We have enjoyed numerous stays at this facility and average over 60 hotel stays across the nation each year. In nearly every case, the East Peoria ES provided superior quality and service nearly unmatched by any other hotel we've experienced. However, our 11/22/2012 - 11/24/2012 stay in Room 401 disappointed us---not during the stay, but five days later when we followed up on with our hilton.com folio.

Each room apparently has two bottles of water, reasonably marked at $3.00 each. In room 401, there was a bottle on the "kitchen counter" and we noticed another in the mini-fridge--a bottle that was surprisingly frozen and obviously not something we wanted to use. So, we left it as it was and didn't think about it again. Clearly it should have been reported to the housekeeping department's senior leadership to launch an immediate investigation, but I digress.

Five days later while reviewing that stay's folio on the web site, I noticed I had been charged $3.00 for "BOTTLED WATER" and an associated $.24 "MISC-STATE TAX."

Really? Seriously?

My expectation is that during the room contents validation process after our checkout, the completely unusable bottle of water in the mini-fridge was overlooked and an invalid assumption was made that the item was consumed or removed, thus justifying the charge. For such a prestigious location that has never let us down, this is a disappointment. $3.24 is completely trivial and insignificant to me---I bring it up to question where else the facility might be lacking in its attention to detail or hand-waving assumptions. Housekeeping? Food service? Security?

Final note, the facility remains great--even during the Thanksgiving Day/Evening/Black Friday period where there were surely minimal staffing efforts. However, having checked-out on the Saturday, I can assume there were no Thanksgiving-related staffing shortfalls.

To the East Peoria ES management that might read this, please accept my generous donation of $3.24 and contribute it to a thirsty housekeeper fund. I posit the "missing" bottle remains in the mini-fridge in Room 401. Enjoy, once the climate control is repaired and the frozen bottle has thawed.

Spent one night on a business trip (11/29-11/30). Arrived late (10:30pm) and was checked-in and in my room within 5 mins. The hotel is really close to the airport. Very clean and pleasant. The room was decent. Had a great view of the river. All of the rooms are situated around the atrium (front doors all overlook atrium). Ti was nice and quiet. The bed was very comfortable. TV remote control did not work well. Shower was great and had good water pressure. The best part of the stay was the complimentary breakfast. It wasn't just a continental, but a full on spread. It included an omelette station among other things. Great way to start off the day. Would return here if I had to return to Peoria.

First ao all the hotel is very nice and fairly brand new still. The cleaning ladies are horrible, inside of shower is not clean, plus the inside of curtain was very dirty they must clean them or wash them daily from scum. The most important is the older breakfast guy with the long hair, he is terribly bad deal, you can tell as soon as you talk to him that he is something scary. In bad mood always, since we all go there and we see him there most of time during breakfast. They should fire him and replace him with some other ones who may treat ppl. very nicely.

Checked into room on 6th floor after a long day of travel. Very dissapointed to find highway noise behind master bedroom and dirty bathroom & bed linens. Hotel staff moved me two more times each room still had dirty bed linens with hair. Checked out after the third dirty room. Three strikes and your out in my book. The hotel front desk wasnt too concerned with my needing to change rooms and sent the bellman with new keys each time. This hotel does alot of conference business and obviously overlooks cleanliness.

Wouldn't recomend staying here for any other travelers.