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“LOVE this hotel” 5 of 5 stars
Review of Holiday Inn Hotel and Suites Chicago Northwest

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Holiday Inn Hotel and Suites Chicago Northwest
3.0 of 5 Hotel   |   495 Airport Road, Elgin, IL 60123   |  
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Ranked #1 of 8 hotels in Elgin
Minneapolis, Minnesota
Senior Contributor
44 reviews 44 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
29 helpful votes 29 helpful votes
“LOVE this hotel”
5 of 5 stars Reviewed August 4, 2012

We stayed at this hotel for one night while we were passing through. We did not use the pool or restaurant but the room we had was FANTASTIC. The beds were so comfy we didnt want to get out of bed the next morning. It was quiet and clean and exceeded our expectations.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hratch B, Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review, November 5, 2012
Thank you for your feedback about our renovation, we are very proud of the outcome. Also our bedding has received numerous compliments to where I am happy to share the information with any guest that might be interested in having one for their own bedroom.
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114 people have reviewed this hotel

Traveler rating
    58
    33
    11
    6
    6
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28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Any
English first
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 17, 2012

Pleasant stay at a newly renovated Holiday Inn. 8 Families from our girls basketball team stayed at this hotel. No complaints from anyone. I am the coach who gets all of the rooms booked and this one will go on the list as one to stay at again. Nice exercise room and pool. Breakfast area was nice, but the food was a little expensive. The on site restaraunt(Benigan's)was good and the service was fine for a large group. The area is nice and it is very convenient as it is right off the freeway. A major shopping area is less than 2 miles away. Bring the family or bring your sig other. It is very nice either way. Highly recommend!!!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hratch B, Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review, November 6, 2012
Thank you for your input, with 243 newly renovated rooms and suites available we have been able to take care of the needs of sports teams and their families at affordable rates.
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Honolulu
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 16, 2012

By far, the nicest Holiday Inn I've ever stayed in. I hope I haven't said that before in a past TA report! Situated right off I-90, this place is amazing, an oasis if you will. Front desk staff was extremely helpful, upgraded me without me asking for it. The room is huge. We had a king suite, couch, kitchenette, two TVs and a desk. The bathrooms are immaculate, new fixtures, two shower heads...yes, two showerheads, one on each side of the shower basin. Didn't use the pool, but there were kids everywhere soaking wet, so it must be a hit. Several WiFi connections to choos from; I think hotels are doing that so based on what side of the building your room is on, you can pick the strongest signal. Brilliant. There is a restaurant attached, called Bennigans. We did take-out, awesome food. And, they do room service, which we did for breakfast, still awesome.
Our stay was perfect with the exception of the laundry room. The coin slot on the washer jammed twice, we lost two bucks. Little frustrating, it was 9pm, we wanted to get some laundry done from the road trip. However, we reported it issue and the hotel gave us two dollars back, in quarters, exactly what we lost. No big deal, we can do laundry at the next stop.
Overall, kudos to the staff...your place is fantastic. Share your secret with corporate.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hratch B, Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review, November 6, 2012
Thank you for your input, we are very pleased with the response our renovation is generating, but above all we're striving to make sure that our service levels are as high as our product.
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Chicagoland
Top Contributor
218 reviews 218 reviews
23 hotel reviews
Reviews in 76 cities Reviews in 76 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed June 2, 2012

Stayed here for our Spring Tour in May. Excellent accomodations and great Friday night party in the Bennigans (super food, drink and service). Brand new rooms - pay the little extra and move up to a suite.

Classy, new, chic and great. Included breakfast was ok- service was excellent.

Room Tip: Treat yourself - get a suite. It's worth it!!!!!
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  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hratch B, Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review, November 6, 2012
Thank you for your feedback, your group sure added a lot more class to our hotel during your stay here.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 27, 2012

My husband and I just got back from a few days in Elgin, Illinois and we really enjoyed our stay at the Holiday Inn. The rooms have just been renovated and they are spacious and lovely. We had a King Suite which had a fridge and microwave, two flat screen T.V.'s, and a desk to work at which was great for using our laptop, along with a sitting area. It was quiet and very clean. It was still undergoing renovation so the lobby area and fitness room are still being worked on. I'm sure it will look great when it's done.
If you drive north on 31 a few miles, you'll find the Spring Hill Mall and an Olive Garden and Red Lobster. There is coffee in the lobby, which is nice.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hratch B, Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review, November 7, 2012
Thank you for your feedback, your enjoyment of our well designed suites is very appreciated by everyone that helped design it, and I'm proud to say that the entire hotel is fully renovated including Bennigan's restaurant, banquet rooms, our lobby, business center, fitness room and pool areas are fully functional.
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New York
Top Contributor
57 reviews 57 reviews
28 hotel reviews
Reviews in 39 cities Reviews in 39 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 13, 2012 via mobile

Arrived at 8pm to check in to my priceline 3 star winning bid. Check in was pleasant & painless. Hotel is being renovated so several floors were closed. This is probably why I got priceline room for under 100.

I asked if there was a mini fridge & front desk offered to put me on removed floor (6th) which had mini fridges in rooms.

Room was tastefully renovated. Neutral tones, marble bath counter, lighted pull out make up mirror. Nice desk area. modern simple bedding, gone are tacky bedspreads of holiday inn past. Pillows labelled soft & firm.

My first room had problem with stuck sink stopper. Front desk apologized & staff came up with new key to neighboring room.

Bennigans restaurant is in lobby, but desk mentioned it was being renovated too, so might want to check if it is open. I didn't eat there, so couldn't comment on food.

  • Stayed March 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hratch B, Manager at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review, November 6, 2012
Thank you for your feedback, I'm sorry that you didn't get to experience the completed Bennigan's renovation, I'm certain that the new decor along with a great menu and service to go with a sports bar/elegant bistro theme would have completed your excellent stay. We are looking forward to your next visit so we may showcase our lovely hotel.
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Reno, Nevada
Top Contributor
94 reviews 94 reviews
45 hotel reviews
Reviews in 55 cities Reviews in 55 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed February 28, 2012

Big hotel, it was under construction when i went, but it was nice to have a bar connected to the hotel. They charge alot for breakfast, which wasnt all that fantastic. Very friendly employees.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Holiday Inn Hotel and Suites Chicago Northwest, responded to this review, March 15, 2012
Dear Jb2186,

Thank you for taking the time to write to us regarding your stay at our Hotel. We appreciated the time and effort you have taken to inform us of your experience. All of our reviews are evaluated by management, and your review is no exception. We strive to provide the best guest experience possible, and will use some of the feedback you’ve provided to further improve our service. Guests such as yourself enable us to maintain the high standard of service expected of us. We thank you for having chosen our Hotel. We take this opportunity to send you our best wishes.

Best Regards,
Brenda J.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel and Suites Chicago Northwest

Address: 495 Airport Road, Elgin, IL 60123
Phone Number:
Location: United States > Illinois > Elgin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 hotels in Elgin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hotel and Suites Chicago Northwest 3*
Official Description (provided by the hotel):
The Holiday Inn Hotel & Suites Chicago - Northwest is the ideal place to stay for business, leisure and special events. With 7,500 square feet of meeting space, we are perfect for corporate events or elegant weddings. We are minutes from Grand Victoria Casino, Hemmens Cultural Center, Schaumburg Convention Center, Sears Centre, Sears Holdings, Kmart Corporation, Cabela's, Panasonic, JP Morgan Chase & Company, Nissan Forklift. Conveniently located off Interstate 90, only 20 miles from O'Hare International Airport and 40 miles from downtown Chicago. Experience world-class shopping at Woodfield Mall, Algonquin Commons, Huntley Prime Outlets and Springhill Mall. Enjoy family entertainment at Hemmens Cultural Center and Medieval Times. For casino fun visit Grand Victoria Riverboat Casino with newly added nickel slots and International Cuisine. Our hotel features Bennigans Grill & Tavern Holiday Inn's newest restaurant concept! Come in, relax and unwind with a great meal and a cocktail in Bennigans or dine in the privacy of your room. Our fitness facilities include a beautiful pool, a 'Dino' waterslide with a cascading mushroom, oversized whirlpool, and an expanded fitness room with Nautilus equipment. Join us at the Holiday Inn Hotel & Suites Chicago - Northwest and you will never leave! ... more   less 
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Also Known As:
Holiday Inn Elgin
Holiday Inn Chicago Northwest
Elgin Holiday Inn

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