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“Eh...” 2 of 5 stars
Review of Candlewood Suites Elgin - Northwest Chicago

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Candlewood Suites Elgin - Northwest Chicago
2.0 of 5 Hotel   |   1780 Capital Street, Elgin, IL 60124   |  
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Ranked #5 of 8 hotels in Elgin
Stamford, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Eh...”
2 of 5 stars Reviewed October 27, 2011

I read all these great reviews on here that deemed this hotel #2 in the area and went ahead and booked for myself and my boyfriend. Granted, there isn't much in Elgin to begin with, so I figured our options were limited, but Candlewood looks really nice on the outside. I was totally disappointed. The price is definitely the best part. The room surprisingly smelled of stale old cigarrettes (even though its a non-smoking hotel) and moldy furniture. We kept the window open all night long. Perhaps it was just the room we were in, but it was so bad that I couldn't sleep and we decided to check out a day early. I noticed that there was a welcome bag of popcorn to be made in the microwave, so I was hoping to make popcorn, just to make the room smell better, and the popcorn bag looked and smelled old and moldy. I expected a lot better from Candlewood Suites.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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21 people have reviewed this hotel

Traveler rating
    12
    5
    3
    1
    0
See reviews for
4
5
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7
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Any
English first
Lisbon, Portugal
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 30, 2011

The girl at the desk told me the hotel is one year old, so everything was new and fresh. The room was very comfortable. She gave us a handicapped-friendly room, so there was even more space in the bathroom; I think my wife would have preferred a regular room.

The business model of this hotel is an extended-stay room, so there's a small but fully equipped kitchen. (There was a little bottle of dish-washing liquid, real plates & cutlery, as well as pots and pans.) This would be great for people with children. We used the microwave to warm up our leftovers from the previous night's dinner (for breakfast); the portions served in US restaurants are absurd. For us, the hotel was a pleasant surprise.

The hotel was a bit difficult to find, mainly because it is not located where all the web-sites say it is. It is farther back from the main road. Again, the girl at the desk said management has been trying to update g**gle-maps information. Flip-side is that road/highway noise was not an issue.

The air-conditioner has an auto-control system that works well, but was a bit user-unfriendly. Most people probably will end up putting the thing on with a fixed fan-speed and then listen to the noise all night long. The fan noise was the only real negative thing I can point to about the hotel (besides the difficulty in finding it). Some might say that helps them sleep...

Most important, they had excellent pillows, as well as an extra set with different characteristics. Also we liked the bed sheets. Very clean & comfortable.

Room Tip: Extended-Stay, perfect for couples w/ sm kids
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  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Saint Louis
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 29, 2011

I stayed at this hotel a number of times over six months. The rooms are nice, the place is very clean, the food shop is well-stocked. The staff was very nice and helpful. i highly recommend it.

  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 14, 2011 via mobile

Stayed at candlewood while on a cross-country road trip to move out west. Hotel is located very close to I-90 which was important. Room was very clean, bed.was comfy and felt comfortable about leaving car I'm parking lot. Front desk was friendly and helpful also.

  • Stayed June 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Charlotte, North Carolina
1 review
5 of 5 stars Reviewed March 29, 2011

Our 3-night stay at the Candlewood Suites in Elgin was great. From my understanding, the hotel has only been open for about a year. The room and hotel in general were exceptionally clean. The staff was very friendly. They even have free (yes I said free) on-site laundry for their guests! Had we stayed longer, I would have definitely taken advantage of that. My only complaint is that the refrigerator in our room was noisy. If I'm ever in the area again, I'll stay at the Candlewood.

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, IL
1 review
5 of 5 stars Reviewed January 8, 2011

We stayed here for 2 weeks over Christmas. I can't say enough good things about this hotel. The entire staff, but especially Alisa, went out of their way to make our stay comfortable. Our ice maker didn't work so they brought us ice several times. The room was very spacious & clean. They have a full size frig, sink, two burner stove, microwave & even a dishwasher. They have dishes & pots & pans. I liked it because we didn't have to go out for every meal. The bed was very comfortable & the bathroom was a nice size. The location was perfect for us, since all our family is on the west side of Elgin. It was a little tricky to find the first time. They also have a nice fitness room & a free laundry. they do have a small pantry type store & free coffee. I used their computer in the lobby before we left to print boarding passes & a couple last minute needs. I needed a couple of envelopes & stamps, which I offered to pay for, but they just gave them to me. They also had free wifi in the rooms. We will definitely stay there next year when we go back for Christmas.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lake in the Hills
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2010

I was travel weary, and was pleasantly surprised by the wonderful rooms. I would highly recommend this hotel to all travelling around Chicago - nice place, newer, great laundry facility that is free, travelled with a pet and was very pleased.

  • Stayed November 2010
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Candlewood Suites Elgin - Northwest Chicago

Address: 1780 Capital Street, Elgin, IL 60124
Phone Number:
Location: United States > Illinois > Elgin
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 hotels in Elgin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Elgin - Northwest Chicago 2*
Official Description (provided by the hotel):
Candlewood Suites Elgin Northwest Chicago, IL is conveniently located 20 minutes from Chicago s O Hare International Airport ORD and only 40 miles from downtown Chicago off Interstate 90. If you are coming to the area for business we are only minutes from Sears Centre, Sears Holdings, Kmart Corporation, Cabela's, Panasonic, JP Morgan Chase & Company and Nissan Forklift. While in the area be sure to experience world-class shopping at Woodfield Mall, Algonquin Commons, Huntley Prime Outlets and Springhill Mall or visit nearby Grand Victoria Casino, Hemmens Cultural Center or the Schaumburg Convention Center. We understand that extended-stay travelers play by different rules and need a hotel that understands your special needs. Candlewood Suites is designed from the ground up and our all suite hotel features full kitchens complete with microwave and full size refrigerator. Work efficiently at your oversized executive desk with free, high speed Internet or relax in the overstuffed recliner while you enjoy the CD and DVD player. Work off some stress in our fitness center or visit our Candlewood Cupboard. Candlewood Suites gives you the amenities that make you feel at home. When you come to Chicago we know what you need. Candlewood Suites is your best stay for a week, a month or even a year. ... more   less 
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Also Known As:
Candlewood Suites Elgin - Northwest Chicago Hotel Elgin

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