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“Fantastic Customer Service” 5 of 5 stars
Review of Holiday Inn Hotel and Suites Chicago Northwest

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Holiday Inn Hotel and Suites Chicago Northwest
3.0 of 5 Hotel   |   495 Airport Road, Elgin, IL 60123   |  
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Ranked #1 of 8 Hotels in Elgin
Albany, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Fantastic Customer Service”
5 of 5 stars Reviewed July 31, 2013

I am the Travel Coordinator for my company, and had a team staying at this location while traveling within the city. There was a glitch with my travelers rewards points, so I only needed to make one phone call to have all reward numbers entered correctly!

Angela K. kept communication and even called me directly instead of sending an email, which is rare in todays world.

Thank you Angela and staff! Sincerely appreciated!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review, August 1, 2013
Thank you for your feedback. Customer service is a top priority of our staff, I'm happy to hear we were able to meet your needs. Thank you for being our guest.
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124 reviews from our community

Traveler rating
    64
    36
    12
    6
    6
See reviews for
32
14
8
47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Any
English first
San Antonio, Texas
1 review
5 of 5 stars Reviewed July 24, 2013

We recently had my niece's bridal shower at the Holiday Inn. Our experience was wonderful. The food was superb, the staff extremely attentive, and the hotel is beautiful. I can't say enough about this hotel! We will definitely come back for future events.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review, July 25, 2013
Thank you for your feedback. We are always striving to make sure each event is perfect and I'm very happy to hear that you enjoyed the wedding shower. I will pass your compliments to our staff who pride themselves on providing the excellent service you experienced.
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Romeoville, Illinois
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 7, 2013

Stayed for one night as we had plans the next day in the area. Very comfortable and clean room. We had 2 adults and 2 children under 3 in a double queen room and there was plenty of room for all of us. Nice large clean bathroom with plenty of towels. There was a small refridgerator in the room, it would have been nice to have a small microwave too. We used the pool with the kids and it was also very clean. The towels that the hotel provided in the pool area were small, so if you use the pool you might want to bring your own beach towel. I also echo what other's have mentioned about the lack of a complimentary breakfast. We ended up spending another $30.00 for a just ok breakfast.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review, July 13, 2013
Thank you for your feedback. Our large pool is very kids and family friendly, we are glad you enjoyed your stay in our renovted hotel.
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Wisconsin
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 5, 2013

Nice place to stay. Rooms well accessorized and roomy. WiFi worked as promised. Beds comfy with nice linens. Bathroom was clean and nicely appointed. Clean surroundings. Would appreciate a complimentary breakfast. Strange not to have one!! Did provide complimentary coffee at the front desk.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review, July 13, 2013
Thank you for your feedback. We are glad you enjoyed your visit to Elgin and are pleased that every aspect of your stay was enjoyable. Also IHG hotels with free breakfast choice are our Holiday inn express hotels, also as a Full service Holiday inn we do offer a bed and breakfast rate which includes breakfast and room rate which might be a choice that would interest you during your next visit to our area.
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White Bear Lake, Minnesota, United States
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 18, 2013

This was a very nice Hotel who will get more of my business. Great check in staff, has a very nice bar onsite as well. Very nice rooms. Bed wad extremely comfortable, big spacious rooms. Easy to get to and from for what I was staying in town for.
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Room Tip: Book your stay here, very nice and enjoyable
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review, June 19, 2013
Thank you for your feedback. We are glad you discovered our newly renovated hotel and enjoyed our Bennigan's restaurant on the premises, it is a pleasure to hear that you will make our Holiday Inn your place to stay when visiting Elgin.
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New York City, New York
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed June 10, 2013

This is our third time staying here when we visit family. The room is always very clean and the beds are comfortable. The only thing that bothered me this time is that when we went to our room one night at 8:00 PM we noticed that someone had a tray of food that was left by their door. The next morning when we left the same tray was still there, nothing had been touched on it and a huge oversized steak knife was laying on the tray. Anyone could have grabbed that knife. I know that other employees had to have walked by the tray during the night because we had an express checkout paper left under our door. I would think that someone would have picked up the tray and put it away. There were also some questionable people hanging outside the door in the afternoon and evening. The check in and check out desk people were very nice. We will stay here again.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review, June 11, 2013
Thank you for your feedback. It's certainly very nice to hear from repeat customers about their enjoyment of our hotel. Also I want to apologize for the room service tray that was not picked up promptly. We pride ourselves on taking care of the little service points from day to day and your comments brought forth our lack of attention in all of our departments who had an opportunity to remove the tray. We have a one hour pick up schedule and I have revisited with our managers and staff regarding the importance of adhereing to that time frame and want to assure you that your comments were heard and well received. Thank you again for being our guest and look forward to serve you on your next visit to Elgin.
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Spring Grove
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 30, 2013

Stayed here for one night while son played in a baseball tourney in Elgin.... The hotel cost over $100 for a nights stay so its not cheap and I was not disapointed on almost everything in the hotel! Its for sure a 4 star,especially being located in Elgin,the beds were to die for and all else was 100%% AWSOME!!!! The only complaint is the $9.99 breakfast which was good but all other hotels include this now a days???
Even my 15 year old wondered why we had to pay $25.00 with tip for a continental style breakfast??? Should be FREE when you pay top end for a room all be it and awsome one ...I really don't like when a business tries to squeeze and sneak stuff like this into your stay!!&^*(&**&%^*+&^)
All said I would stay here again but would go have a steak and eggs for the money spent on a simple breakfast!!!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hratch B, General Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review, June 6, 2013
Thank you for your feedback. We certainly appreciate your enjoyment of our hotel facilities and our beds( Simmons Beautyrest world class Granville Terrace Super pillow top Hotel mattress and Enduro Tech box springs) in case you're in the market for a new bed. also a helpful tip on more affordable breakfast at non limited service hotels that offer free breakfast, most of them including us do offer special rates that include breakfast at a reasonable cost, please ask for the availibility of these rates in the future.
Thank you for being our guests and we're looking forward to serving you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel and Suites Chicago Northwest

Address: 495 Airport Road, Elgin, IL 60123
Phone Number:
Location: United States > Illinois > Elgin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Elgin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hotel and Suites Chicago Northwest 3*
Number of rooms: 243
Official Description (provided by the hotel):
The Holiday Inn Hotel & Suites Chicago - Northwest is the ideal place to stay for business, leisure and special events. With 7,500 square feet of meeting space, we are perfect for corporate events or elegant weddings. We are minutes from Grand Victoria Casino, Hemmens Cultural Center, Schaumburg Convention Center, Sears Centre, Sears Holdings, Kmart Corporation, Cabela's, Panasonic, JP Morgan Chase & Company, Nissan Forklift. Conveniently located off Interstate 90, only 20 miles from O'Hare International Airport and 40 miles from downtown Chicago. Experience world-class shopping at Woodfield Mall, Algonquin Commons, Huntley Prime Outlets and Springhill Mall. Enjoy family entertainment at Hemmens Cultural Center and Medieval Times. For casino fun visit Grand Victoria Riverboat Casino with newly added nickel slots and International Cuisine. Our hotel features Bennigans Grill & Tavern Holiday Inn's newest restaurant concept! Come in, relax and unwind with a great meal and a cocktail in Bennigans or dine in the privacy of your room. Our fitness facilities include a beautiful pool, a 'Dino' waterslide with a cascading mushroom, oversized whirlpool, and an expanded fitness room with Nautilus equipment. Join us at the Holiday Inn Hotel & Suites Chicago - Northwest and you will never leave! ... more   less 
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Also Known As:
Holiday Inn Elgin
Holiday Inn Chicago Northwest
Elgin Holiday Inn

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