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“Budget travel” 3 of 5 stars
Review of Quality Inn

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Quality Inn
2.5 of 5 Hotel   |   500 Tollgate Road, Elgin, IL 60123   |  
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Ranked #6 of 8 Hotels in Elgin
CHICAGO IL
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
67 helpful votes 67 helpful votes
“Budget travel”
3 of 5 stars Reviewed June 24, 2013

I stayed with my family for 2 weeks back in May/2013 (two rooms). The rooms were quiet and convenient but updated. The furniture was old but functioning well. The room service was excellent and even better than a lot of more expensive hotels. The breakfast was included and good. The Internet was free and fast (WiFi). There was construction work in some parts of the hotel but did not cause a lot of noise. I will definitely stay again in this hotel.

Room Tip: You need a car because of the location in the suburbs.
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Mgr_Elgin, General Manager at Quality Inn, responded to this review, September 5, 2013
Thank you for taking the time to review our hotel. We are so pleased that you and your family enjoyed your stay. Our staff takes incredible pride in the service and product they provide to our guests. We look forward to seeing you again in the near future.

Kindest Regards,
Nikki Del Rio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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65 reviews from our community

Traveler rating
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    9
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Gaylord, Michigan
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 31, 2013

I made reservations online thru Choice Hotels..was staying there from May 31 to June 2 for my granddaughters graduation. When I arrived there you couldn't get in thru the main entrance, because they were re-doing the entrance and the hallway, so had to go to the back. When we entered was all torn up and couldn't get to the desk. A man was sitting in hallway digging up the floor and I tried to get to front desk (where there was not a soul) but he grabbed me and pointed to a sign on the side wall, didn't speak English like he was telling me CAN'T YOU READ..gave me wrong room, new room smelled and had spiders. Was a mess, and was a FREE NIGHT, so I felt I had to stay or lose my points..am now at a MUCH BETTER HOTEL.

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Mgr_Elgin, General Manager at Quality Inn, responded to this review, September 5, 2013
Thank you for taking the time to review our hotel. I apologize for the inconvenience you experienced. Unfortunately renovating and construction to update the hotel can be stressful to our guests and associates as well. Having had to relocate the front desk while the new floors were being installed when required. I'm most certain the construction worker was trying to help you get to the relocated from desk area and meant to disrespect in pointing it out to you.

We sincerely take pride in our hotel and try our hardest to portray that to our guests. Please consider visiting us again when you find you are in the area visiting family again.

Kindest Regards,
Nikki Del Rio
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Rockford, Illinois
Top Contributor
138 reviews 138 reviews
77 hotel reviews
Reviews in 96 cities Reviews in 96 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed May 6, 2013

The Quality Inn on Tollgate Road, Elgin, Illinois is nice, clean, well cared for. The shower head was terrific! I loved the settings and the fact that I could get that 'needle-like' spray that rinses soap out of long hair so efficiently.
The room was odor-free and clean, the sheets clean. The shower "body" towels could be a little bigger. Also the toilet in my room seemed to run for a really long time before the tank was full enough.
Other than that this was a decent hotel experience.
I have stayed at this hotel before and will do so again when I am working in the area.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Mgr_Elgin, General Manager at Quality Inn, responded to this review, September 5, 2013
Thank you for taking the time to review our hotel. And I apologize for the delay in response. We are so pleased to hear your experiences with our hotel and staff. It is with great pride do I say we are sincerely fortunate to have the staff we do, who care for the product and service they provide.

We look forward to seeing you again in the near future.

Kindest Regards,
Nikki Del Rio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MONROE
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 25, 2013

We needed to be in Elgin for a week for a funeral. We really wanted an inexpensive but decent option. The Quality Inn more than met our needs. The staff is very friendly and helpful. (I left my Nook charger and Jim mailed it back to me Priority Mail - no charge to me!). They provide a decent breakfast that actually includes some protein! Very clean- excellent value!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General_Mgr_Elgin, General Manager at Quality Inn, responded to this review, September 5, 2013
Thank you so much for taking the time to review our hotel. I'm very sorry for the loss you experienced in April. We are thrilled to hear that we met and exceeded your needs. Our staff is always going above and beyond to provide the most excellent care for our guests.

We look forward to seeing you again in the future should your plans brings you to Elgin.

Kindest Regards,
Nikki Del Rio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WGC - Hertfordshire
Top Contributor
62 reviews 62 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed April 22, 2013

I choose this hotel because it was close to our office and all I needed was a bed for the night. Although low cost the reception welcome was quick and friendly and the room clean and spacious. WiFi connection worked and I had no issues with speed.
There is very little close to the hotel, so do not book this place if you do not have transport, unless of course you want to stay in all night.
Breakfast was simple, basic and self-service, but it is included in the price.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 21, 2013

it had been about two years since my last visit to elgin and i was looking for a spot to lay my head, my camera gear and my two overnight bags.
had planned on staying in chicagoland for about three days and ended up staying there for 2 weeks. a much needed vacation/holiday after two years of all work in detroit.

the hotel night clerk, bill, and the general manager, james, are the utmost professional and great senses of humour. they are kind, courteous, accomodating. they are like family to me now. i consider them my big brother bill and uncle james.

my two cohorts - one model and videographer and i were in need of a shower and rest and found quality inn (per their suggestion from previous experiences). we just wrapped up a 12 hour photoshoot in downtown chicago and needed a place to stay for the weekend.

without a doubt, they service was stellar, the breakfast was exceptional. there is wifi in the lobby. the other guests are also business minded and friendly. children are welcome and they are conveniently located from the highway.

i highly recommend Quality Inn of Elgin over any of it's competitors, if you are in the Elgin Illinois area and need great service, rooms, and accomodations.

cheers,
xiang cclc
team sundance llc

Room Tip: ask the night clerk about discounts and what rewards programs you may have. also mention that you f...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 21, 2013

For $59.00 with Expedia I had my suspicions -- but they were unfounded! VERY clean throughout! This is formerly a Budgetel Inn ( I can tell by the construction design) nevertheless they keep the hotel up nicely. Both desk clerks I dealt with we're very kind and helpful. Nice surprise! This is where I'm staying when I'm in the area again! If not for TA I would not have chosen this hotel. Thanks TA!

Stayed April 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Address: 500 Tollgate Road, Elgin, IL 60123
Phone Number:
Location: United States > Illinois > Elgin
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Elgin
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 80
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Choice Hotels, Hotels.com, Orbitz, Travelocity, TripOnline SA and Tingo so you can book your Quality Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn Elgin
Elgin Quality Inn

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