made it a little difficult to sleep. The Manager on duty was kind enough to make a nice downward adjustment to my rate and I left a satisfied customer.

They have a hospitality promise and they lived up to it. Nice job!

  • Stayed April 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review, December 11, 2012
Thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
1 review
5 of 5 stars Reviewed April 28, 2008

Traveled to Elgin for a tournament. I must say it is a one stop shop. This hotel provides everything a guest could need. Did not need to leave the hotel unless attending my childs tournament. The hotel even offers complimentary shuttle service for area instead of having to drive all over. Everyone was extremely nice and helpful... The restaurant was great as well...

I would recommend this hotel to anyone and everyone!

Stayed April 2005
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review, December 11, 2012
Thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, MI
1 review
1 of 5 stars Reviewed March 10, 2008

Never been a fan of the Holiday Inn chain but HAD to stay there due to hockey tournament (the tournament directors assigned our team to this hotel). The pool area was unkempt and terribly flooded and the pool water was so cloudy that you couldn't see the bottom of the pool and left the kids itching after they got out, the arcade only had 3 games running and only two of those would actually work (when you have a team of young hockey players, this IS important), the beds were little more than a slightly padded box spring, the thermostat was non-responsive and set way too low and the tv wouldn't respond most of the time (and when it did, it was a lesson in frustration control to find the channel that you wanted).

  • Liked — The maintenance staff were friendly
  • Disliked — most everything
  • Stayed March 2008
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review, December 11, 2012
Thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel and Suites Chicago Northwest

Address: 495 Airport Road, Elgin, IL 60123
Phone Number:
Location: United States > Illinois > Elgin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Elgin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hotel and Suites Chicago Northwest 3*
Number of rooms: 243
Official Description (provided by the hotel):
The Holiday Inn Hotel & Suites Chicago - Northwest is the ideal place to stay for business, leisure and special events. With 7,500 square feet of meeting space, we are perfect for corporate events or elegant weddings. We are minutes from Grand Victoria Casino, Hemmens Cultural Center, Schaumburg Convention Center, Sears Centre, Sears Holdings, Kmart Corporation, Cabela's, Panasonic, JP Morgan Chase & Company, Nissan Forklift. Conveniently located off Interstate 90, only 20 miles from O'Hare International Airport and 40 miles from downtown Chicago. Experience world-class shopping at Woodfield Mall, Algonquin Commons, Huntley Prime Outlets and Springhill Mall. Enjoy family entertainment at Hemmens Cultural Center and Medieval Times. For casino fun visit Grand Victoria Riverboat Casino with newly added nickel slots and International Cuisine. Our hotel features Bennigans Grill & Tavern Holiday Inn's newest restaurant concept! Come in, relax and unwind with a great meal and a cocktail in Bennigans or dine in the privacy of your room. Our fitness facilities include a beautiful pool, a 'Dino' waterslide with a cascading mushroom, oversized whirlpool, and an expanded fitness room with Nautilus equipment. Join us at the Holiday Inn Hotel & Suites Chicago - Northwest and you will never leave! ... more   less 
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Also Known As:
Holiday Inn Elgin
Holiday Inn Chicago Northwest
Elgin Holiday Inn

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