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“Great Lobby -- disappointing room” 3 of 5 stars
Review of Baymont Inn & Suites Effingham

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Baymont Inn & Suites Effingham
3.0 of 5 Hotel   |   1103 Ave of Mid America, Effingham, IL 62401 (Formerly Lexington Inn & Suites - Effingham)   |  
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Ranked #6 of 21 Hotels in Effingham
Certificate of Excellence
Bolingbrook, Illinois
Level Contributor
104 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Great Lobby -- disappointing room”
3 of 5 stars Reviewed April 22, 2013

When you walk into the lobby of the Lexington Inn & Suites in Effingham, Illinois and see the wonderful glass tiles and fireplace with flat screen TV's your expectations for a "hidden gem" hotel are raised. However, when you see your room you realize they put all the rehab money into the lobby like the hotel rescue show on cable TV. One hint in the lobby should have been the great fireplace with the Virginia dry-stack stone work -- which was turned off. It was a cold, nasty night when I arrived, a warm fire would have been a real treat, but I'll bet they only turn the gas fireplace on for special occations like Thanksgiving and Christmas to save money.

They saved money in the guest room too. I was on the 4th floor and the elevator had a broken-up cheap fake wood laminate on the floor. The carpet in my room was long past its replacement date with large dark stains in the middle (I am guessing food stains) on the carpet and a very nasty looking white stain right by the bed (where you would put your feet to get out of bed) as if someone vomited in bed and the stomach-acid had bleached the beige carpet white. The room TV is an old, square, tube-set not the HD flat screens most hotels now have in their rooms. No mini-fridge or microwave, although there is a nice stone counter top sink. . The desk chair was old and ripped with a splash of white paint on it -- maybe a temporary replacement as it didn't fit the room décor.

Breakfast is limited to cold cereal, imitation-looking scrambled eggs, and pasty briskets and gravy. I went down the street to McDonald's. One the plus side, the hotel is in easy walking distance to the convention center, several sit-down restaurants, and Wal-Mart is right across the street if you need shaving cream or toothpaste.

Bottom line: if you want a nice room book next door at the Hilton Garden Inn. I've stayed there several times and enjoyed it. If you want cheap and you can get this hotel on a sale price, it's someplace to sleep. Other hotels near by are Country Inn & Suites and Fairfield Inn.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LexingtonILGM, Front Office at Baymont Inn & Suites Effingham, responded to this review, April 30, 2013
Thank you for your review of the Lexington Inn & Suites, Effingham, IL. I appreciate you sharing your concerns.

I value your comments, the impression you had of our hotel is not that in which we intend for our guests. Whenever possible we make repairs and restorations. Our housekeeping department is addressing the stains on the carpet. We have replaced the ripped desk chair in the guest room.

I apologize you did not enjoy breakfast. Our breakfast staff works hard to provide a fulfilling breakfast to our guests. In addition to biscuits and gravy, cereal and scrambled eggs we also serve hard-boiled eggs, fresh fruit, sausage, toast, bagels, muffins, bacon, yogurt and waffles.

Our staff takes pride in serving our guests and your comments have been shared with them in an effort to continually improve the quality and service of the hotel. We are thankful to be a preferred place to stay for guests when traveling or visiting the area and are truly sorry you were not pleased with your stay. We welcome your return with the hope you will have a better, more true, experience of a stay at the Lexington Inn & Suites.
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154 reviews from our community

Traveler rating
    65
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    7
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52
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Philadelphia, Pennsylvania
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed March 29, 2013

We travel across country often and try to stay at chains that are familiar to us. One late night as we were coming into this area, most of the hotels were sold out, so we decided to take a chance on the Lexington. We were so pleasantly surprised by the quality of this hotel that I have added it to my favorites. The rooms are very impressively furnished for the price. The location is most convenient to the highway, as well as within walking distance to shopping and restaurants. The breakfast is excellent and there was a very attentive staff member keeping the area clean and well stocked.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LexingtonILGM, Front Office at Baymont Inn & Suites Effingham, responded to this review, April 24, 2013
Thank you for taking a chance on the Lexington Inn & Suites and telling us about your stay.

It is encouraging to hear you have added us to your favorites. Our staff strives to be friendly, helpful, and maintain a clean, comfortable environment for our guests. Many guests comment on the convenient location of the hotel to the interstate and local shopping and dining. The Breakfast attendant appreciates the recognition of keeping the area clean and well stocked.

Thank you again for a great review. We look forward to your next stay with us at the Lexington Inn & Suites, Effingham.
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Milwaukee, Wisconsin
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed January 31, 2013

I booked a room here for one night because of the reviews I read. I am finding that customer reviews really help me find a better place to stay. Checking in and out was easy and everyone we dealt with was friendly & helpful. We had a king room on the top floor. Although it needs an update, it was adequate and very clean. The bed was comfortable and firm. The bathroom area seemed a little cramped but maybe it was just the layout of the room. One negative was the blazing light outside our window. Even the dark curtains didn't help. I think the light is from another hotel or business as there are many in that area. The breakfast was great and there were many choices. I would defintely stay again.

Room Tip: Keep the bright lights in mind when checking in.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LexingtonILGM, Front Office at Baymont Inn & Suites Effingham, responded to this review, April 24, 2013
Thank you for sharing your experience at the Lexington Inn & Suites with us. As you mentioned, guest reviews help customers find the best place to stay when travelling.

An easy check-in and check-out for our guests is the Front Desk Agents’ goal. We apologize for the blazing light outside your window. We have recently installed new curtains in the rooms to help eliminate this problem. It is our hope that our guests have a restful night in a comfortable bed and start their day with a delicious breakfast.

Thank you again for taking the time to leave a review, we look forward to your next stay with us.
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Minnesota
Level Contributor
156 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed January 31, 2013

On a recent trip to Florida , Lexington Inn & Suites was the stop of choice for the nights stop. FRIENDLY, GRACIOUS staff greeted us and made us feel as though we were friends returning to visit. This place is spic and span in a quiet setting, though it looks like it would be noisy. Huge rooms, THE BEST COMFY BEDS AND PILLOWS.... I would love to have about a dozen of their pillow on my bed at home. In room coffee maker, but the coffee in the breakfast area is much better and they even have "to go" cups for the road trip. I would definitely recommend staying here if you are in the area and will not be disappointed. This will be the stop on my way back to Florida again. Breakfast options were amazing and hot.

Room Tip: We had a room that faced the street and stores across the street but it was still quiet, black out s...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LexingtonILGM, Front Office at Baymont Inn & Suites Effingham, responded to this review, April 24, 2013
We appreciate you taking the time to tell us about your stay at the Lexington Inn & Suites in Effingham!

Thank you for recognizing our staff. It is our goal to be friendly and welcoming. Our Housekeeping and Laundry staffs work hard to ensure a clean stay for our guests. The comfy beds and pillows are something many of our guests enjoy! The Breakfast attendants strive to start your day off with a refreshing meal, even if you're on the go!

Thank you again for such a great review. We look forward to your next stay with us!
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Port Saint Lucie, Florida, United States
Level Contributor
252 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed January 27, 2013

We had a very nice stay, from the moment we arrived, we where early for the checking time of 3pm, I was under the impression of being 15 minutes early but my watch was still on eastern time and that made 1 hour and 15 minutes early. Linda at the front desk said no problem we have a room ready, she made us feel at home.
The hotel is very clean, large breakfast area, nice lobby area for meeting guest, another nice touch is the luggage carts for unloading the car with our stuff. This hotel is pet friendly and Linda was hugging my too small dogs, and that is a pet friendly staff also.
The rooms are clean and nicely appointed with toiletry items, even a packet of makeup removal wipes. Coffee maker with coffee and tea with condiments. Large flat screen TV, refrigerator, microwave, computer desk with WiFi service. The only item that needs attention was a stain in the carpet in front of the TV. The room was nice and quiet.
This location offers a good deal for a nights stay, with indoor pool that is very nice and clean. The morning complementary breakfast is very good, with biscuits and gravy, sausage, bacon, (yes real bacon) eggs, waffles and lots of other goodies, probably one of the best complementary breakfast we had in a hotel.
But the best thing about this location, is the friendly staff, from the moment you hit the front desk all the way to the maintenance staff, they made our 3 day stay wonderful, our dogs loved them also, very rare to receive this kind of service, we know we will be back.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LexingtonILGM, Front Office at Baymont Inn & Suites Effingham, responded to this review, April 24, 2013
Thank you for taking the time to share your experience at our hotel. I am so glad you enjoyed your visit.

I appreciate you recognizing Linda, the Front Desk Agent. It is the goal of all our staff to make our guests feel welcome and at home. They enjoy interacting with guests and their pets. Our staff was happy to accommodate you for an early check-in as well.

Thank you for acknowledging so many great qualities of the hotel, such as the breakfast area, lobby, and luggage carts. The Housekeeping and Laundry department strive to provide the best service, which is an essential part to our hotel's success. The stains in the carpet have been removed. I am glad you enjoyed your complimentary breakfast. Our Breakfast Attendants loved your review on all the meal items as they make every effort to start out guests' day with a remarkable breakfast.

I was delighted to share this review with the staff. For you to state that the best thing about this location for you during your stay was "the friendly staff, from the moment you hit the front desk all the way to the maintenance staff" was celebrated. Thank you again for the terrific review. We look forward to you and your dogs at the Lexington Inn & Suites the next time you make a trip to the Effingham area.
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Sanford, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 10, 2012

The ladies in housekeeping that we met were all genuinely nice to talk to and quick to laugh, willing to take a moment from their job and give you their full attention. Professionally, they went out of their way to help, asked if we needed anything at all and I have no complaints about the cleanliness of the rooms. I check the beds of course for that bedbug scare just in case, they were fine.

We found the maintenance guy in the pool room frowning at the pool. I couldn't see anything wrong with it but apparently, they just had it redone and he wasn't happy with the lines that were painted on the floor? He felt they should be a lot neater. A picky maintenance guy is always a good thing to have at the hotel you are staying at!

Breakfast was good, pretty standard with different juices, bacon, sausage, biscuits, waffle makers, etc. The coffee was a little weak for my taste, but I do like a bolder cup (Sumatra, if anybody is listening!).

Location was convenient, right off the highway with lots of shopping and restaurants nearby. A side note, we went to Cracker Barrel, usually a great restaurant but the food here was terrible!

Suggestions:
Make your reservation on the computer, we couldn't get the lowest price when we called in. One from my Mom- take a plastic sleeve from one of the cups in the room and slip the tv remote into it before you use it.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-MRLMI, Front Office Manager at Baymont Inn & Suites Effingham, responded to this review, January 9, 2013
Thank your for you review. We always enjoy hearing from our guests. We try hard to exceed our guests expectations and are glad that you found our hotel comfortable, clean, and convenient. Next time you are in town please let us know if you need anything or stop by the Front Desk for some great restaurant recommendations.
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Stryker
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 25, 2012

We were looking for a good deal for a nights stay and after reading reviews and comparing prices we decided to try Lexington Inn. When we arrived our room was modern and very clean and the queen beds were huge. The breakfast was more than we expected with just about all the food groups covered. Well stay again on our next trip to Kansas.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-MRLMI, Front Office Manager at Baymont Inn & Suites Effingham, responded to this review, January 9, 2013
Thank you for your review. We strive to provide quality accommodations to our guests and exceed expectations. We are happy you enjoyed your stay and want to thank you for your business. We will see you on your next stop through!
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Additional Information about Baymont Inn & Suites Effingham

Address: 1103 Ave of Mid America, Effingham, IL 62401 (Formerly Lexington Inn & Suites - Effingham)
Phone Number:
Location: United States > Illinois > Effingham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Effingham
#4 Business Hotel in Effingham
#5 Family Hotel in Effingham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Baymont Inn & Suites Effingham 3*
Number of rooms: 115
Official Description (provided by the hotel):
Welcome to The Baymont Inn and Suites Effingham, conveniently located just off of I-57 and I-70 at exit 160. The City of Effingham bills itself as "The Crossroads of Opportunity" because of its location at the intersection of these two major highways. Our exceptional property features a heated indoor pool and fitness center with upgraded Star Trac cardio equipment with personal entertainment options, guest laundry facility, and complimentary wireless Internet access in all guest rooms and public areas. Corporate travelers will appreciate the convenience of our business center and meeting room, which can accommodate up to 10 guests. Our spacious guest rooms and executive suites welcome guests with a bedding collection that will have you waking up re-energized and refreshed. Guest room amenities include coffeemaker, cable TV, desk with lamp, hairdryer, iron, ironing board, complimentary local calls, and wake-up service. Executive suites also feature microwaves, mini-fridges, and double-sized sofa beds. We invite our guests to enjoy complimentary coffee all day in our breakfast area and our complimentary daily continental breakfast. Our Effingham hotel is convenient to all that our area has to offer, including local attractions such as The Effingham Performance Center, Mid America Motorworks, and the local landmark "The Cross at the Crossroads". Outdoor recreational opportunities include nearby TREC Recreation Trails, Lake Sara Marina, and Fore-Way Golf Course. Do some shopping at the Village Square Mall, or catch a movie at Village Square Cinemas. Enjoy a meal out of one of the nearby local restaurants such as Cracker Barrel, Lone Star Steakhouse and Saloon, or Firefly Grill. An easily accessible location, affordable rates, exceptional customer service, and superb accommodations make the Baymont Inn and Suites the perfect choice when visiting the Effingham area. ... more   less 
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Also Known As:
Holiday Inn Express Effingham Hotel Effingham
Holiday Inn Effingham
Effingham Holiday Inn

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